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at the Rosewood London
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Wow Wow Wow
Sep 28th, 2020
An anniversary stay to remember for a lifetime. Thank you so much to all of the team at the Rosewood for such an enjoyable stay. The hotel is simply beautiful, service second to none and the feeling that we were a million miles away from central London. Can't wait to get back! TRIPADVISOR.COM USER
Sep 25th, 2020
Due to COVID my wife, another couple and I decided to have a London weekend break as we couldn’t travel abroad. We chose to stay here for one night and a different hotel the following. Given how expensive the rooms are at the rosewood I was expecting the level of service and attention to detail to match! Unfortunately that wasn’t the case. The location of this hotel is fantastic and it’s easily accessible to both the east and west end of London. I had booked a couples romantic weekend away package with a complimentary upgrade on arrival. We wasn’t given this upgrade until I mentioned it (I can forgive that). The room was lovely and of a really good size. The issue we faced was all downstairs ! We ate in the Holborn dinning room which is part of the hotel. The restaurant wasn’t overly busy due to covid but the service just wasn’t good enough. I had ordered a “posh” burger and chips. The chips were delivered 10 minutes after the rest of our parties dinner was served. By then my burger was cold. I asked if I could get another one , 2 minutes later I get the same burger just re-heated!!! (The burger on its own cost over £20). The drinks in the hotel are extremely expensive, £18 a glass of rose wine , £15 vodka and soda , they even charge you £3/4 each for nuts and olives whilst sitting in the court yard! I have no issue in paying for good food and drink but the level of service in my opinion didn’t warrant the expensive costs! The following morning we arrived to have breakfast in the same restaurant (it was the only venue where breakfast is currently served). There were only 5 other table in the whole breakfast room yet our order took 45 minutes to arrive! I had only ordered porridge. There was no toast or jam until we asked and the forgot to bring me a banana which I requested come with the porridge. My wife had a massage which she said was very good. Given we spent over £900 for one nights stay including dinner I have to say I was disappointed. There are much better hotels in London. TRIPADVISOR.COM USER
Chill out time
Sep 17th, 2020
Needed a night out that chilled me out and this this did it - it was expensive- service was good - room lovely- no fresh milk in mini bar! £75 credit was good but need explaining better. Will be better when fully open but I enjoyed it. Location is really good. And the rooms so quite. TRIPADVISOR.COM USER
Sep 8th, 2020
From check-in to check out the staff were incredible. Leo who met myself and my partner at reception could not do enough for me and partner including an earlier check in. The room quite simply was outstanding and everything within the room was top quality giving the impression of a homely feel as well as a five star hotel. The facilities within the room and service from staff when required could not be matched in my opinion. The beds are extremely comfortable also. Although the mirror restaurant and bar was closed the food we received in the holborn diner was incredible and great value. I believe there are over 500 gins available at the bar. For dinner we sat outside on the terrace on the atmosphere had a perfect blend of being relaxed with an element of romance with the lamp heaters and lighting. The breakfast it was a five star quality and the coffee was the best ive tested. I hope to come back as soon as possible as this is the best hotel with the best facilities with exceptional stuff. Thanks again for having us! TRIPADVISOR.COM USER
Wonderful property - Great Staff!
Aug 26th, 2020
We stayed here last January. Truly a wonderful property and staff is so attentive and ready to assist. Concierge made us the best dinner reservations and service is simply amazing.Their butler and turn down service is unique and u cannot beat the television in the luxurious bathrooms! Praises to the GM , Michael and his team! TRIPADVISOR.COM USER
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