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at the Row NYC
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Aug 18th, 2020
The location of this hotel it's amazing! Right around Times Square and near many theaters. There are a lot of restaurants and bars nearby too. The rooms are super small however we were just using them to sleep. The only conn that I would give to this hotel it's the elevators situation. It's frustrating. Everyday we took up to 15 minutes to try to reach the lobby, they were so crowded! I I felt at the subway haha. I believe the system could be improved. But overall, great hotel! I would recommend it. TRIPADVISOR.COM USER
Aug 18th, 2020
Very well located. Nice mood. Clean is amazing. Near of the metro and Times Square. Easy access to a lot of nice places in NY. Near by Central Park. No doubt that i will stay again in this hotel when i come back to NY. TRIPADVISOR.COM USER
Unable to travel - but would still recommend
Aug 8th, 2020
I am impressed with how accommodating Row was. Due to the travel ban between Canada and the US, we were unable to take our trip. They worked hard to refund us, even though they have a no refund policy TRIPADVISOR.COM USER
Jul 30th, 2020
Service is so nice and polite! It is so quite and beautiful place, you should check it! It is near from TImes Square, so you can go whenever you want! There are also many restaurant in the hotel, so you can eat without gou out from the hotel. TRIPADVISOR.COM USER
Worst hotel, no sympathy what so ever. No compassion either
Jul 24th, 2020
Could not get to New York due to Covid 19. Contacted the hotel well in advance to tell them the Australian border wwas closed and we would not be there. They just kept sending emails advising us of when we were staying. It was a no refund booking however these are exceptional circumstances and a refund should have been applied. The response was no refund. So hope they enjoyed our $1500 AU We plan sometime when this is all over to go to New York but the ROW will not be a place to stay. Poor Poor form on their part. TRIPADVISOR.COM USER
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