Salt Lake Marriott Downtown at City Creek

75 South West Temple | Salt Lake City, UT 84101  [SEE MAP]Salt Lake City, UT  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 1

Train Wreck

Jan 6th, 2021

Choose the downtown Marriott to stay for our anniversary. It’s a Marriott right? 4 stars right. Even spring for the deluxe room at an up charge. Waiting several minutes at the check in while the desk guy was on the phone. Finally get my room and go upstairs. Description is completely off, no deep soaking tub, no hair dryer, no coffee. Room is in bad repair with broken fixtures, soap scum all over the tiny bathroom. 30 year old banged up furniture. The arms on my chair are dirty and thread bare. Automatic gate on the $20 per night parking lot doesn’t work so you have to call to be let out. Access to mall is closed. Restaurant is closed. Got it, Covid has forced changes but this is theft by deception. Have had nicer rooms in a Super 8. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1


Oct 12th, 2020

Came here to stay a couple of nights with my family. The hotel is ok, very old though. The pictures make it look better than it actually is. I am a gold elite member, no upgrade or thanks for being an elite member at check in. It would have been nice to have this acknowledgement. The big issue however was the two valet guys that were on duty. I pulled in to the valet, these two guys were standing around doing nothing. No hello, no acknowledgment, no offer to help, nothing whatsoever. If I pull in to the valet stand, it should be a given I’m there to valet my car. After checking in, I went back to my vehicle and they were still standing there watching me doing nothing, not a word. I am very disappointed in this terrible service. I could easily have chosen to valet but I chose to self park. Manager: Please talk to these guys, they are the face of the hotel as the first people you run into and should do better than this. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

No Covid protocol

Jul 12th, 2020

After spending a week in Park City, my husband and I thought we would spend the weekend in Salt Lake City. When we arrived at the hotel, we were amazed to see them holding a large meeting. About 90% of the attendees did not wear facemasks. There would be around 30 in the lobby at a time, so hard to socially distance. They also did not honor the policy of one family group in the elevator at a time. At least four times I had to ask people not to get in the elevator with us because they were not wearing facemasks. I said something to the hotel, but they just responded that it was too bad the group was not complying with the state’s executive order. After one night, we changed our flight to fly home early. Luckily the hotel did not charge us for the second night. If a property can’t comply with regulations, how can anyone feel safe staying there during these times? Won’t go back TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Solid downtown hotel near convention center

Jul 9th, 2020

A solid option for a hotel in central SLC near the von convention center, shopping and shops. Masks were required and the front desk had clear plastic shields. The lounge and restaurant were not open due to Covid. The room was quiet, clean and had the standard Marriott amenities. Parking was free due to Covid. Overall a solid option for SLC. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Great stay!

Jun 2nd, 2020

I recently came back from a 4 day trip to Salt Lake City to get out of town during this coronavirus business since I was looking to get out of Chicago for a change of scenery. Upon arrival I am informed that the hotel had upgraded me to a high floor, with a balcony at no extra charge. I am assuming this was made possible due to the lack of guests at the hotel given the current state of the travel industry. The room was spacious, and newly renovated, with a king bed and it overlooked the Capitol building, mountain, some local banks and the temple. The staff was super friendly, and i mainly spoke to Isabelle at the front desk with any questions. They never forget to greet you with a "Hello" when you enter the hotel. Might i mention that the location is very ideal. I found it to be very convenient to all of the hiking trails that I hit including Ensign Peak and City Creek Canyon. I can't comment on the dining options at the hotel as they were all closed, but they do have a Starbucks and a small market with basic necessities. Would definitely stay here again whenever i visit SLC again in the future! TRIPADVISOR.COM USER 

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