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Guest Reviews

Tripadvisor Traveler Rating 5

Excellent stay

Sep 21st, 2020

I must say, the water experience at Rockhouse is like no other. We had a loft villa with a private water entry and spent hours and hours just floating around looking at the sea life below us. Float over to the bridge and into the caves - just stunning. An experience like no other. The room was fairly comfortable but the AC had hard time keeping up in November, so I bet it might be pretty uncomfortable in July. Didn't sleep the greatest because of the low-functioning AC but not a huge deal in the grand scheme. We will be back! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Consistently Wonderful

Sep 6th, 2020

Rockhouse is one of my favorite places in the world. I've been visiting Rockhouse for 20+ years and the hotel just keeps getting more beautiful. I was so pleased when they re-opened after the Covid-19 shutdown, and I took advantage of their great rate offerings. I spent 2 blissful weeks this August. I felt extremely safe due to the strict sanitation and health protocol implemented by the hotel While all amenities are not currently available with the current virus protocol, the things that make Rockhouse so special are all still there. The beautiful clear water, the stunning views, the lovely rooms, but mostly the warmth, friendship and professionalism of the staff are still strong. The vibes are still irie. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

First night impressions

Sep 4th, 2020

Beautiful scenery! Dinner was excellent! Front desk... ummm... misleading and kinda rude. I called the resort 1 month ago for reservations. I specifically asked for “best room” selection. They suggested the premium villas. We canceled our summer vacation so had enough in our budget to reserve one of the “best rooms” Reservations advised premium villa. I responded well, if that’s your best then yes. Very misleading pictures to the premium villa. The pictures advertise loungers in front of premium villa. That is not we have in front of our “premium villa.” Included with our “premium villa” Traffic noise and dogs barking... wow! I can hear that at home in the city. I thought this was vacation. Beautiful views, amazing dinner. Front reception stated they are fully booked so can’t accommodate a better accommodation. However, I called prior to making reservations and was told maximum capacity was at 40%??? We LOVE to travel and I NEVER leave reviews. This one just rubbed me the wrong way. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Amazing Stay

Sep 3rd, 2020

After months of being stuck in isolation in NYC due to Covid, I needed an escape from the city and a chance to relax. I saw on Rockhouse’s social media a post about traveling to Jamaica during Covid and the safety protocols the island and hotel had implemented. Rockhouse also had a summer special running that made the decision to visit an easier one. This was my first trip since before the pandemic and I was a bit anxious about the whole experience but was pleasantly surprised by how efficient and safe the whole experience felt - from airport processing, my Kenny Tours airport transfer and my entire stay at Rockhouse! The hotel is simply stunning and serene, but the staff are what really makes the place special. I appreciate that these are difficult & stressful times for hospitality employees and appreciated how kind everyone was. Scarlett one of the managers was super friendly, the restaurant staff were kind and engaging…shout out to Lance! And my wife was even able to to have a safe and relaxing massage. Her therapist was Joy who she couldn’t stop raving about. This was a very relaxing, special much needed break. Thank you to the amazing staff for making us feel like family. Looking forward to coming back soon. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Birthday Brilliance!!!

Sep 2nd, 2020

We would like to thank all the Staff at Rockhouse for a brilliant experience. Rockhouse epitomizes Service Excellence. Though our stay was very short we could not have chosen a better experience. Receptionist Avia was outstanding immediately we felt at home. Sherik (hope it's spelt correctly) from the spa was fantastic with her knowledge of product and offerings can only imagine what a spa treatment would be like. The restaurant staff were all very professional and the hospitality of yesteryear that is authentically Jamaican shined through. The Food is Amazing max respect to the chef and the kitchen crew. The environment and ambiance is breathtaking and second to non. We have officially found our getaway home. First impressions truly last and we thank you all for making my Birthday simply Brilliant especially during this challenging period. Our first time won't be our last. Will be returning over and over again. Jamaicans can be tough critics to their own people and establishments. To say anything negative about Rockhouse would be a down right lie. Big Up, One Love, Keep on Keeping On. Rockhouse to di Worl. Love you Forever and a day!!! Jason and Stacy TRIPADVISOR.COM USER 

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