Royal Crescent Hotel

16 Royal Crescent | Bath, England BA1 2LS  [SEE MAP]Bath, England  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Perfect birthday weekend

Jan 19th, 2020

Stayed here with my wife to celebrate her birthday. From the moment you pull up outside to the moment you leave the staff cannot do enough for you without being on top of you. This is a sign of a top hotel. We were given a complementary upgrade and found our room to be very generous and the bed was very comfortable. We visited the Spa twice and it’s small setting was perfect and well equipped. Bar staff were very attentive and made a perfect start to our evening before venturing into town for dinner. Breakfast in the morning was delicious and had a very good selection. Cannot recommend the Royal Cresent Hotel enough. We can’t wait to return and explore more of Bath. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Really disappointing what a shocker! 3 star at 5 star prices

Jan 10th, 2020

Well where do I begin. Booked a spa weekend after speaking to hotel and explaining it was for a husband’s birthday. £1000 for a below average weekend!!! We arrived to find no one at the desk and my husband had to go searching to find someone to advise on where to park (part of the package) eventually we were taken to the smallest room that did not resemble anything we saw online. Where was the 4 poster!! None of the toiletries were refreshed overnight. At breakfast they provided the wrong meat breakfast when a vegetarian was ordered. When we partook in the afternoon tea they forgot the champagne and had to be reminded. At the spa they forgot the complimentary cocktail (part of the package) and the 1 hour treatment was really 50 minutes! On a positive there was a french waiter who was great, really friendly and welcoming. Apart from him everything was too much trouble. When we asked for a slightly later checkout the response was no. The room was small and the bathroom was old and with a peeling ceiling. What should have been a 5 star birthday treat turned into a extremely expensive 3 star disappointment which we could have gone to New York for the same money with hindsight. What a shame given the location TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Comfy elegance in Bath!

Jan 8th, 2020

Stayed here with family last week, 2 rooms for 4 days. What a pleasant surprise! The hotel is old world elegance but with comfortable friendly feel. The staff is particularly attentive including serving us late evening wine while we sat by a fire in a building separate from the bar. The rooms are nicely appointed with luxurious, comfortable beds. The only place to stay in Bath, which is well worth a visit.We will be returning. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Service needs improving.

Jan 8th, 2020

We visited as booked by my other half. Sadly the room was less than our previous visit. The welcome was not as good as previous. After walking all day my arthritis was playing up so wanted to ice it so requested an ice bucket. It never arrived!! The spa was nice and we enjoyed our visit. Breakfast-ordered no puddings yet both arrived. When placed on the side plate they were not cleared. Otherwise fair. When I phoned to discuss with management was told not in/busy and can I email him. The reception then quickly read out the email address and hung up. Lack of customer service of taking my details and calling me back @£500 a night. Pay a bit more and go to Clivedon where we were very well looked after for our next kids free night away. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Christmas refresher

Jan 8th, 2020

We returned to the Royal Crescent in December to stay in one of the suites which was lovely. One of the most comfortable beds ever!! We had a wonderful dinner - sorry forgot to take photos but it was excellent ! The team were friendly, helpful and attentive. Lush chocolates and fruit in the room and very nice amenities. Ideal location for exploring the city. TRIPADVISOR.COM USER 

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