Royale Parc Suites Orlando

5876 W Irlo Bronson Memorial Hwy | Kissimmee, FL 34746-4718  [SEE MAP]Kissimmee, FL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Love This Team

Aug 16th, 2019

Second trip here and the second time I have been blown away by the friendliness and positive culture of this team. I love feeling that a hotel genuinely cares about your stay. This group does. Can’t wait till my next visit which will not be business related! Thanks again for a great trip! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

My Mom's Birthday weekend.

Aug 12th, 2019

Hello, let me start by saying that I have stayed at this hotel many times ,starting in 1995. I even mostly bring other families with me so we have multiple rooms booked, anywhere from 2 to 6. I booked 2 suites this past weekend for my Mothers 74th birthday so that we could take her to the House of Blues Sunday Gospel Brunch. We checked in Friday the 9th. I was told over the phone that I would have rooms close to each other and I asked about the hot breakfast bar. I was told it would be open during my stay. None of this was true. I was given a room on the 4th floor and a room on the 5th floor and breakfast was continental at the outside bar, this was okay, if the manager Luis would have just said sorry for the miscommunication. No one should have given you that information, but instead he told me "no one told you that." Basically calling me a liar. The first room on the 4th floor had no problems but the second room on the 5th floor had a few problems. First the refrigerator didn't work. I called matienance and the man said it was broke and he put my sodas in the freezer. I went back to the front desk and this time Luis told me "they are dorm style refrigerators and aren't supposed to get cold. Well as I said I had another room that had a refrigerator that was cold and I have stayed at many hotels, I travel a lot, and the refrigerator is supposed to get cold. Then the lights in the bathroom went out when we turned on the blow dryer. So we were told not to use the plugs in the bathroom. The worse put was when my daughter got stuck with a nail sticking out the dresser. The wood was off and there were 3 exposed nails. This time I went to the day shift Manager, George who did change my room but it took about 4 hours of our time. We had to pack up everything then wait. He didn't even apologize to my daughter or even look her way. I asked did he want to see the pictures of the nails and he ignored that question. He showed no sympathy at all or even asked if she had a tetanus shot. I am a group leader for a travel group and travel a lot and this is the first time I've seen Managers who seemed to just not care, like I was bothering them. As far as the hotel, outside of the problems with this room, and the 2 managers ,it is worth a stay, I just dont know if I'd come back. The suites are being renovated and this is only my second time visiting since they are no longer Quality Suites. I've been coming back for 14 years and never had this problem, every trip wasn't perfect 1 or 2 times on past visits but Managment also were friendly and took care of any issues. I'm sure it's going to be a very nice hotel again, it's now a Staybridge Suites, I stay at the Staybridge Suites LAKE Buena Vista every year with my cruise group and Love it. I did a complaint and I'm waiting on a response. This is my first time I ever had to do this. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

I love this place

Aug 6th, 2019

It's an older hotel on the 192. The things I like about it is that it is clean for the most part. There are some rooms that needs to be addressed but they do address them when I bring it to their attention. Like one of the rooms had someone smoking in it. Another one the bed was so worn on one side that I woke up with a body ache because I was subconsciencly compensating to not roll off. They brought in a new mattress. The grounds are clean and very family friendly. You can do cookouts and there is a bar. There are 2 pools and a playground for the kids. Just off the grounds are different restaurants. Old Towne is nearby so there is things to do there. This is the only place that I have been a return guest. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Going to be great.....

Aug 2nd, 2019

The hotel is currently under renovation to upgrade to a Stsybridge Suites under IHG. We had an upgraded room which was of a very high standard. Breakfast is a little chaotic atm but more than adequate for us. The thing that will make this a great hotel are the small details a good general manager will take care of. I urge the new team to visit the Staybridge in LBV and aim to reach that standard. On the whole we had a great stay and look forward to returning soon. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Royal parc suite

Aug 2nd, 2019

Every one in the hotel was so niceEverything was close to the hotel the old town stores and restaurants. The free breakfast will be nice if they had more stuff. The room was big for a family we had two rooms and 2 bathroom. TRIPADVISOR.COM USER 

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