San Juan Water Beach Club Hotel

2 Tartak St | Carolina 00979  [SEE MAP]Carolina  [SEE ADDRESS]
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Courtesy of San Juan Water Beach Club Hotel

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at the San Juan Water Beach Club Hotel

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Guest Reviews

TripAdvisor Traveler Rating 2

One of the Worst Check-In Experiences Ever

Jul 6th, 2020

My colleagues and I were excited to get to the hotel and explore the area. We were immediately met with rude staff more concerned with making sure we used hand sanitizer than ensuring we could get checked in. The hotel should’ve expected my team. Everything they did reflected not. The hotel staff had us wait 15-20 minutes without even acknowledging us. They helped people behind us, beside us - pretty much everyone but us. This entire time NOBODY was staffing the front desk! Are you kidding me?!? After extreme frustration from being ignored, a few members of my team and I said, “excuse me, what is the hold up?” A few minutes later, they finally checked us in. During that process, staff member Damarys was cold and rude. The hotel staff did very little to express they appreciated the business my company continually gives them. All being said, this hotel staff needs a HUGE lesson in basic customer service. Their check in experience took our excitement to being ticked off. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best massage ever!

Jun 27th, 2020

Excellent and professional treatment. Total relaxation!!!! Claudia is exceptional! The atmosphere of the super cozy room and the view of the sea while you receive the massage complements to have a super experience. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Pretty nice

Jun 25th, 2020

The hotel was fine and comfortable but certain things didn’t exactly work out like planned. The parking included in our reservation was not available upon check-in. Neither was the beach chair services and the restaurant was scheduled to close at 11pm and even though we confirmed that we were to dine there, upon arrival at 7:30PM the staff told us that the kitchen was closed. We ordered takeout from a local restaurant that night. The room is nice, and the hotel ambience was comfortable. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Message

Jun 22nd, 2020

Claudia was fantastic and I highly recommend her. It is absolutely worth booking a session with her at the beginning of your trip to get you in the right relaxed mindset for the island. Furthermore, Claudia took her time with all of my problem areas. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing Rooftop Restaurant

Apr 8th, 2020

My family and I ate dinner at the rooftop restaurant one night and we were so impressed with the food and service that we came back the next night! We were not staying in the hotel, but it was a short walk down the beach from the resort we were staying in. Our server, Kiara, was so kind, cheerful and welcoming to us!! TRIPADVISOR.COM USER 

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