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at the Saint James Albany
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Terrible customer service during Covid 19 Criss
Mar 22nd, 2020
I had a booking for four adults for the weekend of March 13th 2020. Due to the Irish government advising us not to travel and the French government announcing a national lockdown - we reasonably did not travel. I contacted the hotel to understand if there was any option to even change the dates to later in the year (I had prepaid option) but there was a very fast response stating no - the terms were the terms. While in a normal situation I would completely accept but when both governments ask people NOT to travel and it is a pandemic, you would expect a hotel of this level to demonstrate some actual customer support and empathy. I did not request a full refund or anything - merely opportunity to potentially move the date to alternative later in the year. It is obvious that this hotel is only interested in making money and not in any way interested in the customer experience or national safety for that matter. TRIPADVISOR.COM USER
Across from the Gardens of Le Louvre!
Mar 11th, 2020
We were very comfortable during our stay, felt that the staff was very professional and got an excellent price for a spacious bedroom & living room with all the expected amenities (TV, multiple windows, drying rack, Minibar, soaps, clean towels & linens every day). The sauna & pool were a nice plus and the included buffet breakfast was an amazing array of meats, cheeses, fancy breads and so much more & better than expected! We will definitely go back again. TRIPADVISOR.COM USER
Stay in the heart of Paris and reach the sites on foot
Feb 25th, 2020
The location is perfect, very close to the subway and touristic sites. The junior suite was spacious and nice and clean The facilities such as pool and sauna were good The staff were friendly We didn't try the restaurant and breakfast at all, so no comment. TRIPADVISOR.COM USER
Jan 28th, 2020
We spent three night in Paris. We have been there few times before. We stayed at this excellent hotel with great service and staff. The beds were very good. We loved the location. Lot of shop and restaurant nearby. TRIPADVISOR.COM USER
As excellent as our last visit
Jan 25th, 2020
We stayed at this hotel in April 2012 and were very impressed with it all those years ago. When we decided to return to Paris this year, there was no question that we were going to stay here again. The location is simply unbeatable. The Tuelleries metro is across the road there are lots of cafes along the road and getting to many different landmarks is very simple as there are quite a lot that are extremely close. The hotel itself has not changed very much since our last visit. In fact, we ended up in the same suite we stayed in on our last visit. The suite was clean and had all the modern facilities one would expect from a 4 star hotel in Paris. The staff were excellent and always welcoming and provided outstanding service. The breakfast buffet was excellent and the variety of food was quite vast. There are no doubt much better hotels in Paris however they are far more expensive. If you want an excellent hotel with an outstanding location, you can't beat this for value. We will certainly stay here again in the future as no doubt we will vist my favourite city on the planet again in the future. TRIPADVISOR.COM USER
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