Rosewood Mansion on Turtle Creek

2821 Turtle Creek Blvd | Dallas, TX 75219-4802  [SEE MAP]Dallas, TX  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Highest Standard of Excellence

Oct 15th, 2019

Our stay in The Mansion at Turtle Creek was spectacular in every way. The hotel, restaurant, bar, staff, grounds and quality of experience was superb. Funny thing, it is always superb. We have been occasional customers for years and The Mansion never, ever fails to please. First Class in every way. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice Hotel but construction is underway

Oct 8th, 2019

Another nice Rosewood hotel. The lobby is under construction so you can’t get from the rooms to the restaurant without going outside. My room was beautiful and well appointed. We also used the conference rooms which were very nice. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Unmet expectations

Oct 2nd, 2019

I took my wife to the Mansion this past weekend for her birthday. She'd always wanted to stay there, and this was a rare opportunity for us to get away as new parents. Our first impression soured the rest of our stay. When we arrived, the valet was looking down, didn't open our doors, and it wasn't until we got out of our car that he helped us. Not a big deal, but not the warmest welcome. Then, when we walked into the temporary lobby (the main lobby was under construction - a fact about which no one informed us), none of the three individuals working there greeted us. They were looking down at their computers. Check in was scheduled for 3pm. We arrived shortly after 4, and we were told our room would not be ready for another 45 minutes to an hour. They told us we could wait at the bar if we wanted. This was shocking. After waiting for no less than 45 minutes, when we went to our room, the normal elevator was not working so we had to use the freight elevator. All of this was incredibly disappointing and left us with little time to relax in our room before our dinner reservations. We went to sleep around 9:30 but were woken up by the hotel room's alarm clock around 11:45pm. Again, not that big of a deal but pretty frustrating, considering we were looking forward to a great night's sleep. Then, when we checked out, no one asked how we enjoyed our stay. It didn't seem like the staff acknowledged the inconvenience of this or cared about our experience there. On the bright side, the room and bathroom were gorgeous, pillows and sheets were amazing, and we really enjoyed using their Lexus rental service. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Wait till construction is complete before staying at the Mansion.

Sep 22nd, 2019

Despite efforts by the professional staff, there is no way to make up for the inconveniences and compromises guests experience during the complete rehab. Temporary lobby, lack of common spaces, construction noise, sweaty workers walking around the spa area. This is currently not a 3 star hotel, never mind an AmEx Fine Resorts property. I have no doubt, when the rehab is completed, the Mansion will again be spectacular, just not now. Management made accommodations for me and were understanding, but I was willing to pay for a 5star experience rather than receive a price reduction as compensation for the hotel’s current shortcomings. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

lovely property as anticipated

Sep 19th, 2019

This is a lovely upscale property, close to everything yet in a quiet area of the city. All the staff are incredibly polite and courteous and make you feel valued as a guest. The rooms are beautiful and when the hotel's renovation is complete I'm sure it'll be even nicer. TRIPADVISOR.COM USER 

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