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at the Sandals Regency La Toc
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Elevated Butler Experience
Jan 25th, 2021
We went to La Toc for our honeymoon in January 2021. We stayed in RP1 room, 2nd-floor Butlers Elite. Our butlers, Laban, Tarra, and Gilbert were awesome. Laban is so funny and personable, he greeted us and brought us to our room, took care of all our reservations for the week, setting us up with our photoshoot, spa day, and meals. Gilbert was very good, he knew exactly when to bring us our next drink on the beach, and always had our tastes down pat so each drink was more delicious than the last! He was very on it and sometimes felt like a mind reader. Tarra was amazing, she had us for the night shift mostly and always had a bubble bath drawn for us when we returned - my absolute favorite! They always had treats waiting for us whenever we came back to the room and secured us the special drink requests we made! These 5 stars are all deserved by this team!! The resort itself is awesome - if you are looking for a beach vacation but with a different landscape and topography, La Toc is the place! Beautiful beach but surrounded by bluffs and nice hillsides that make for a pretty location. There is a reason Sandals is known for their honeymoon destinations - they do it right! Sandals did a great job making it feel clean and safe, without us really having to think too hard - hand sanitizer at every entrance and lower capacity to keep the resort spread out. Every staff member had their mask on properly the entire time. The view was incredible and our room was very clean, which traveling during a pandemic made us feel better. Our trip was only made better by some key staff members who made us feel special, Theresa at Soy for bringing us the best drinks and keeping the endless sushi happening. Wayan at Soy also for being the most gracious host. Richard at Soy for making delicious sushi and ensuring we loved every bite. Priscilla at Neptunes and Pavillion for going above and beyond in her efforts! Note, the resort is very walkable but definitely sprawling, so if you have trouble walking up hills, take advantage of the van shuttles that run from one end to another. TRIPADVISOR.COM USER
LOVE St. Lucia Sandals
Jan 24th, 2021
We have been here 2 and its life changing. The resort is a city in itself and provides all you need for a relaxing, fun and romantic vacation. The food, entertainment and the views are great. Already planning our next trip back =) TRIPADVISOR.COM USER
Jan 24th, 2021
I have traveled a lot and never written a review so this goes a long way. I have never experienced such a amazing service than I have at Sandals La Toc - St. Lucia. The staff and most importantly the Butler service is what made our experience. I highly recommend the butler service - Gilbert, Laban, Tara were AMAZING. Always had a positive attitude, professional and went above and beyond for my husband and I. Before we could even ask for something they were there - always one step ahead of us. 10/10 Employees and we will definitely be back because of them. TRIPADVISOR.COM USER
Jan 23rd, 2021
My husband and I decided to visit our first ever Sandals resort for our honeymoon and it certainly didn't disappoint! We were at Regency from November 1st, 2020 to November 7th, 2020. This is a super lengthy review but I tried to cover EVERYTHING. First thing I will start off with is COVID protocol...this may be irrelevant in the future so skip ahead if so. We traveled during COVID, St. Lucia as a whole requires a negative COVID test prior to arrival. Once you get there you have to go through a health screen which was honestly AWFUL. We had to wait for nearly two hours just to get through this AT THE AIRPORT. I really wish Sandals would had warned us or let us a know a fast past was available for purchase. Now I have heard some days are better than others as far as getting through this process faster. While at the resort, mask are not required unless you are in a enclosed air conditioned place. Before getting to the resort...be prepared for a long drive. It is about a hour and a half to two hours to get to the resort from the airport. Our room was the 'Honeymoon Hideaway One Bedroom Butler Suite with Private Pool', while the room was exceptional my husband and I sadly did not find the private pool to be worth it. It was incredibly cold! We are unsure if this is just from the month we went in or if this is a common occurrence as the pool is constantly shaded. Something else I will note about the room is that the bed was pretty uncomfortable but we made due because of how tired we were at the end of each day. We spoke with other couples and the uncomfortable beds seemed to be a norm regardless of what room level you had. The overall resort experience was immaculate! Regency La Toc is simply stunning! It is quite a hilly location so be prepared for a little bit of a work out if you do not have a butler to escort you around or you just opt to walk to some places as my husband and I did. I wish I could give a detailed review of the ocean but my husband and I opted for the pools most days and the time we did decided to go to the ocean we had to get out because the red flag was drawn. During our time on the beach we were confronted by two gentlemen attempting to sell us drugs. If you tell them no or ignore them, luckily they will go away. All of the pools we swam in were well maintained, they all were a tad bit cold but again we believe this is because of the time of year we traveled to St. Lucia. If you opt for a butler level room (which I would highly suggest), you certainly will not be disappointed! We had three butlers that rotated shifts during our stay. They were Skylar, Roger, and Johnil. All of them were absolutely fabulous! I have to say Skylar and Roger were probably our favorites, while Johnil was a great butler and performed his job well..he sadly seemed