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at the Royal St. Charles Hotel, A Destination Hotel
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BED BUGS/SOILED MATTRESS
Sep 9th, 2020
BED BUGS/SOILED MATTRESS!!! I had woke up with itchy bite mark on my thighs and told the front desk. We went up to check the bed but I was asked to leave as the maintenance guy took off the bedsheets to investigate the issue. It was clear why I was asked to leave because underneath the multiple layers of bedsheet they used it to hide a soiled mattress. It was old, stained brown, bodily fluids. I was horrified and angry by this point and I ask for a different room. The front desk then gives me a room that hasn't been cleaned. This made me even more upset so I just wanted a full refund and no longer wanted to be at the hotel. They would not give me a refund and told me they would call the police on me if I didn't leave. On top of that the maintenance man argued with me for taking the sheets off. This was the worst experience at a hotel ever. I still have these rash on my thighs from sleeping on a soiled mattress. Who know what kind of diseases could have transmit to me so I am going to see my doctor today to get checked out. I urge customers to not stay at this filthy hotel and to always check your mattress before you sleep. TRIPADVISOR.COM USER
Stay was terrible
Aug 3rd, 2020
There was no room service, no appliances in the room except for the coffee maker and it was dirty. Key cards kept freezing, telephone in the room was not working so we had to keep going downstairs when we needed something. We had to keep asking for towels and the receptionist was rude. TRIPADVISOR.COM USER
Not great but good location
Jul 26th, 2020
No one came to clean the room, change the towels, or take out the trash during our entire stay and we were there for four nights. Receptionist has to let you into the building and we were locked out in the rain for a while because no one was at the front desk. Hotel is in a really great location though and is walking distance from a lot of things including bourbon street. TRIPADVISOR.COM USER
A Great Experience
Apr 1st, 2020
Recently spent 8 days at the Royal St. Charles for Mardi Gras. I can only report great things about my visit. From the time you check-in to the time you leave. the staff at the front desk is fantastic. They are very personable and are on top of all situations. Cierra, Kadeem, Keianna, Kristelle, Jim along with front desk manager Da'shana are first rate. The hotel is located in a great location. Right on the parade route and only feet from Canal Street and the French Quarter. The hotel is immaculate. The room was extremely clean when I arrived and was refreshed daily by the cleaning staff. Thanks Royal St. Charles Hotel and fantastic staff for making an 8 day stay memorable. Hang in there with all that is happening in New Orleans today. The city and it's residents are tough and resilient and better days are ahead. TRIPADVISOR.COM USER
Mar 31st, 2020
This is the first time a made a bad review of a place. But this hotel have a very unacceptable front desk service. Two woman’s on the front desk was very arrogant and give me a terrible service. I have 4 rooms booked and they were mad, because? I don’t know. The rooms are ok, the cleaning service was good. A man at nigh on front desk was friendly. The hotel have a great location, near Canal Street and Boubon St. At the check out .... surprise!!! they charge more things, son I pay $240 (4 rooms) more for that surprise charges and again bad service. I really have a bad experience on the Hotel. TRIPADVISOR.COM USER
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