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at the SIDE Design Hotel Hamburg
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Good stay in a lovely city
Aug 20th, 2020
Great hotel, staf was verry friendly. We where with family and the atmosfere in the hotel is nice. Hotel had a good pool and the rooms are also spadille and comfortabele. Parking is around the corner. TRIPADVISOR.COM USER
Stay in may
Jun 8th, 2020
Everything was ok. Due to covid it was not possible to eat at the restaurant we were 3 persons. I will come back in August and I hope I can test the restaurant Suite was nice and comfortable Regards Joel elshout TRIPADVISOR.COM USER
Mar 6th, 2020
The most impressive thing about this hotel is how nice all the staff is. The room was perfectly clean and comfy. The location was very convenient. The breakfast was AMAZING! The pool and Sauna are very comfortable. TRIPADVISOR.COM USER
2 nights couple stay
Mar 1st, 2020
Note this review is based upon room only. Spa and restaurant not visited tho they both looked nice. Room is nicely decorated but needs a litte caretaking attention from staff. Wardrobe wouldnt close as it should - minor issue but still... For me the room was way to noisy for a hotel of this caliber. We were staying on first floor so ask for a higher floor room if you are going. TRIPADVISOR.COM USER
Hygiene & follow up are the big disappointment in a FIVE-star hotel
Feb 27th, 2020
First, the location is really on point, major spots can be accessed easily. From the moment we arrived (we drove), until the day we checked out, the service from the bellmen deserve to be recognized! Now the story starts, we found out there is an obvious dirt on the wall inside the toilet. We are pretty sure it was a HUMAN WASTE from the NOSE. I think this is pretty clear that I do not need to elaborate more. As we arrived in the late evening after a long drive, we decided to bring up to the reception on the next day morning. Next day, we approached to the reception, and I have shown the picture to the Agent (His name is Tom-Eric). I believed he was shocked. He then apologized immediately and offered a follow up. Appreciated. When we came back in the afternoon, the room has been cleaned, however, the dirt was still on the wall. And there was a lady who I guess she came to inspect the room. We then showed her the dirt, well, I believe she was shocked as well and she removed immediately. And we asked for a bottle of water since they missed to refill or maybe the hotel do not offer a complimentary water on a daily basis. (But you are one of the five-star hotels in a big city, really?). Overall, to what we have been received (the level of service) and treated (the follow up), this hotel is way too overpriced and the management should take this matter seriously. Your staffs missed out many chances to do a service recovery. A truly disappointed stay in such a stunning city. TRIPADVISOR.COM USER
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