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at the Salt Lake Marriott Downtown at City Creek
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No Covid protocol
Jul 12th, 2020
After spending a week in Park City, my husband and I thought we would spend the weekend in Salt Lake City. When we arrived at the hotel, we were amazed to see them holding a large meeting. About 90% of the attendees did not wear facemasks. There would be around 30 in the lobby at a time, so hard to socially distance. They also did not honor the policy of one family group in the elevator at a time. At least four times I had to ask people not to get in the elevator with us because they were not wearing facemasks. I said something to the hotel, but they just responded that it was too bad the group was not complying with the state’s executive order. After one night, we changed our flight to fly home early. Luckily the hotel did not charge us for the second night. If a property can’t comply with regulations, how can anyone feel safe staying there during these times? Won’t go back TRIPADVISOR.COM USER
Solid downtown hotel near convention center
Jul 9th, 2020
A solid option for a hotel in central SLC near the von convention center, shopping and shops. Masks were required and the front desk had clear plastic shields. The lounge and restaurant were not open due to Covid. The room was quiet, clean and had the standard Marriott amenities. Parking was free due to Covid. Overall a solid option for SLC. TRIPADVISOR.COM USER
Jun 2nd, 2020
I recently came back from a 4 day trip to Salt Lake City to get out of town during this coronavirus business since I was looking to get out of Chicago for a change of scenery. Upon arrival I am informed that the hotel had upgraded me to a high floor, with a balcony at no extra charge. I am assuming this was made possible due to the lack of guests at the hotel given the current state of the travel industry. The room was spacious, and newly renovated, with a king bed and it overlooked the Capitol building, mountain, some local banks and the temple. The staff was super friendly, and i mainly spoke to Isabelle at the front desk with any questions. They never forget to greet you with a "Hello" when you enter the hotel. Might i mention that the location is very ideal. I found it to be very convenient to all of the hiking trails that I hit including Ensign Peak and City Creek Canyon. I can't comment on the dining options at the hotel as they were all closed, but they do have a Starbucks and a small market with basic necessities. Would definitely stay here again whenever i visit SLC again in the future! TRIPADVISOR.COM USER
Disappointed in level of customer care during tough times
May 16th, 2020
While I have stayed at this property before without any issues, I am writing this review simply to share a “buyer beware” story. Prior to COVID becoming a major topic in the US, I have made a reservation at this property for a conference I was schedule to attend. My reservation had me checking in on 3/10/2020 and checking out on 3/13/2020. As COVID began spreading and business began limiting person to person interaction, my conference was cancelled. Despite my reservation being a non-refundable booking, many hotels and airlines had come out offering to refund reservations with no fees given the situation, so I inquired with Marriott about issuing a refund. When I called the property the first time, I spoke with someone at the front desk that was extremely rude and simply told me “too bad”. A few short days after this phone call, I received a letter from Marriott about their new policy to waive all fees and allow cancellations given the COVID crisis. With this new info I called the property back. Although the person was much more friendly this time, I was still told that they would not refund my reservation because their new policy was implemented on 3/13 and my check-in date was supposed to be 3/10. On one hand I understood that that I had missed the cutoff but on the other, I am a frequent traveler and had 4 other existing hotel (& 2 flight) reservations all of which should have been non-refundable or fees should have been charged for cancellation that promptly without question refunded my money. My intention in sharing this information is simply to advise that Marriott was inflexible and insensitive where their competitors stepped up in this crisis which I believe says something about a brand. I may not have been entitled to the refund according to their policy but my reservation was over $2,000 for 3 nights, I had previously stayed at this specific property twice before and I was a loyal customer but none of those things mattered to them. As a result, I will choose to spend my personal and business travel funds elsewhere in the future. If anyone is interested the companies that stepped up and refunded my travel expenses with no questions asked, they are: American & Hawaiian Airlines, Hilton Hotels (this was a non-refundable reservation outside of their policy dates as well), Crown Plaza, Mlife Resorts, and a small boutique hotel in New York City. TRIPADVISOR.COM USER
They are open and better than ever!
May 4th, 2020
With a new family arrival, we made a trip to Salt Lake. With some precaution due to COV-19, I booked Marriott as I have used them for 30 years of business and pleasure travel. Also, there measures to maintain their property's cleanliness and great service confirmed my thoughts. The hotel is pristine and clean from top to bottom. The facilities and staff are prepared and ready for guest. The front desk staff was very friendly and engaging. Marriott has made accommodations for food and other services impacted by the current situations. I'd highly recommend this location as the current health conditions subside. TRIPADVISOR.COM USER
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