San Juan Water Beach Club Hotel

2 Tartak St | Carolina 00979  [SEE MAP]Carolina  [SEE ADDRESS]
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Courtesy of San Juan Water Beach Club Hotel

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Guest Reviews

TripAdvisor Traveler Rating 5

Massages

Jun 16th, 2019

The zen massage from San Juan water beach and hotel was amazing my first massage and Claudia was magnificent from start to finish I recommend this place when you come into town . I feel brand new relaxed and refreshed Claudia was the best TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Zen Day

Jun 8th, 2019

Claudia was friendly and she provided excellent service. She massaged almost every little part of my body even my pinky toes. The price was worth it and I would definitely recommend her and use her services again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Lourdes smile

Jun 6th, 2019

We went on a girls trip (my mother, sister and I) and had a great time. The location is perfect for relaxing at the beach and the service was good. There are good restaurant options near by and it was easy to catch a cab or uber anywhere we wanted to go. We had the sweetest and most helpful cleaning lady named Lourde. She went above and beyond to take care of us. She was attentive and greeted us each day with a smile. She was pure joy and her smile would definitely bring us back for another trip. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Make sure you take everything with you when you check out!!!

May 26th, 2019

I wasn’t going to write a review although I didn’t enjoy my stay but after I accidentally left my $300 gold solo beats 3 behind that they “couldn’t find” and never called me back about I decided to write a review, but I’ll write an entire review. I’ll start with the late check in which is 4pm fortunately they do offer baggage storage. When I finally checked in no one offered to take my bag to my room, the elevator is extremely tiny and I had to wait for the second round of people to finish going up until it was my turn because not only is the elevator super small but it is also very slow. When I arrived to room it was OK. There was a guest card with information from the previous guest. I took my shoes off but the floor seemed kind of dirty so I put them back on everything seemed sort of old and look like it just had been painted over I would just say a lot of smoke and mirrors. The bathroom was super basic and the showerhead didn’t have good water pressure. I was on the eighth floor (room 806 I believe)so at night I could hear all the music from the rooftop so it was kind of disturbing. One of the days that I made it out in enough time for them to clean up my room they only changed the large towels and left me with no hand towels or washcloths. Keep in mind this is supposed to be a four-star hotel and I’m pretty easy to please but all these little inconveniences can be annoying. I came for a solo trip for my birthday just to get away so on the morning of my birthday I wanted room service there was no menu in the room which I found kind of odd being that you can’t really guess what’s on the menu. When I called downstairs I was told that they didn’t offer room service for breakfast just lunch and dinner. As someone who travels often breakfast is the main meal that people want room service for because that’s the one that you don’t really want to get up for that made absolutely no sense to me and I did not want to get up in the morning just to go downstairs to get breakfast once again this is supposed to be a four-star hotel. So upon checking out I had one large suitcase and a backpack no one helped me carry my large suitcase down the stairs to my Uber I opened up the door on my own and carried it down the stairs myself I found this to be odd and rude with people just standing around watching me at this point I was considering writing a review but I’m not big on taking time out of my day to write reviews. When I made it to the airport I realized that I didn’t have my beats earphones with me so I thought that perhaps I packed them in my large suitcase that I had already been in my checked baggage and once I got home the first thing I did was check my checked baggage and it was not there either so I knew that I had left it in my room on the chair and I immediately called the hotel but it was 1 o’clock in the morning there. I spoke to someone at the front desk and he said that he would let the people on the dayshift know I received a call from someone on dayshift the next day and she said that she would check with the person who cleaned the room and give me a call back that was about 2 1/2 weeks ago and I haven’t heard from them since I am sure that I left my headphones there and I am also sure that someone is enjoying them that cleaned the room and it really bothers me that I have not received a phone call back and my item has not been returned. This hotel was recommended to me by American Express and I am not sure why they recommended this hotel to me I am also not sure why this hotel has such high reviews maybe it’s because of the beach location but it definitely should not get as many stars as it does I have literally stayed at hotels across the world and this is by far one of the worst! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Relax with Zen Day Massage in Puerto Rico

May 25th, 2019

This was our first visit to Puerto Rico for my friend’s wedding and a long overdue vacation for my husband and I. After a weekend of celebrating with friends, we decided to book a couples massage with Claudia and Eduardo of Zen Day Massage. I’ve never experienced a massage before so I was really excited! Claudia made my first massage such a relaxing, peaceful, and comfortable experience and to have it with my husband was even more special! You get the Zen atmosphere with an amazing ocean view. Both Claudia and Eduardo are experts at what they do! We highly recommend! TRIPADVISOR.COM USER