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at the Rockhouse Hotel
Jun 24th, 2020
I booked this September 2019 for Aug 2020. They requested Full Deposit $903.00 which I paid immediately and was deducted from my account immediately. There was 4 couples going. There policy at the time I booked was if you cancelled within 14 days of your trip a full Refund except for a $25.00 cancellation fee. I called June 2020 to cancel our trip due to our Southwest airlines cancelled our flights and convid-19. I called them they advised me there policy NOW has changed no refund, just reschedule I told them iam not planning on going at all and that was not the policy when I booked my stay !!! They didnt care !!! I have sent several emails to managers, no response! So my only option is going thru my credit card company and social media, and whatever else it takes ! PLEASE DO NOT STAY HERE THEY WILL SCREW YOU TOO !!! TRIPADVISOR.COM USER
Apr 13th, 2020
Beautiful resort. The view is breathtaking. The service is top notch. The food at the pool was fabulous. This resort is extremely expensive. The room decor is relaxing, tropical and well done. The shower is open to the sky TRIPADVISOR.COM USER
Apr 12th, 2020
What an amazing spot! The service was TOP NOTCH! Wonderful food and drinks. Such a relaxing, romantic spot for a vacation. We traveled as COVID was breaking out and they were telling travellers to come home. We ended up being the last couple at the resort. Despite the resort being empty the staff took amazing care of us right until the very end! I can't imagine a more idyllic vacation. Thank you ROCK HOUSE! You truly ROCK IT! See you again someday soon! TRIPADVISOR.COM USER
The Rockhouse Hotel is simply MAGICAL - nothing like it!
Mar 5th, 2020
This was our second visit to Negril. My wife and I visited Negril in 2006 and stayed for 9 nights. This time we brought along my wife's brother & his wife. We stayed 3 nights at Rockhouse and were given Premium Villas #5 & #6. WOW! What an amazing stay. We also stayed at Couples Negril and Westender Inn for 3 nights. The Rockhouse stole the show! The service is so amazing and above expectations. Frequently, their service staff stepped far above to do something incredible. One time we were carrying snorkeling gear back to the pool and Luna came along wheeling along some stuff. He instantly grabbed our gear, put on his pile and dropped it off for us at the pool bar where we rented it. Amazing! Miller gave us a wonderful welcome & then helped my brother-in-law who had forgotten his backpack at the Westender Inn.. Then there is Gossett! He spent so much time with us---you'd think we were best friends. We met him at the pool bar & he explained every menu offering to us. He is their Bar Services Coordinator & an award winning Bar mixer. The General Manager & Finance Director are great too. The food at the pool bar, Rockhouse restaurant & Pushcart was truly fantastic. They will deliver your meal anywhere that are on the property including your room or villa. The food was incredible. Our villas were wonderful & well stocked. The RH does everything well including the small things. Don't believe any negative review---they are bogus! This place is MAGICAL---like Disneyland for adults!!! TRIPADVISOR.COM USER
All style, no substance
Mar 3rd, 2020
If you want to stay like a celebrity, not experience the island, and sit by a pool, this place is great. The views are amazing, the spa is first rate, and the rooms are comfortable. I stayed in hut with my wife. The huts are for a single family and there were three beds. We stayed in a hut with a queen size bed, which was comfortable, but for the money, why no king? There is no TV, the wifi was spotty at best, and the shower/bathroom hadn't been upgraded in years. These aren't really the things I'm looking for though, so I didn't mind these things, but I wanted to warn you. Also they are loud. the crashing waves are constant and very loud. If that is your thing, then enjoy, I had to use ear plugs, and even then it was restless sleep. The showers are outdoors, which I loved. and there view is breath taking, but I can't imagine staying here for more than a night. I would have gotten so bored. There are two restaurants and a bar. The food is delicious. I think it would be fun for a night, but no more. TRIPADVISOR.COM USER
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