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at the Royal Sonesta Hotel Boston
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Great service. Great accommodations. Wonderful mid-winter vacation.
Feb 26th, 2021
My wife and I couldn't have asked for a better mini-vacation. Our accommodations were excellent, with magnificent views of the Charles River and downtown Boston. My wife loves to swim. The pool area felt like an oasis. We enjoyed eating out and grabbing takeout from nearby restaurants. Don't miss Toscanini's ice cream, just a three minute walk from the hotel. I was a bit anxious about staying in a hotel, as I'm in a higher risk category for Covid. But I had been told that the Sonesta's HVAC system had been completely upgraded last year. Just to be extra safe, I brought a CO2 meter to help measure the air quality in our room. It was excellent. I even felt completely comfortable inside the gym - as the CO2 levels (measured several times) weren't much higher than being outdoors. All of the staff were friendly and responsive. I want to particularly thank Manoj Kumar and Eneida (Starbucks) for their kindness. My wife and I are looking forward to returning soon. TRIPADVISOR.COM USER
Feb 17th, 2021
Just returned from a long weekend at the Royal Sonesta Boston. The purpose was for our kids to have a little getaway somewhere with a pool where we can't really fly now. Our room was very clean (spotless) and the beds were heavenly to sleep on --so comfortable. The only problem was the heat in the room couldn't be adjusted and even with the windows open, the room was sweltering hot. We were told several rooms of the hotel have this problem right now. Staff did, however, move us to a beautiful, roomy suite. The view of the Charles River and buildings lit at night was very nice. The pool was a salt water, unheated pool and very basic but our kids did enjoy it. The one restaurant in the hotel was closed due to covid but there are restaurants within walking distance. Also, there was no room cleaning during covid. I would definitely say that this is more of a hotel for couples looking for a short getaway or those on a business trip. TRIPADVISOR.COM USER
Nice hotel, with great staff!
Jan 28th, 2021
I had experience of staying in Royal Sonesta Cambridge for 2 weeks, and I got very good services as well as warm hospitality! Management was very professional and they know how to treat to their loyal customers! TRIPADVISOR.COM USER
Harassment and Unapproved charges
Jan 18th, 2021
I stayed here this weekend and honestly after the hassle I went through I literally just left and went home before midnight when I didn't get settled in until 10:30pm. I stayed here with 2 friends and we received a noise complaint which we immediately responded to by quieting down and turning off our music. Not even 1 minute passes by when we start talking again at a regular volume when the security guard Erald knocked on our door yet again to complain about noise that we were not making. He said that we'd have to leave if he got another call. Which was ridiculous because at 11pm on a Saturday I should be able to laugh and chat with friends. We spoke to a manager about feeling harassed and the possibility of switching rooms since Erald was literally stalking our door and the room making the calls to the front desk was also being weird. They said we could switch and checked us into a room that had not previously been cleaned and sanitized the way all the other rooms had. Then they charged me an extra $75 dollars for that switch when in all reality they put us at risk during a Global Pandemic with an unsanitized room and after switching we felt like we were being watched and monitored. This was such an uncomfortable feeling and stay, so we decided to leave and I should have had words with the front desk but I was so upset that I just needed to travel back home. Worst 2 hour stay at a hotel I've ever had and corporate will be hearing from me. TRIPADVISOR.COM USER
Perfect getaway destination
Jan 16th, 2021
Great hotel and fabulous staff, especially Manoj! Rooms are clean, the river view is awesome. Have chosen this hotel many times in the last several years and I am never disappointed. Highly recommend for the perfect getaway TRIPADVISOR.COM USER
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