San Juan Beach Hotel

1045 Ashford Avenue | San Juan 00907  [SEE MAP]San Juan  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Most beautiful hotel

Apr 20th, 2020

My mom and I stayed here overnight after our cruise. It was absolutely beautiful. The hotel is stunning, I’m obsessed with how it’s decorated, beds our so comfortable, the Oceanview rooms are stunning. It’s all about the ocean. Convenient to the cruise port and Old San Juan! Service was amazing and love that they have a DJ by the pool on the weekends. We had breakfast at the hotel’s restaurant overlooking the ocean. It was stunning and a great way to end the vacation before heading back to the states! Can’t wait to return December 2020 TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Exquisite Service

Apr 10th, 2020

We had an ocean room and it was beautiful. Not overly spacious, but large enough. It was well decorated with modern sensibilities. Pool area was on the ocean and very nice. The only draw back was that there was not enough seating. The staff was attentive and the food very good. I would have given 5 stars but for the pool seating issues. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

I Love Serafina Beach Hotel!

Mar 18th, 2020

Everything about the hotel was absolutely splendid! The ocean view room view was stunning. The beds were very comfortable. The restaurant was delicious. Loved having breakfast there in front of the ocean. The staff were warm, friendly and attended to every need. Excellent customer service. It's a perfect location. I'm so happy I chose this hotel over all the others and I look forward to coming back TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing event for us! Made only better by the wonderful staff at Serafina

Mar 17th, 2020

We chose Serafina as the location of our wedding ceremony and dinner for it gorgeous location, breath taking views, and the ambiance & design of the hotel. We felt that this would be the highlight of our experience to have our wedding at such a great location. The real jewel was not the scenic views, but the people that work and make Serafina such a beautiful place. For such a stressful and complicated event, it could not have been any easier or come together more seamlessly. The professionalism and level of service delivered were beyond our expectation. It made our day so very special, enjoyable, and very easy. A special thank you to Tony for all his information, assistance, and personal character. But honestly, the team effort and great coordination was fantastic. Thank you to all of the Serafina family for making an amazing event so polished and smooth. I cannot wait to return, time and time again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Mostly great

Mar 14th, 2020

Beautiful resort, friendly staff, and a hotel that attempts to be as "green" possible. However, this lead to a just a few issues that were significant. We could not get the thermostat to be the temperature we wanted it to be. It remained a cold 67 Fahrenheit, no matter what number we put it on. We asked maintenance twice to come and look at it. In the end we got an explanation that because it is calibrated to adjust when people leave the room for energy efficient purposes, the staff told us it was very hard to control. So we put up with a very cold room. Also, again to save energy there are very few lights in the room---which was fine. I am all for conserving energy. But where the lights were placed was problematic. The only place to read at night was sitting in a chair by the window. No possible way to read or do things in bed. This could easily be remedied not by adding more lights but by re-positioning the ones that are there. But don't let these things deter you. This was still a great place to stay. TRIPADVISOR.COM USER 

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