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at the River Hotel
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Very Accommodating with Booking during COVID-19
Apr 22nd, 2020
I am very pleased with my experience with the River Hotel Chicago. I was planning to visit Chicago but due to COVID-19 I was unable to make the visit due to the travel restrictions. I had a non-cancellable booking for this hotel with Expedia and I received an email notification saying that I could cancel this booking with full refund due to the River Hotel being very understanding and accommodating. All of this I was able to process online which really reduced my stress on how to get money back from my trip and eliminated the need for me to call Expedia and wait on the line for a long time due to abnormal call volumes. Thank you River Hotel for being the most positive booking from all of my trips I had planned during this time I will not forget it and once I have the opportunity to rebook my trip to Chicago I will definitely be booking my accommodations with you and recommending you to any of my friends that plan to visit Chicago. TRIPADVISOR.COM USER
Top Notch Hotel
Mar 5th, 2020
Really enjoyed staying in this lovely hotel in the most beautiful city. Location is fantastic, right on the river and walking distance to everything in the heart of the city. Staff were really kind and helpful, especially Pedro. Room was nice with an amazing view. Free wine at 5pm every Monday to Friday. Price was very good, although we did travel in the off peak season. Would really recommend staying here if you are visiting Chicago. Would love to return some day! TRIPADVISOR.COM USER
Great Location & views
Mar 1st, 2020
The location is fantastic, next to the River and close to the Millennium Park. Super Speedy Check in, in just 1 minute. Rooms very clean & nice staff, stunning views. We would definitely choose it again. TRIPADVISOR.COM USER
Great staff, comfortable room
Feb 15th, 2020
I stayed at the River hotel for one night only. I just whish I could have been longer. The staff was very friendly. Location was great, next to the Magnificent mile. Clean and comfotable room. If I am ever inn Chicago again River hotel will beið þú choise. TRIPADVISOR.COM USER
Feb 10th, 2020
Pedro, Sierra, and Mila went above and beyond! My fiance (Katie) and I stayed at the hotel for our one year engagement anniversary and Katie's birthday. I spoke with Mila on the phone and mentioned the special occasion. She said she would make sure we had an upgraded room with a good view, she did not disappoint! We checked in with Sierra and Pedro, we were impressed right from the start. Everyone was very friendly and accommodating, we couldn't of asked for more. We instantly felt like welcomed family. The room was perfect with an absolutely beautiful view, and to our surprise, they had left a birthday card for Katie and a happy anniversary card for the both of us. With hand written messages on both, not just a printed out quote. It was a very personal touch and made us feel even more at home. They had also put out some chocolates, snacks, and some delicious cold brew coffee for us. The whole thing really made our day and put Katie on cloud nine. Whenever we are back in the Chicago area, The River Hotel will be the only place we will stay. Again, Mila, Sierra, and Pedro, you could not have done a better job. Thank you so so much for making our special weekend even more special and memorable. I hope that you three get to read this and we hope to see you again soon. Gratefully, Dale and Katie Crook. TRIPADVISOR.COM USER
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