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at the San Clemente Palace Kempinski Venice
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Apr 22nd, 2020
Highly recommended! A paradise in Venice within minutes to San Mark’s square with their beautiful wooden boats. The gardens are spectacular, rooms are good size and nice. The spa could be better.. Their Aquarello restaurant was the best dinner we had in Venice. TRIPADVISOR.COM USER
Feb 11th, 2020
We were there with a Tauck tour . It was lovely. Niciest part was transportation to and from the airport. It’s on a private island very accessible by private boat available all the time from st Marc square. One of the nicest, most comfortable places to stay in Venice TRIPADVISOR.COM USER
Nov 22nd, 2019
Fantastic facilities and staff. I have enjoyed every single minute spent in San Clemente island. Great F&B and staff is very helpful. I tip my hat to the GM as well as to the concierge. I can only recommend this fantastic property. TRIPADVISOR.COM USER
The worst service in Italy
Nov 16th, 2019
We expected 5 star everything, but got 1 star service. The accomodations are outdated and need renovations. The ambience is nice because they have a large sprawling property that overlooks Venice across the water. But the staff are not friendly, not trained well in service, and it shows. The water taxis take forever even when they call them for a specific time, so their shuttle seems better, although it is not that frequent either. Definitely do NOT go here. A waste of your money and you will be angry at their horrific, arrogant, rude service. TRIPADVISOR.COM USER
Bad service if you find a good deal online.
Nov 15th, 2019
We stayed here in August 2018. We got a great deal online and it was obvious this impacted our service throughout our stay. We were put in a room that was at the far end of the upper floor which was quite a walk away from anything including the elevators. The door to our room was at the top of the service stairs which had a loud door at the bottom of it. We were woken up every morning at 5am with loud banging as the door was open and shut. After mentioning this to the front desk, instead of them moving our room, they closed the fire doors that led to our hallways which didn't help at all. Instead we spent our much needed vacation being woken up every 5 minutes from 5am and on. The staff hardly seemed to care at all. The one thing they said they'd do would do is comp our drinks but when we went to pay our bill at the end of our stay they had covered a coffee and nothing else. There was a nice guy at the counter who finally intervened and suggested the "lady in red" (customer service representative who was quite unhelpful) comp all of our drinks from our day at the pool. While this was a nice touch, it was too little too late. The final leg of our trip was tainted by this horrible service. TRIPADVISOR.COM USER
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