Rox Hotel

17-23 Market Street | Aberdeen, SCT AB11 5PY  [SEE MAP]Aberdeen, SCT  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 1

Awful afternoon tea

Mar 20th, 2020

I attended the ROX hotel on a couple of occasions over the last two months to celebrate with friends for an afternoon tea. On both occasions the soup was served cold and it was cold!!!!! not even Luke warm. We complained and it was duly taken away to be heated up and again served cold. The value for money was atrocious, a small egg cup full of cold soup a sausage roll, three quarters of a sandwich on hard bread a scone and some small sweets served with a cup of tea for £16. No gin glasses for the gins and atmosphere abysmal. I emailed them a few days later to tell them how disappointed I was at the service and quality we received to be told they don’t serve the soup hot in case people burn themselves!!!! Really we are grown adults not in kindergarten, would they serve soup cold in the restaurant and not expect to get complains I don’t think so. I replied to their email and have not yet had a reply, absolutely shocking customer service for a four star hotel. DO NOT WASTE your money go elsewhere. Absolute rubbish you would have more fun in a paper bag. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Not sure where the 'upgraded executive' comes in??

Mar 10th, 2020

Stayed here in January for my friend's birthday. Booked an upgraded executive room as it was for a special event... shouldn't have bothered! It was a bog standard room with marks on the carpet, a basic leather sofa without cushions, no mini bar or fridge and only 2 sachets of coffee and tea provided! There were no sockets beside the beds, and the view out of our window was of the lower flat roof! The only good point to the room was the bathroom which was lovely and had a powerful shower. Breakfast was included but there was no vegetarian cooked breakfast on offer which really limited our choices so we both went for the healthy breakfast which consisted of 2 poached eggs, some fried mushrooms, spinach and.... uncooked, halved cherry tomatoes?? The staff I met were lovely and the hotel is centrally based and that's as much as I can say in its defense. I did send an email of complaint to allow them a chance to respond but never received a reply. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice stay!!

Feb 24th, 2020

We were gifted an Itison voucher from our daughter’s so decided on a Sunday night stay, it was a good choice. The hotel was very quiet due to this, so we had a peaceful sleep apart from the seagulls which is typical for Aberdeen city centre!! Our voucher included afternoon tea so we headed down at 4.00pm, and the waitress made us very welcome, we were the only customers. A choice of cocktail, a few sandwiches, a scone with cream and jam followed by a choice of cakes. Very nice and the quantity was fine for us. Our room (209) was at the back of the hotel so very quiet and was very comfortable. Breakfast was a good choice of cereal, juice etc and we opted for egg benedict and the healthy breakfast which was freshly cooked due to the place being quiet. Again the staff were very pleasant and efficient. One caveat I would state it the dynamic of the hotel may change when busy, especially at a weekend, as it is well situated for night clubs, pubs, public transport and shopping. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Shocking Afternoon Tea and Service

Feb 23rd, 2020

Booked an afternoon tea for 4 for my 22nd birthday, made two dietary requirements (one vegetarian and one required JUST almond milk). Arrived at the hotel cafe and there was no record our booking, was left for about 10 minutes while several members of staff ran about looking for our booking. After the lack of organisation, from what I’d assume to be the manager, we received our afternoon tea and it was a shocking display of some limp, stale and unappetising food. The service was also very poor as there was no apology for the loss of booking and no member of staff checked how our food was. After waiting about 25minutes, the almond milk was not given to the table and had to be requested, then being told they had none and then given soya milk. The venue restaurant was lovely, however our experience was not. The food was very stale and far from satisfactory, fair to say we will not be returning for the afternoon tea anytime soon. Very disappointed and let down after the birthday girl was far from pleased. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Dining out

Feb 8th, 2020

My husband & I ate there with friends this evening & had a lovely meal. Great choice of food & good portions. Staff working were very friendly & helpful. We were the last to leave but we never felt under pressure to leave TRIPADVISOR.COM USER 

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