SIDE Design Hotel Hamburg

Drehbahn 49 | Hamburg 20354  [SEE MAP]Hamburg  [SEE ADDRESS]
Credit

Courtesy of SIDE Design Hotel Hamburg

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at the SIDE Design Hotel Hamburg

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Guest Reviews

TripAdvisor Traveler Rating 5

Excellent everything!

Mar 6th, 2020

The most impressive thing about this hotel is how nice all the staff is. The room was perfectly clean and comfy. The location was very convenient. The breakfast was AMAZING! The pool and Sauna are very comfortable. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

2 nights couple stay

Mar 1st, 2020

Note this review is based upon room only. Spa and restaurant not visited tho they both looked nice. Room is nicely decorated but needs a litte caretaking attention from staff. Wardrobe wouldnt close as it should - minor issue but still... For me the room was way to noisy for a hotel of this caliber. We were staying on first floor so ask for a higher floor room if you are going. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Hygiene & follow up are the big disappointment in a FIVE-star hotel

Feb 27th, 2020

First, the location is really on point, major spots can be accessed easily. From the moment we arrived (we drove), until the day we checked out, the service from the bellmen deserve to be recognized! Now the story starts, we found out there is an obvious dirt on the wall inside the toilet. We are pretty sure it was a HUMAN WASTE from the NOSE. I think this is pretty clear that I do not need to elaborate more. As we arrived in the late evening after a long drive, we decided to bring up to the reception on the next day morning. Next day, we approached to the reception, and I have shown the picture to the Agent (His name is Tom-Eric). I believed he was shocked. He then apologized immediately and offered a follow up. Appreciated. When we came back in the afternoon, the room has been cleaned, however, the dirt was still on the wall. And there was a lady who I guess she came to inspect the room. We then showed her the dirt, well, I believe she was shocked as well and she removed immediately. And we asked for a bottle of water since they missed to refill or maybe the hotel do not offer a complimentary water on a daily basis. (But you are one of the five-star hotels in a big city, really?). Overall, to what we have been received (the level of service) and treated (the follow up), this hotel is way too overpriced and the management should take this matter seriously. Your staffs missed out many chances to do a service recovery. A truly disappointed stay in such a stunning city. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Nice hotel at top location

Feb 23rd, 2020

We had a very pleasant stay at Side Hotel. The location is perfect, walking distance from the city centre at a quiet location. The breakfast is amazing, all kinds of fresh bread, cheese, fruit, yoghurt etc. Also you can order any egg dish you like. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

holiday

Jan 11th, 2020

very good but not perfect. the standart is going down fro perfect to very good. Some years ago they have the bedst bar with D.J. and much more. today it si just a good hotel bar. The hotel has been renovated but not to the same standart as before BUT WE ARE COMMING BACK TRIPADVISOR.COM USER 

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