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at the Royal Sonesta New Orleans
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Oct 25th, 2020
Upon arriving via flight, I was immediately greeted with a text from the customer service folks asking if there was anything I needed on arrival. On top of that, the nice young man that valeted my car was incredibly respectful and patient with me as I was navigating the construction around Bourbon St. Additionally, once making it up the elevator, I was greeted by a wonderful crew of front desk receptionists. This was October 22, 2020 in the early evening ~4:00PM. Paul was working at the front desk when I was checking in and immediately greeted me with a smile and above and beyond service. When asking where the nearest pharmacy was, he immediately gave me a very detailed explanation of where to go along with a map and drawn out instructions. I would 100% recommend this establishment to anyone wanting great customer service and a great atmosphere for their vacation. Thank you all so much! Especially, the valet (I wish could remember his name), Paul, at the front desk, and The young woman who was there to also greet me with a smile. I will also plan on staying here for future vacations hand down. Thank you so much Royal Sonetsa!! You truly gave my stay the extra oomph to guarantee that I will come back :) TRIPADVISOR.COM USER
You can not go wrong, the best location and very save.
Oct 23rd, 2020
Live entertainment, great food however great great location. You can not go wrong. Every time we decide to stay downtown we stay here. Park the car and just relax. Walking distance from anything you would want to see or do in the quarter or downtown. Great place to rekindle the magic. TRIPADVISOR.COM USER
Big Sam concert at the pool
Oct 20th, 2020
Check in for the concert was slow and seating was not available until 15 mins prior to concert. Valet parking was a nominal $5, which the staff did not know about. I had anticipated photo opportunities before sunset. Service was slow. TRIPADVISOR.COM USER
Oct 17th, 2020
My most favorite hotel. August was hot and humid as always in August, We enjoyed a balcony on Bourbon street , across was a outdoor band we sat and listened till they stopped playing, It was very calm Covid made Nola a ghost town but we enjoyed the sweet breeze on the balcony and the food from near by open restaurants. Will only stay here when we come to Nola. Clean polite staff.. TRIPADVISOR.COM USER
Oct 8th, 2020
Had a one night stop over in NOLA on a road trip. We chose Royal Sonesta, and didn’t expect much because it was very affordable, but took a chance due to the location. It was great!!! The hotel is beautiful. Staff is friendly. Valet was quick. Due to COVID not a lot was open around the area, but we still enjoyed our stay. If ever in New Orleans again, I will be staying here. TRIPADVISOR.COM USER
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