Santa Fe Suites

3007 S Saint Francis Dr | Santa Fe, NM 87505-6964  [SEE MAP]Santa Fe, NM  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Santa fe sweeet!

Mar 14th, 2020

Lovely home away from home like hotel with fridge dinette microwave fining table, and nice continental brkfst. Quiet and clean and homey. Cable, comfy bed, couch , very nice size room, great location. Thank you for a beautiful stay, i hope to stay again!!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Early check-in

Mar 13th, 2020

They were very nice to let me check-in early since I had just had day surgery at Christus St. Vincent Hospital. I come down from Taos for medical procedures and early check-in is a necessity. This time my nurse called from the recovery room and arranged it. The non-smoking room I got last time was a little nicer, but I was ok with the smoking room that was the only thing available at the time on this visit. Great pastries in the morning! I was very happy with the accommodations. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Blatantly verbally abusive...like a belligerent drunk.

Mar 4th, 2020

Incompetent. Supremely unprofessional, almost like they have been practicing. Hospitality? No. Try out right hostility when we were audacious enough to still be loading out at 11:30am. A greasy looking male who never introduced himself stood in the open doorway as my son was running back and forth taking our luggage to the car and yelled at us to get out...which we were obviously actively doing. Who wants to stay somewhere they get yelled at by a stranger? No provocation. He didn't even have to knock because the door was open when he walked up. He asked if we were leaving, (clearly we were) and my son confirmed, even mildly apologetic since check-out is 11am. I am a seasoned lifelong traveler for work - 9 months out of the year, for 15 years and this is the worst experience I have ever had and the only one I felt compelled to take the time to write a review. I am considering it a public service. This place is to be avoided. Not worth the savings and not even significantly less than other excellent options. My recommendations: Doubletree, Courtyard, Sage Inn, or if you really want the kitchenette - the Homewood Suites often offers a similar rate. If you find yourself staying here anyway, I recommend doing all of the following to limit your regret: Check-in and checkout early. Bring your own hotspot. Bring your own towels and bedding and cookware. (The kitchenette was not stocked. Not even paper towels.) Do not need or ask for anything and definitely do not lock yourself out of your room. Avoid the staff entirely - except housekeeping. Tip and be kind to housekeeping...they have to deal with the fallout from all the furious guests and put up with these ignorant and dismissive employers every single day. We can just never go back. In addition to all that, I originally tried to write this review on my phone on the Santa Fe Suites website, but the app was dysfunctional too and i could not see what i was typing because the field would not scroll and was under my keyboard. I wrote it in an email and cut and pasted it in, then pasted it here for good measure, then sent it as an email to the address on the site. This is my second time submitting this review. The word trip advisor made me edit out, without specifying, so i had to read the whole thing through and guess at the problem, isn't even a profane word (it is, in fact, the legitimate name of an animal - just ask David Attenborough) and can be said on primetime television and in church (and for that matter, you can post any profanity you want on TWITTER which can be accessed by any child without even so much as a disclaimer), so i recommend erring on the side of caution so you don't have to do it twice, adding insult to injury. Thanks for making it extra difficult. This is why the majority of us do not bother to write reviews. Arbitrary censorship is not very American of you. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Larry's places to stay at

Feb 3rd, 2020

I made resevations here around December & I call to stay here so I told the person if I can't make it I don't want to prepay on it and I don't won't to be charge. So I just got my credit card payment & I saw that someone at this place charge the whole amont of my credit & we haven't stay there yet. i was so upset. I call them Monday Morning & it ring 10 times nobody answer the phone. I call again ring 10 times still no answer, try the third time ring 10 times still no answer. So I am really upset about this place so don't stay at this place. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Truly Incompetent and Uncaring

Feb 1st, 2020

We showed up at around 8:30 on the night of January 31st to check in, we were part of a group. The hotel check in person was unhelpful in pretty much every way. When the reservation wasn't in my name, she made no effort to help locate the reservation. When we finally guessed the right name on the reservation, she then told us we had a single bed room (there were 5 of us). We walked out in disgust and went to another hotel in the area. We later found out there were 2 rooms for us reserved. The stunning level of uncaring and incompetence the front desk attendant showed here cements it for me, we will never consider staying at this property. TRIPADVISOR.COM USER 

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