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The best thing was we were in Jamaica
Nov 6th, 2019
It definitely wasn't the Sandals resorts we are used too. The rooms were old, dirty and quite honest, suitable for guests. We were thankful to be in Jamaica and we'll be happy to go back to a signature Sandals property. TRIPADVISOR.COM USER
We Cannot Believe How Bad this Was
Sep 10th, 2019
I normally don't leave reviews, but my husband and I are so shocked at how bad this hotel was, considering everyone had raved about Sandals' quality. Not only was the hotel and service extremely poor, when we provided our feedback to Sandals after our vacation, they didn't validate any of the issues, and offered us a limited 2 free days that must be used within one calendar year. The reason I am leaving this review now, is because I have just learned that Sandals has closed this disgraceful property down. We traveled with friends of ours in December 2018. Our friends have been traveling to Sandals resorts throughout the Caribbean twice a year for several years now, and until the Sandals Inn, had never had a bad experience. They saw some good deals for the Sandals Inn and tempted us to come with them and give Sandals a try. Needless to say, our friends were embarrassed by what they had gotten us into. They said they never would have dreamed Sandals to have such a dilapidated property, and one lacking in not only basic amenities, but also quality service. TRIPADVISOR.COM USER
Amazing amazing amazing
Aug 12th, 2019
Getting picked up in a bmw starts the trip off right! We are sandals select members and chose to stay here because we were told the inn was going to be closed down and we wanted to visit before it changed. Also it was super affordable and fast vacation from Maine! We were greeted well and during our stay the staff was so attentive! The staff work very hard to please everyone and they all were many hats pitching in and helping whenever and where ever it’s needed. We did the stay and play as we’ve stayed at the Montego Bay before (one of our fav places) it was a hop skip and a jump from our place. The shuttle service between all resorts is like clock work and they are never late. If you want to head to the beach early, contact the best taxi driver ever named Andy, he legit is the man! The food and room service was amazing as well at the inn. The security guards were so friendly- I love Jamaica and I love sandals - I hope the inn stays and is refurbished as I believe it’s a classic gem. I was not happy with the maid service, since most days our room wasn’t even ready until after 3pm. This would be my only improvement opportunity for the property. I do want to give some shout outs: Donovan Cassandra (she is a legend there like an amazing angel) O’Brien Patrick Then I can never forgot my absolute fav people in Montego Bay - Odene and “Queen” Rasheena from soon come back - I love them! My husband did some diving per usual and the entire crew is always so helpful and he enjoys the time he has on the boat with them! Our next trip will be in April 2020 For ten days at the Halcyon where we will RECEIVE OUR FREE WEEK from being sandals select members! If you have never been to a sandals GO- You won’t be sorry! TRIPADVISOR.COM USER
So sad it’s closing. Best Sandals by far.
Jul 21st, 2019
We’ve been twice and were hoping to continue visiting for many years to come. Anyone that has written a negative review clearly did not research the resort prior to visiting. It’s well-known to be a quaint resort that makes up for the amenities with the best staff a resort could have. The manager, staff, and especially bartenders (Lamar, Floyd, and Romario) were incredible and it was really like a second home. There’s a reason this Sandals had the highest repeat visitor percentage of all the resorts. I truly hope the negative reviews did not at all contribute to its closing, as that is on the individuals themselves, not the resort. That being said- would like to thank the staff again for two wonderful vacations. TRIPADVISOR.COM USER
Jul 19th, 2019
Family friendly very respectful very very accommodating had a great visit will definitely be back next year next stop 2020 sandals Montego Bay and a very heart warming thank you to the staff and management TRIPADVISOR.COM USER
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