Rochester Airport Marriott

1890 W Ridge Rd | Rochester, NY 14615-2505  [SEE MAP]Rochester, NY  [SEE ADDRESS]
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Courtesy of Rochester Airport Marriott

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at the Rochester Airport Marriott

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Guest Reviews

TripAdvisor Traveler Rating 4

Key Location

Jul 15th, 2019

All in all a very nice stay. Front Desk was very pleasent, rooms were clean and ok size. Restaurant for breakfast very small and so was the Dinning area / bar. Nice pool area (indoors) and outside sitting area.It was very crowded with several kid sport teams taking over the hotel when we went but for the most part it was ok. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

You won't be disappointed

Jun 24th, 2019

This Marriott, while not at or even near the airport, was really exceptional. Very clean, newly updated, attentive staff. They have an outdoor courtyard with a firepit and comfortable furniture. It seems that everything in Rochester is within a 20 - 30 minute drive of this place. Do not hesitate to select this property TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Wedding Block June 2019

Jun 20th, 2019

We stayed at the Rochester Marriott in June 2019 because my daughters wedding was at a nearby venue. The Marriott Sales and Event staff were very cooperative in setting us up with a block of rooms at a great rate for our guests. We booked nearly 35 rooms. The rooms were very nice. The hotel staff was very helpful in all areas; front desk, room service, cleaning, and restaurant. The morning after the reception, departure day, we had pre-arranged for our guests to eat in the Café and have the buffet-The service was FANTASTIC. Although we over-ran the Café with nearly 50 guests in a short period of time, Michelle, our server was tremendous and calm. Two things that keep this from being a 5 star review,1.) is that the Executive Suite, which we reserved for the bride and groom, was nothing more than two conjoined rooms with the bedroom in one, and a seating area and bar in the other. That is not a complaint, it's just the way it is (probably why it is not called a Honeymoon Suite). 2.) The hotel shuttle is not available for anything but airport transfers (I knew that up front so I made other arrangements). All in all a fantastic hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

I’m a Marriott fan but these beds need to be replaced

Jun 20th, 2019

I generally enjoy Marriott properties but I stayed in room 607 and the bed was the worst I’ve ever slept in. It was unbelievably soft and was obviously very old. The rest of the hotel was fine as the lobby appeared to have been remodeled within the last few years and was modern. The concierge lounge also appeared to have been renovated and was nice. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Not a good Marriott impression...

Jun 9th, 2019

Yes, I wrote to the Marriott regarding my concerns - never heard back, so sharing here. Terrible. As a Hilton Honors member, I would have liked to like this place and jump on the Marriott bandwagon, but not based on this place. Expensive drinks, a hot tub that was barely leukwarm, a broken elevator + 100 degree wet staircase to the 4th floor, broken air conditioning in numerous rooms of our group, incorrect info from the front desk, and last but not least, bedbug found in a room - would not recommend. I wanted to like it, and am an easy-going traveler, but I almost paid out of pocket the last night to go somewhere else instead of stay here where I was for a work trip. The service workers were great, but the hotel - not so much. Bummer! TRIPADVISOR.COM USER 

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