to 'lack' the personality that Skylar and Roger did. Which is 100% okay!!! It didn't ruin our trip, we just noticed that. Roger is an absolutely hilarious man and we loved him dearly! He would even answer the phone as 'Super Roger' sometimes. He surprised us multiple times by the pool with pizzas as 'snacks' and brought us anything we needed. Skylar was an absolute pleasure and was super welcoming on our first night! She always held wonderful conversations with us. While you are there the butlers handle absolutely everything for you! Your reservations, excursions, luggage and all. Our dinner reservations were secured before we even go to the resort and they were even able to make last minute adjustments for us! They also planned our days for us! Well..kind of? Haha, most days my husband and I just wanted to lounge by the pool. So they had chairs reserved for us and picked us up when we called. They usually took us to breakfast beforehand then took us to our pool and provided a cooler. OH! Roger also gave us a tour of the resort our first morning there and got us drinks from the bar to enjoy along the way. Moving on to the food we received at Regency, all of the food was absolutely delicious! I have no complaints as far as the quality of food goes. I will disclose however, that I did get an episode of what I believe was food poisoning. I do have a sensitive stomach so I could have just ate something I shouldn't have. I let the resort know and sadly not much was done about it. I was evaluated by a nurse and that was about it...somewhat wish they would have taken it a bit more seriously than what it was perceived as but oh well. I'm alive and was well after about 12 hours. Out of all of the restaurants our absolute favorite was Soy, but...my husband and I are huge sushi fanatics. We tried all of the restaurants except for the pub and had pleasant experiences at all. Something I will say, if you are not a fan of cats (which I personally love cats) you may find yourself annoyed with how many there are at the resort. There are quite a few and they hang out around some of the rooms as well as the open restaurants. If your room includes room service, the food received from that is great! Any day we didn't feel like going out for lunch or breakfast we ordered room service...I even had a bad habit of ordering daily snacks. The room service is also 24 hours so if you happen to get a case of the drunken munchies...they are there to help. My husband and I decided to have a candlelight dinner on the beach and the experience of that was absolutely perfect. The weather was great, the ambiance was romantic and relaxing. Each table is assigned their own server so you get superb service. Our menu options were extremely high class. I personally got the filet and lobster tail while my husband opted for the scallops. Something quite 'cute' that occurred during our dinner was two dogs came strolling down the beach and paid us a distanced visit (they didn't come up to our table, they just relaxed on the beach by us). We later learned that these two pups have a nightly routine of doing this as their owners live near the resort and let them out. As mentioned earlier, there are quite a few cats at the resort and one of us paid us a visit as well. We went on two excursions during our trip (we were going to do a third but I was experiencing food poisoning at the time and it was a free promotion we had gotten during booking). The first one was the Soufriere Adventure Day Cruise, we were taken on a catamaran around the island of St. Lucia to Soufriere where we got off the catamaran and loaded up into vans before being taken to the botanical gardens. The tour guide warned us not to talk or taking anything from the locals waiting for us to get off. Most of them were children trying to give away items they had made. Once we got to the botanical gardens we were led around on a tour before making it to the waterfall. After the tour was completed we loaded back onto the vans and was then taken to the volcano on St. Lucia, you had to option to go take a mud bath or to go on a tour of the volcano. My husband and I opted for the tour of the volcano, it was really enjoyable and informative. After that we again loaded back onto the vans and headed back to the catamaran where lunch was served to us. There was a variety of traditional St. Lucian foods to try. I also forgot to mention breakfast was served to us that morning. On the way back, we did stop to go snorkeling over a reef! That was a stunning experience and given how salty the water is, it was effortless to stay afloat. Once that had ended we headed back. I could honestly have gone into a lot more details over this but for your sake I won't. Our other excursion was the Deep Sea fishing, I'll keep this review short because I feel as though it should be self explanatory haha. This excursion was very enjoyable and we were even lucky enough to catch a fish! We were grouped with one other couple for the trip whereas the other boat had three total I think? That boat did not catch a fish. We learned that more often than not boats do not make catches, but at the resort they will of course tell you lots is caught. TRIPADVISOR.COM USER
Jan 22nd, 2021
