San Jose Marriott

301 South Market Street | San Jose, CA 95113  [SEE MAP]San Jose, CA  [SEE ADDRESS]
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Courtesy of San Jose Marriott

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at the San Jose Marriott

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Guest Reviews

TripAdvisor Traveler Rating 4

Organized amongst chaos

Feb 16th, 2020

My daughter and I came for a volleyball tournament. When we pulled up to check in yesterday, we were one of many families coming in at the same time. Cars were lined up just trying to get in. As chaotic of a scene it was, the staff was on it. We got our car tagged for valet quit quickly. The check in was pretty painless. The one mark they missed was they should have had someone at the online check in kiosk. Our digital key did not work and this would have been helpful. Other than this small issue, the.staff did an excellent job with the craziness. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Ok...

Feb 12th, 2020

Stayed for a conference. Location is super conveniently located next to the convention center. There are internal accesses on first and second floors. Checkin was quick but asked for credit card before saying room was paid for and didn’t report they did not have my Bonvoy number. Room was large and worked well but AC was set to 60F!! Room was on the tram side of the hotel and the early morning teams woke me up. I was on the 7th floor. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Not up to Marriott standards

Feb 5th, 2020

I stayed at this property in order to attend a professional meeting. Granted, the lobby area was undergoing renovation but that did not affect my overall rating of the property. On the bright side, the front-desk staff were friendly, accomodating, and helpful. The houskeeping staff were excellent. The regular internet connection was actually a bit better than expected. I was assigned a room with a king bed, as requested. Despite the lighting over the bathroom mirror not working (which was repaired the next day), the room seemed clean, quiet, and comfortable. That is, until I laid down on the bed! It was as if I fell into a hammock. I generally don't have issues with hotel mattresses, especially at major chains. This was not about having unusual requirements. The 4" high mattress was beyond the pale. One of the front-desk staff visited the room with me and confirmed that the mattress should not have been in use. After 1-2 days of "arrangements," errors, and miscommunications, the king mattress was replaced by swapping mine with one from another room. Beside the fact that another guest was to be subjected to a mattress that should not have been in use, the replacement was little better. Five to six visits to the front-desk later over another day or so, and a queen mattress was placed in my room. It was quite comfortable. Just about everything in the hotel was over-priced, from the rooms right down to a bag of chips. I expect the prices of food and amenities to be inflated in a dowtown convention area but, again, this seemed out of line compared to the competition. Overall, based on my experience, I cannot give the property even an "average" rating. Conversations with other meeting attendees indicated that, generally, no one found the property particularly appealing. So far as I can tell, you can do better. Try the Westin just across the street. I suspect management will comment here with an apology and some explanation. My question would be, "Where were you when I needed you?" TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

great location

Feb 4th, 2020

Stayed a few nights while attending a conference at the convention center. the hotel is just a few steps away. Hotel is updated, modern and aware of customer needs. The staff pulled TVs into areas so everyone could enjoy the superbowl. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Volleyball Tournament Stay

Jan 26th, 2020

Although it was super busy with volleyball and a furry convention the staff was super friendly. We got in our room about an hour before actual check in which was amazing because we were super tired from volleyball since 7 am. The room was clean and had a cute view of the street below. The furries has a party on the 4th floor and we were on the 5th and I didn’t hear ANYTHING! That’s a blessing I can’t express enough. The elevators were crowded but worked well. No complains from us. We loved our stay and plan to stay again next month for the next tournament. TRIPADVISOR.COM USER 

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