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at the Room Mate Alicia
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Nice Hotel with Amazingly Helpful Staff
Jan 6th, 2020
I'm very pleased we found this hotel to stay at in Madrid for the following reasons: 1) Comfortably sized rooms and well laid out for European hotels. 2) Good breakfasts with lots of choices. 3) Excellent location in the center of Madrid - We walked everywhere - no need for cab or metro. 4) Most Important was the wonderful service from the front desk. Madrid was very crowded during the holiday season and it seemed like all the good restaurants were booked. However, they somehow found us some great places to eat and always made reservations for us. A special thanks to Carlos and Sabina. One time Carlos was having trouble getting through to a restaurant and instead of keeping us waiting he told us to go enjoy our day and he would keep calling. He later called us to let us know that he got something. I suggest you strongly consider this hotel if you are looking in Madrid! TRIPADVISOR.COM USER
Nov 26th, 2019
Dear Roomate Team, Perfect balance between elegance and comfort that allow the customers to enjoy a good time. Rooms are well decorated and very bright. Absolutely recommended for the service and experience. The hotel is clean and the team is kind and profesional Unbeatable location in Plaza Santa Ana which makes you understand Madrid's atmosphere and joyful mentality. Last but not list, I have to say that after 4 nights here, I will come back! TRIPADVISOR.COM USER
Oct 30th, 2019
My husband and I couldn't have been happier with our stay at this hotel. All of the staff were friendly and so helpful. A special thank you goes to Carlos who welcomed us when we arrived at the hotel early in the morning and took very good care of us. As early check in wasn't available, we were able to store our luggage and he set us up with a free portable wi-fi device which we were very grateful to have, especially since we couldn't buy Spanish SIM cards until the Orange store opened much later. We took him up on his suggestion to explore beautiful Retiro Park and he offered to call us when our room was ready. Fortunately, we didn't have to wait too long for his call and we made our way back to the hotel (the wi-fi device came in handy for navigation!). Carlos also provided restaurant suggestions which proved to be excellent choices. The location of this hotel was ideal for our needs. Not only was it within walking distance of many excellent restaurants, it was also within walking distance of major sites such as Retiro Park, Prado, Royal Palace, Plaza Mayor, and Puerta del Sol. Although the hotel is situated on a lively square, Plaza de Santa Ana, the rooms and windows are well insulated so street noise is minimal. Our room was a decent size, clean, and most importantly, the bed was comfortable. We loved Madrid and our stay at Room Mate Alicia. What a great way to begin our Spanish adventure! TRIPADVISOR.COM USER
Oct 19th, 2019
Loved this hotel. Easy access to all of Madrid. Incredibly helpful and friendly staff. Comfortable efficient room, good breakfast with hot options. Comfortable bed. Yes shower is part of room, but it was well designed. TRIPADVISOR.COM USER
Oct 10th, 2019
First of all I can absolutely recommend this place. Ok in the event you are claustrophobic think again, because some are quite small. If this is not the case, the rooms are stylish and have everything you may need. Super located, staff very friendly and supportive. Very good breakfast! TRIPADVISOR.COM USER
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