Riu Caribe All Inclusive

Blvd. Kukulcan, Km 5.5, Lote 6-C | Cancun, QROO 77500  [SEE MAP]Cancun, QROO  [SEE ADDRESS]
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Courtesy of Riu Caribe All Inclusive

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Guest Reviews

TripAdvisor Traveler Rating 5

I fell in love with Cancún

Feb 21st, 2020

Everything was amazing the only thing I didn’t like was that when I booked the jr suite I was given a room with two small beds and nowhere in the website did it state the size on the beds it was a bit frustrating because I was there celebrating my honeymoon TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Just what I needed

Feb 19th, 2020

I went with my mom and aunts and uncles, there was 8 of us. This was my second time here, first time was with a group of friends. I cannot say enough good things about this hotel and their staff! Our room was spotless, I was on the 8th floor room 855 feb 7 to the 15th so huge shout out to our cleaning lady she was amazing and we always tipped her well!!! The beds are pretty hard, my mom liked that, I didn’t, I asked for a mattress topper and problem solved! The food was pretty good, if you can’t find something good to eat there well then you are one dang pickey person. The pool staff, wow wow wow those kids are amazing and hard workers. The beach is wonderful and if you go over to the dock you can snorkel there (we brought our own mask) and we saw some cool fish and what not! Can’t wait for my 3rd trip back, and Alfredo the pool bartender was the BEST! Drinks were so good and I never had to wait. Thanks Riu Caribe for everything! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Front desk customer service was abysmal

Feb 18th, 2020

This was a failure on both Agoda and Riu Caribe's customer service. We booked our stay with Riu Caribe by Noon Feb 8 (Saturday) for Feb 9-16 & even went through a credit card verification over the phone with Agoda. We were assured that our reservation was confirmed & my card was charged for the full amount. Arrived at Riu Caribe the following afternoon and told that there's no sign of any reservation. We spent 2 hours on the phone with Agoda, with the front desk staff of Riu Caribe present. 2 hours later, it was still an impasse. Agoda insisting the reservation was through & Riu Caribe insisting that it's not & the only way we can stay that night is if we leave a full deposit for the first night until we can resolve it the next day. If the reservation doesn't turn up, they'll keep the deposit. It's non-negotiable & that's "hotel politics here". What was upsetting was she showed no concern & got frustrated instead. Pretty much "you can find another hotel" from Andrea. Their reservation office was closed and it is what it is. Prior to Andrea appearing other staff were assisting & they didn't have the answers Agoda needed so they had to turn to Manager Patricia. However, through the entire ordeal Patricia refused to even look at us or talk to us, much less get on the phone with Agoda. Poor showing of customer service from both Andrea and Patricia and no apologies from anyone on the Riu Caribe front desk team. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Will we come back ? Absolutely !!

Feb 17th, 2020

Lots of entertainment , Friendly staff , great food, Ocean is calm here because we have been to others south of here and couldn't hardly get in ocean, jr suite had great views but most rooms do, excellent service at the restaurants . Yes the beds were hard but they put blankets under sheets to make it softer, a/c worked great 68 degrees like we wanted, instant hot water ( wow ) TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

9th time at Riu Caribe

Feb 16th, 2020

We just got home from our 9th visit to riu caribe Love it, only issues was we satyed for 7 nights and for a couple of days there was no service on beach, when they did for 3 or 4 days there was 2 servers great. and bar is only up the steps from beach. there is a young man there named DAVID he is the hardest worker there he was on beach. at both pools and cleaning up cups and trash all day with a smile and it doesnt hurt to give him a tip at times. Also Nicholas, every year we come with other couples and it falls on 2 of the couples anniversary get them a little something special. But everyone there is very nice and helpful from check in to check out. Love the fried ice cream in asain. If you dont enjoy yourself there its your fault. The food is always good from buffet to resturants, there is a reason whey we keep going back to Riu Caribe we have been to 3 other resorts in cancun also. PRICE and service is just a couple of reasons. already looking foward to next year for our 10th visit. TRIPADVISOR.COM USER 

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