San Clemente Palace Kempinski Venice

Isola di San Clemente, 1 | Venice, VE 30124  [SEE MAP]Venice, VE  [SEE ADDRESS]
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Courtesy of San Clemente Palace Kempinski Venice

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at the San Clemente Palace Kempinski Venice

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Guest Reviews

TripAdvisor Traveler Rating 5

Great Hotel

Nov 22nd, 2019

Fantastic facilities and staff. I have enjoyed every single minute spent in San Clemente island. Great F&B and staff is very helpful. I tip my hat to the GM as well as to the concierge. I can only recommend this fantastic property. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

The worst service in Italy

Nov 16th, 2019

We expected 5 star everything, but got 1 star service. The accomodations are outdated and need renovations. The ambience is nice because they have a large sprawling property that overlooks Venice across the water. But the staff are not friendly, not trained well in service, and it shows. The water taxis take forever even when they call them for a specific time, so their shuttle seems better, although it is not that frequent either. Definitely do NOT go here. A waste of your money and you will be angry at their horrific, arrogant, rude service. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Bad service if you find a good deal online.

Nov 15th, 2019

We stayed here in August 2018. We got a great deal online and it was obvious this impacted our service throughout our stay. We were put in a room that was at the far end of the upper floor which was quite a walk away from anything including the elevators. The door to our room was at the top of the service stairs which had a loud door at the bottom of it. We were woken up every morning at 5am with loud banging as the door was open and shut. After mentioning this to the front desk, instead of them moving our room, they closed the fire doors that led to our hallways which didn't help at all. Instead we spent our much needed vacation being woken up every 5 minutes from 5am and on. The staff hardly seemed to care at all. The one thing they said they'd do would do is comp our drinks but when we went to pay our bill at the end of our stay they had covered a coffee and nothing else. There was a nice guy at the counter who finally intervened and suggested the "lady in red" (customer service representative who was quite unhelpful) comp all of our drinks from our day at the pool. While this was a nice touch, it was too little too late. The final leg of our trip was tainted by this horrible service. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

stunning beautiful

Nov 15th, 2019

The Hotel is the perfect place to go for a weekend in Venice. The experience will be among the best you might expect and will only desire to come back soon. Let yourself getting lost in the lesser Venice calle and Kempinski will welcome you back like a paradise TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing escape from the hustle and bustle

Nov 14th, 2019

The San Clemente is an amazing location- an enormous private island, just 10 minutes from San Marco by boat. Really peaceful and quiet but so close to all the action! The hotel building is extraordinary, a converted monastery complete with chapel it has been beautifully restored. What struck us particularly was the service- nothing was too much trouble and the attention to detail was excellent. The concierge service is incredible- the wonderful Michael knew everything we needed to know and guided us with restaurant bookings etc to suit us and our two children. Highly recommended. TRIPADVISOR.COM USER 

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