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at the Sanctuary Hotel New York
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Best Hotel ever!
Sep 19th, 2020
I was here för a conference with Three colleagues in Dec. 2018 and they were very nice when we had a bad experience with intoxication. I will definitely live here again if I'm in NY! Very nice rooms that were renovated apartments were supernice. TRIPADVISOR.COM USER
Jul 1st, 2020
I truly enjoyed my two week stay. I was displaced due to Covid and the staff was very friendly and welcoming. The rooms were a little small for my liking however I loved the ambiance of the hotel. I would however recommend changing the curtains in the room as they were old and tacky. I enjoyed the complimentary breakfast and coffee every morning and the staff always helped me out to my vehicle. I would definitely stay here again. TRIPADVISOR.COM USER
Apr 2nd, 2020
Fantastic location, great ambience, very helpful and polite staff, pretty decent breakfast. Room was lovely and well equipped. Rooftop bar drinks uninspiring but ok venue for a novelty drink. All in all we had a brilliant stay - cheers! TRIPADVISOR.COM USER
The Best Hotel I have stayed in , in New York ever
Mar 25th, 2020
If you are looking for a hotel look no further , you will not be disappointed. All staff - to name a few Andrew (concierge) Jame and Liam (front desk) were extremely knowledgeable, helpful and very kind . Breakfast was a buffet style , it was clean the rooms are great and the bed so comfortable ! I can’t rate this hotel high enough , it was so nice in every conceivable way . The doormen were also on hand to help and a stones throw from Times Square . TRIPADVISOR.COM USER
Do NOT park in their garage!
Mar 16th, 2020
We had a nice stay here! This hotel is located close to Times Square and we found it easily accessible. Pros: They offer guest free passes to NYSC about two blocks down - we found that to be a nice perk! The guest rooms were clean and the bed was pretty comfortable. We liked the decor and the complimentary breakfast was great! Cons: They told us to park at the 38W 46th street garage for a discounted rate of $40 -which is pretty good for NYC. We were leaving in the morning for JFK so when I checked in at this garage I asked how long it would take to get my car the next morning and I was told "2 minutes." Okay then. When we went there the next morning (keep in mind we have a flight leaving shortly) there was no one in line. There were FOUR employees there however. I walk up to the booth and the guy there just ignores me for a good three minutes while he is stapling papers and on the computer. Again, no one in line. When he finally graces me with acknowledging my presence, I told him I was picking up my car and we have a flight. From this point it took the TWENTY TWO minutes to retrieve my car. Four employees, no line and over twenty minutes to get one car. A couple arrived after me and got their car within five minutes. I have no idea what could have taken them this long but I asked for a manager and was given the brush off and told that the employees "don't usually work this location" so they didn't know where my car was. When they finally brought my car out, there was no apology, no explanation, nothing. While I understand this is not the fault of the hotel, they partner with this garage and we had to rush to JFK which caused a lot of stress to our morning and just made our flight. This is really inexcusable. If you are to stay at this hotel - park elsewhere. We were also woken at FOUR AM by guests in the next room SCREAMING fighting. IDK who thinks that is acceptable but if it lasted a few minutes longer I was going to have to call the front desk to ask them to come up. I kept hearing thud noises and was worried that someone was getting hurt. Not a great way to start the day as I couldn't get back to sleep but I suppose that is not the fault of the hotel TRIPADVISOR.COM USER
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