Rydges Auckland

59 Federal Street Cnr Kingston Street | Auckland 1010  [SEE MAP]Auckland  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Pleasantly Surprised

Dec 1st, 2019

Fantastic hotel! Could not fault it. The staff were amazing and most welcoming, from the moment I arrived until the time I left. I was there for 5 nights and thoroughly enjoyed my stay there. Definitely recommended. Great locationToo! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Perfect location

Dec 1st, 2019

The Rydges is a very good choice. The rooms are comfortable with a good bed large windows to let in light and provide for views. A desk and comfortable mini sofa are also provided in the room. The hotel is 1 block from the sky tower so you will always easily find the hotel as the sky tower is visible from all over Auckland. Location is the best 5 minutes from Queens St and about a 10 minute walk to the waterfront. Tour buses leave from the Sky tower so you are very close for those activities Coffee pots with tea and coffee are in the room. Breakfast is also very tasty TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Horrid experience

Nov 29th, 2019

We have booked into this hotel for three nights and at the end of a long day the noise from a neighbouring party is horrific. Staff empathetic but no ability to correct this problem means an expensive sleepless Night for us. I definitely would not recommend this hotel to anyone l, TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Not great, not really bad, but fake coffee at breakfast was the decider

Nov 26th, 2019

Despite the awesome Auckland weather, my initial impressions were of perfunctory drabness. The driveway was a bit cluttered and messy. The foyer felt like a small business tower more than a hotel. The reception staff were a little distracted with other issues, but I was provided a room. I went up and found that 1204 was right beside the service staff door and the lift core. While it's pleasing to see some international hotel designs where this utilitarian design 'feature' has been avoided, but it is totally not fun trying to work or sleep in such a location. I headed back to reception and was advise that since it was not yet 2pm I'd have to wait ... 30-45 minutes ... for another room. I waited in the lobby and was reallocated. I waited to be given the room right next door, room 1205. Perhaps paranoid but I had been thinking, given the obvious priorities of the reception staff, that I'd be 'punished' for not accepting the original offering. Figuring that I was on a hiding to nothing I quietly moved into 1205. Doing some computer work, before heading out for the evening, I experienced the reason such rooms are unattractive ... the workaday noises of hotel cleaning and room replenishment. Bashes, clanks, rumbles, yells, and talk. Oh well. The hotel is well located, and the weather was lovely, so I walked out to meet my evening engagement. Upon returning ... around midnight ... I found the hotel easy to find and drama-free to enter. Having showered, and heading to bed, I found a welcome card from a manager (James Billins) and a couple beers (in a by-now-melted ice bucket). That was nice and the good-feelings it generated typified the roller-coaster stay. My room looked out the wall of another tall building - totally uninspiring. The bathroom was small but comfortable and effective. The beds were good and I slept very well. The blinds / curtains were okay but not excellent ... not proof to the efforts of the morning sun. There was not corridor noise during the night, at least not that I became aware of. The air conditioning was very good, and not choked down overnight as so often is the 'modern' practice. Being on the 12th floor I can only just hear street happenings down below. That is a very good thing, although it must be pretty noisy if you're staying on 5th floor or below. Breakfast (full buffet at $26) was generally okay. Low end amongst decent 4-5 star hotels, but nicely presented and not badly staffed. The breakfast restaurant was nicely setup and appointed, and well located. The absolute low-point of my stay, however, was fake coffee at breakfast. The offered DE machine instant. OMG LOLWTF LMFAO seriously? In Auckland, in New Zealand, in almost-2020 and urban not-2-star hotel serving fake coffee for breakfast. Evener american style jugs of drip coffee would be better. I tasted the offering and asked about getting real coffee. You have to order and pay extra by the cup. Swallowing my pride, or perhaps just surrendering to the desperate need, I ordered ... but the entire experience left a rather bad taste in my mouth. I will stay here again if my employer books thus, but I doubt I am going to seek this hotel out on my own volition. Pros: - Great location; - Good bed, good bathroom, great aircon, decent room overall; - Some nice thoughtful touches. Cons: - Staff not consistently engaging and helpful; - A bit of a cheap utilitarian feel to many aspects of the establishment; - Fake coffee at breakfast just destroys any impression gains made by other good things. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good service, particularly from Reception staff!

Nov 25th, 2019

I found the staff helpful, especially insofar as enquiries were concerned. The Hotel restaurant also displayed the virtue of sterling customer service. It would have been nice to have spent longer than one night here in the end. TRIPADVISOR.COM USER 

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