Dreamy Honeymoon My husband and I spent seven days at Sandals La Toc for our honeymoon. We stayed in the Sunset Bluff Butler Suite with a private pool overlooking the beach and resort. The views of the Caribbean Sea were absolutely breathtaking! We spent a lot of time on our patio, especially while enjoying room service for breakfast or lunch, just to soak up all the stunning scenery. We only wish we could have spent more time in our private pool, but unfortunately the pool is not heated, and the water was so cold it felt like stepping into an ice bath. The suite itself was plenty spacious and comfortable, but the bathroom left some to be desired. We expected more for this room level, but the bathroom was no more extravagant than your average Hampton or Holiday Inn. The shower curtain was ripped and didn’t even have a liner, so water leaked all over the bathroom floor after our first shower. We mentioned it to Guest Services, and they replaced it with a new shower curtain right away. Also to our shock (literally!), my husband and I both were electrocuted on separate occasions when attempting to turn on the lighted makeup mirror. We told our butler, and he set out to resolve it right away. By the time we returned to our room after dinner, a new mirror had been installed so we could get ready without fear of being shocked. In the meantime, Ravin, Director of Guest Services, met with us to discuss the issue and sent us to the onsite nurse to ensure our safety and wellbeing. While their concern seemed genuine at first, we quickly realized it was under the guise of making sure Sandals wouldn’t be held liable for any injuries. Luckily we didn’t have any, but we still had to sign a two-page waiver stating we refused further medical attention and would not pursue any future potential legal action. We had three butlers — Gem, Donavan and Don — who took exceptional care of us throughout the week. Donavan and Don were very polite, professional and friendly; however, it was Gem who really stole the show. Gem is genuinely a joy to be around. She’s extremely personable, easily recalling the smallest of details we’d shared about our life at home. She also intuitively picked up on our likes and dislikes, thus anticipating anything we could ever want and catering to our every need. With Gem, we were rarely without a cocktail in hand or a surprise treat awaiting us in our room. She downright spoiled us. We wish we could have had her the entire week. Sandals takes its COVID precautions very seriously, and we felt extremely safe during our stay. The staff wears masks at all times, and strongly enforces hand washing/sanitizing and wearing masks in enclosed spaces. Pool/beach chairs and dining tables/chairs are thoroughly wiped down and sanitized between each patron. At the restaurants, either the tables are spaced six feet apart, or the hostess seats every other table to allow plenty of room between patrons. The resort was seemingly only operating at half capacity, so we found it very easy to social distance from others. The beach was lovely – beautiful clear turquoise water, no seaweed and soft sand with few shells/rocks. The water was fairly rough, though, with big crashing waves and high surf. During our stay, four out of seven days were red flags, meaning you couldn’t swim in the ocean. Living in the landlocked Midwest, we were grateful for yellow flag days and still took advantage of swimming despite the rough waters. We never had an issue getting beach chairs and an umbrella, especially as our butlers could reserve us one the night before. We spent red flag days at the main pool, which was really cold compared to the warm ocean. As mentioned with our private pool, I’m surprised Sandals doesn’t heat their pools, especially during the cooler months. We rarely had trouble securing pool chairs, regardless of the time of day. The food and drinks were a high point for us. Our in-room bar was generously replenished each day so we were always fully stocked with wine, Piton beers, bottled water and mixers, and we even were surprised with a bottle of champagne on a couple of different occasions. We also enjoyed plenty of yummy cocktails — our favorites being the Hummingbird, Miami Vice and Painkiller — on the beach or by the pool each day, and were always served with a smile. Sandals La Toc has nine different restaurants onsite, and we had the pleasure of dining at each throughout our stay. Some of our highlights from each included: Room Service – We got room service a few different times for breakfast, lunch or a happy hour snack. The mac and cheese was our absolute favorite! Cricketeers – We ate here for dinner our first night, as we were told we arrived too late to make a reservation at one of the other restaurants. Typical pub fare that satisfied these hungry, weary travelers. The Pavillion – Typical resort-style buffet with a variety of offerings. We had breakfast here twice and enjoyed the cooked-to-order eggs and omelets. Neptunes – We ate here for dinner once and lunch a few times, and much preferred it for lunch. The jerk chicken is to die for – probably our favorite thing we ate all week. The quesadilla and fish sandwich also were very good. For dinner, the calamari was a knockout. Armandos – Living in St. Louis, home to the Italian neighborhood The Hill, it takes a lot to impress us with Italian food. That being said, dinner was just OK. Not terrible, but nothing to write home about. We liked it much better for breakfast. Get the banana French toast. Bella Napoli – Great Neapolitan style pizza! We had this for lunch several days and it was fantastic every time. Kimonos – Probably our least favorite meal of the week. Food was good (typical Hibachi grill meal with fried rice, chicken, steak, shrimp and fish), but dinner felt rushed. The entire meal was cooked and served to us in 30 minutes, so we were disappointed in the lack of a “show.” Soy – Amazing sushi! The rolls are half size, so you can sample more than you would in a typical sushi restaurant. We tried almost the entire menu, and everything was fresh and delicious. La Toc – Traditional French cuisine in an upscale setting. The French onion soup, escargot and braised lamb shank were delicious. The Pitons – Hands down our favorite meal overall! We enjoyed the St. Lucian Accra, Dasheen Croquettes and Island Peppered Shrimp for our appetizer course, and Surf & Turf (with lobster tail) as our main course. Save room for dessert – the Soufriere Chocolate Cake is divine! Overall, the staff, service, accommodations and food/beverages were very good. We’d go back in a heartbeat — especially if Gem were our butler! TRIPADVISOR.COM USER
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