Sandals Ochi

Main Street P.O. Box 771 | Ocho Rios  [SEE MAP]Ocho Rios  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

NO MORE SANDALS FOR ME!

Jul 21st, 2019

Sandals (Unique Vacations) Resorts is the WORST company ever! I have used them many times in the past but never again! I really took a screwing on this last one! My Sister and I went two weeks ago...we booked an ocean front room, just to have them stick us in the back, next to the utility room, with a partial view of the pool and dumpster. When talking to the concierge about it, they told us they would "look into it and get back to us." When hours passed and we heard nothing, we went back to the concierge and were told they would speak to the manager and let us know "very soon". After two more hours passed and we heard nothing, we went back yet again! We were told the manager had left for the day (how convenient) but to come back tomorrow. So typical of Sandals, they try to break you down, hoping you will just give in. We did, in fact, go back the following day and were finally given the room we were supposed to have from the beginning. It was dusty as could be, but we were just happy to have been moved. Most all the workers, as well as the concierge, kept referring to us as a couple. When we told them we were siblings, they continually told us that it was "ok, they accepted us and our choice." Funny enough, they never had dinner reservations available at any of the restaurants we wanted to dine at and we had to wait longer on drinks when we would approach any bar (beach service was never offered to us). I've never had to wait when going to Sandals Resorts with my husband. The worse was how the concierge didn't tell us of a flight change and we missed our flight back home. Sandals Resorts told us we would have to pay for a flight back home the following day, as well as pay for another night stay out of pocket. Their mistake, yet we had to pay! Never again, Sandals Resorts! People, please spend your money elsewhere. Oh yeah, Sandy in Customer Service in Miami, thanks for telling us you wouldn't leave us hanging while we were stranded at he airport! Telling us you would speak to your supervisor and call us "right back." And that you "would not go home without clearing this up." We stood at the airport literally for hours, outside, waiting on her phone call. When I finally called back, they had closed for the day. Yeah, we are still waiting on that phone call. Sandals is a horrible company, there are many other resort options, please utilize them. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Beautiful Resort

Jul 21st, 2019

The staff are the friendliest I have ever experienced at any resort. The rooms are well air conditioned and kept clean. The restaurants were great and all had beautiful views. This resort is gorgeous! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Awesome Resort Experience!

Jul 21st, 2019

The Sandals Ochi Beach Resort has been the best all inclusive resort that I've been to in a long time. The entertainment, staff and atmosphere were all so great and exceeded my expectations. Before my husband and I left we booked a week for next year! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Ochi Jamaican is the place to be!!!

Jul 20th, 2019

We go to Sandals Ochi every year. We go for the people we have met over the last 3 yrs. Jason and Vivian are always our butlers not bc we need them but bc they are part of our family. They treat us like family as well, they go above and beyond. If you are looking for the sweetest bartender ever stop by the polo lounge and see shantal, she will make you laugh while making you feel like you are at home. The best place to eat is at Kelly's, the chef makes a killer snapper. While you wait for a table everyone at Kelly's will stop you as see how you are doing or if you need anything. Make sure you request Wayne for your waiter he is awesome, don't forget to stop in at the bar and see Marland he makes yummy drinks while putting a smile on your face. Also Roger who is now a butler is a big teddy bear and if you are not sure about butlers request Jason n Vivian or Reynold n Roger you will not regret it. While we were sad that Nakoy is in Negril we did have the pleasure to meet Sydney and as much as I tried to find a reason not to like him I could not. He is a funny down to the Earth guy and wow can he sing...You think Shaggy is hiding but it's Sydney. The hillside pool with the playmakers we keep you active helps to from gaining a few lbs too. So if you are looking to fall in love with someone wonderful people Ochi is the place to go. We do miss Shelly and TT at Ochi though but can't wait to go back in April to hang out with our Jamaican famiky. Ps Desiree in house keeping is amazing. We have been lucky enough to have had her for 2 yrs and hopefully for a 3rd time around. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

I love you, Jamaica!

Jul 20th, 2019

What a wonderful trip! Sandals provided great hospitality, great food, and good entertainment. There was always something to do. I would have loved to given it an excellent, but we were not told or guided on how to find out about the resort upon our arrival. We felt our way around and figured it all out by day 2. I would have loved to have been told about the orientation upon check in to receive a tour of the resort. Also, the rooms were not as updated as I imagined. Our air conditioner leaked even after maintenance came right up to fix it. Other than that, everyone and everything was amazing! We will be returning. Special shout out to Mr. Jamaica on the Catamaran Cruise. He was so kind and helpful! Audrina, who was our waitress for the candlelight dinner, was such a delightful and attentive waitress. Maji, the yoga instructor, was phenomenal. The class was great! TRIPADVISOR.COM USER 

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