Royalton New York

Worst hotel experience in the city so far

Jun 26th, 2019

I have mixed feelings about Royalton. While the location is excellent and the lady at check-in was exceptionally lovely, nothing else met our expectations. Right after we moved into the room and got undressed to take a shower after a 16 hour trip from overseas, two members of the hotel staff (I'm guessing) just walked in on us without knocking - not only was this incredibly embarrassing, but they also never even said "sorry", just walked back out. The lovely lady from the front desk called right after, apologized and explained why that had happened, but never offered any kind of compensation for the embarrassment and inconvenience, not even a free drink at the bar. As for the room: Even though there technically WAS a window in there, there was a wall directly in front of it, making the room virtually windowless, super dark and cave-like. This made it crazy difficult to beat jetlag and was just overall pretty depressing. Mind you, the lobby is also incredibly dark, not a nice atmosphere. We also found the bed very uncomfortable but that's a matter of preference I guess. The rest of the staff was not really nice or welcoming at all, although housekeeping was very flexible and the cleaning ladies were all very friendly. Overall, I would not stay here again. TRIPADVISOR.COM USER 

Impressed by the Decor, Cleanliness & Service

Jun 23rd, 2019

My hubby and I happened to be walking by the area with another couple when we decided to stop for drinks at the Royalton Hotel. The elegant front entrance and mahogany-decorated lobby pulled us in. Prior to sitting down at the bar, my friend and I needed to use the restroom and asked a professionally-dressed young lady who seemed to work there if she could point us in the right direction. The bathroom was sparkling clean and when we exited the restroom the same young lady was helping someone with directions. A little after joining our party at the bar, the pretty young lady came by to greet us. She introduced herself as Jenelle, the manager on duty and asked if it was our first time there. Jenelle gave us a little background on the hotel and the amenities, and suggested that we try their handcrafted specialty drink, the smoked bourbon. We followed her advice and ordered a couple. The cocktail presentation by the knowledgeable bartender was magnificent and the delicious smoked-infused cocktails were flavorful and went down smoothly. Our party of four had a wonderful time and plan to reserve at the Royalton Hotel on our next trip to NYC! TRIPADVISOR.COM USER 

Best place in NYC

Jun 23rd, 2019

Great location, pleasant staff, Janelle was extremely helpful, go extra mile to please her guest. Recommend!!!! Great room, nice view. I love this place. Will come here again!!!! Rooms are very clean and modern furniture TRIPADVISOR.COM USER 

Business trip

Jun 23rd, 2019

I stayed at The Royalton during the Summer Fancy food show and my stay was perfect. Check in was quick and easy. The front desk personnel did their job the way it’s supposed to be. Jenelle greeted us with a sincere smile and was very professional. Her customer service throughout my stay was great - she made me realize why I chose this property over others. Thank you very much. I will share this stay with my friends and partners regarding my stay. I will be back!! TRIPADVISOR.COM USER 

Great stay!!

Jun 23rd, 2019

The service at The Royalton is excellent! The staff is amazing, in particular Jenelle Gonzalez, who ensured my stay was great by placing phone calls and following up in the lobby area after I moved rooms. My wife wanted a view and my room was switched almost instantly without a hassle to the 10th floor by Rocco. The room is superior and spacious. I am very happy. 5 star facility. TRIPADVISOR.COM USER