San Francisco Marriott Marquis

780 Mission Street | San Francisco, CA 94103  [SEE MAP]San Francisco, CA  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 5

Great Stay

Nov 10th, 2020

5-star service, 5-star rooms, and 5-star bar. With its precise location close to restaurants, shopping areas, and the pier, I would highly recommend to any business travelers and convention center area visitors in Downtown San Francisco. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Spectacular Hotel

Oct 19th, 2020

This hotel is centrally located in a busy part of town. There are plenty of places to eat and you are not far from the water (walking distance). As with any large city, you must be careful when venturing out at night. The foyer is very open and there is plenty of desk check in locations. The hotel is very "virus conscious" and they have taken appropriate measures to ensure safety. The rooms are very spacious and clean. The doors are electronically controlled and the locks are secure. There isn't much of a city view, but if you ask the desk staff, they may be able to get you an upper floor. I have never seen a "Sound Conditioner" in a hotel room before. I usually us my phone app, but the one here is nice and it worked! The air conditioner controls are easy to operate and they held the room temperature well. The TV has plenty of channels and the remote was wrapped in plastic for your safety. The counter space in the bathroom is large and the shower is nice and the water temperature controls are accurate (not too hot or cold after being initially set). The bed was very comfortable and seemed new. There is a small eatery downstairs that will serve a variety of foods both hot and cold in addition to snacks. There are plenty of places to eat around the hotel. Overall, I think you'll like this hotel and the location. The staff is very friendly and they are more than willing to recommending any place you may want to see. I'd highly recommend this hotel to all of my friends! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Missed Opportunity

Oct 13th, 2020

OK. We’re in the of a pandemic. I get it. This would be a great opportunity for Marriott to show they really are a first class hotel. Instead, everything is shut down with minimal /zero compensation for very loyal members like me ( I.e. Titanium Elite). What should they do? How about impress me with more than 750 points? They had a great chance to impress a loyal customer and totally dropped the ball. Really hoping the response to this post is more than a canned, “We’re sorry your most recent stay didn’t meet your expectations blah, blah, blah...” TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Just ok...

Oct 11th, 2020

The corner room on high floor was great. There is so much space for family (2 queen bed room). Outside of the excellent housekeeping, the service was laughable. Few things: 1. We got here with a bunch of luggage and no help anywhere to be found. The front desk was staffed very lightly (1 person ?!?), so there was wait to check in. 2. Only certain floors were open and long lines for elevators made for risky rides up to floors. It appeared that only certain elevators were turned on, which I found irresponsible. 3. I’m lifetime platinum and typically get breakfast credits when concierge lounge is closed. This was case last week in Portland, so I know it. This hotel offered me 750 points a day, which is nothing considering how much Marriott has devalued their points. In addition, most of the services are closed including view floor (needs to be clearly disclosed on web site). Look, I get it...these are strange times. However, this hotel should stay closed for while longer vs half a$ing it. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Marriott has ZERO customer service these days - AWFUL EXPERIENCE

Sep 30th, 2020

I stayed at this property last week, and used one of my Suite upgrades - based on the information and pictures on the website. There was NO mention of the fact that all restaurants were closed, no room service available, and no concierge level for guests with award status. After spending a huge part of 2019 staying in Marriotts, I "achieved" Titanium level; and have never been treated so badly by ANY hotel even with no "status." We requested some extra lotion and shampoos (since there were none) and never received anything. Seriously couldn't even get a plastic cup to drink from the tap in our "fancy room." When I called Marriott to request that my Suite upgrade be refunded; I was actually charged an EXTRA suite night - which has not been rectified to date! Absolutely appalled at the situation. Understand completely about Covid affect and did not ask for anything unreasonable. We stayed at a Hilton property days before and received excellent service - from a Hampton Inn, which was far superior to this hotel! TRIPADVISOR.COM USER 

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