Rosen Centre Hotel

9840 International Dr | Orlando, FL 32819-8111  [SEE MAP]Orlando, FL  [SEE ADDRESS]
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Courtesy of Rosen Centre Hotel

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Guest Reviews

TripAdvisor Traveler Rating 5

Wow

Jun 21st, 2020

What a great venue, facility and hotel. Everything one working there were providing fantastic customer service. The Everglades restaurant was excellent, Harry's bar and grill was super. The food was outstanding in all restaurants..Reds deli, the staff friendly and helpful. Bellman Craig was super, Ruben server in Harry's was great. The hotel great is clean and we'll maintained. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

bad experience

May 27th, 2020

We stayed there hoping to relax and get away from stress of the virus. The staff was very rude upon check in. The room was very outdated. The pool was cold and staff was not sanitizing to government regulations. Did not feel safe there. The staff made me and my husband terrible and we checked out early. They did not refund our last 2 days. I will never return again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Bed bugs!!!

May 25th, 2020

They have bed bugs! Stay far away from! Horrible staff and managers! The hotel has lots of hidden charges and will not do anything but lie when you check out! You have been warned! Lots of other hotels much nicer that don’t have bed bugs! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

disapointed

Apr 12th, 2020

Cold pool, whirlpools not working & bird dropping all over the pool deck. To top it off, the room a/c was a motel style unit underneath the window. Very moisy, I could not sleep.The walk from the sel parking garage felt like a mile. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Dirty! Terrible Serive

Apr 3rd, 2020

I stayed at this hotel twice last month. First stay I had no issues and found the hotel to be just fine. The second stay completely changed my mind. I booked on priceline because the rate was ridiculously cheap. I was supposed to stay for three nights, however, plans changed and I need to leave one day early. Spoke to priceline on the morning that I wanted to depart and they called the hotel to make the change. The hotel DENIED shortening the reservation by one night and would not issue a refund (pre-paid reservation) for the night I wasn't planning on using. I called the front desk and attempted to reach a manager. The operator told me that he wasn't available. It took almost 30 minutes for him to come to the phone to speak with me. The entire time of our interaction, he was rude, dismissive, and came across as being humored that I asked for a refund on a night I wouldn't be using. I would have been out of the room by 11am and the rate was literally 40 something dollars. How cheap that they would deny refunding that?! The principle of this bothers me. If I wasn't staying the night and checking out by check out time, just refund me! The hotel was also dirty. Upon check in, tried to move rooms but front desk stated the other floors were closed for maintenance and no other rooms available. Behind the nightstand was gross, there were carpet stains, and even saw a roach by the pool. Hallways constantly smelled like marijuana. I tried to contact the hotel again on 4/1. Operator took down my information and told me the MOD would reach out to me. Nope, never called me back. I tried to reach him again the next day, and hes unavailable. Terrible service! TRIPADVISOR.COM USER 

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