Ritz Acapulco Hotel de Playa All Inclusive

Av. Costera Miguel Aleman 159 | Acapulco, GRO 39670  [SEE MAP]Acapulco, GRO  [SEE ADDRESS]
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Courtesy of Ritz Acapulco Hotel de Playa All Inclusive

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Guest Reviews

TripAdvisor Traveler Rating 2

Nice place with very very bad attitude staff

Oct 20th, 2019

I just went with my family for an all inclusive package, and we had a bad experience with middle rank staff. Bell boys, hose keeping people and other low rank staff was really nice, but the floor manager in the restaurant and people at front desk were really rude. My wife had her birthdate, and we had a cake. At the end we had some left overs and we decide to take it with us, but floor manager at restaurant accuse us to taking non paid food, when we payed extra for the cake. Also at the check out they accused us to use facilities in out way out. Very annoying exprience TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

The staff are what keeps this resort alive

Feb 19th, 2019

Just returned from a 3 night stay here, and the staff was great. The resort is very old and really dated, but the food and beach were nice. Beds are not comfortable, few people speak English and the pool is too small for the amount of rooms and is always too crowded to use. The bartenders were quick and very friendly, always smiling. They do the best with what they have here, but not worth what I paid to stay at this resort. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Not recommended despite the price.

Nov 29th, 2018

Very old hotel, with very little maintenance, very austere rooms, uncomfortable and old beds, old and unusable TVs. The food is good and varied, the drinks are terrible. The valet parking service, bell boys, and waiters were very good and friendly. Bad attitude and service from de front desk personnel. Bad that you can not enjoy a snack outside the restaurant, and also that you can not enter through the snack in a bathing suit or wet suit. I honestly will not return to this hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good value for the price

Nov 10th, 2018

I booked a 5-night stay at the Ritz with some trepidation after reading the reviews, however I had an ulterior motive in that I was doing a trip down memory lane by visiting Mexico again. I stayed at the same hotel for my honeymoon way back in 1981 and some things hadn't changed too much. Whilst the hotel isn't 5-star, it doesn't come with a 5-star price either and the location right on the beach is perfect. I had a great room with ocean views, it was cleaned well each day and was hard to fault. The bed was great, nice and hard like I like it, the shower worked well and the air conditioner functioned well enough too. The staff were very friendly, especially when they worked out where I was from; the security guard practiced his English on me every day too! Having security guards on the beach and front entries was a great idea and it certainly helped keep the beach vendors at bay somewhat. The bar staff were very friendly and loved a chat, especially during the quiet times mid-week. The cleanliness of the place was excellent as well; amazing how they used a floor polisher on the pool surrounds each night and the beach was cleaned well each day as well. Loved the food too, pity the Mexican nights weren't on every night for me! A big thanks to all the staff for their great service and helping make my stay a memorable one. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

You get what you pay for

Aug 7th, 2018

So we booked this hotel because it was a last minute trip and were looking for something all inclusive. The good: The personal were very friendly and never received bad attitude from anyone, the food was good and the drinks where well served, although they did used a cheap version of rum, If you drink rum make sure and make it a point to order Bacardi. The room was very spacious and had a partial ocean view. The bad: The pool is extremely small for the amount of rooms that are at the hotel (we spent most of our time on the beach because of this), we stayed in a room that had a partial view of the ocean on the 5th floor (on the same side where the hotel restaurant is, there are two buildings) the music from the street can be hear as though someone had a boombox downstairs, extremely loud and it did not stop till 6 am, I did not get a good night sleep the two days that I spent there. TRIPADVISOR.COM USER 

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