Secrets St. James Montego Bay

Lot 59A Freeport | Montego Bay  [SEE MAP]Montego Bay  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 4

Fun in the Sun!

Jan 21st, 2020

Best butlers ever, Super Butlers Andrea and Darwin made our trip the best ever. They had us covered at every turn, room, reservations, dinner, excursions, the pool, the beech, no stone left upturned. Just a great trip. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Not what it used to be

Jan 21st, 2020

Let me start this review by saying that we are UVC members and have stayed at numerous Dreams, Secrets and Zoetry in Mexico and the Dominican Republic. This was also our 4th trip to Secret St. James, as well as the location we joined the UVC in 2015. Our first trip to SSJ was in 2014. We returned in 2015 and 2016 as we loved the resort and Jamaica. During our last trip Breathless was under construction (as well as some construction to SSJ.) We knew that there would be some bumps along the road once Breathless opened so we decided to travel in 2017 and 2018 to other resorts under the UVC banner. When it was time to plan our 2019 vacation we decided to return to our “home” at SSJ and we did so for a week in October 2019. The resort is still beautiful and the people who work there are wonderful however, the overall atmosphere of the resort has changed so much that we will not be returning. When we first started going there it was a place where you could find quite spots to relax and read, ie the preferred pool on the St. James side. We would spend hours there everyday and relax. The preferred side was truly only for the preferred guests and the loud party atmosphere was located at the main pool and everyone was happy that way. This time it was not like that. There were very drunk people at the preferred pool. People were literally in the pool smoking or vaping. Even though there were designated smoking areas throughout the resort very few people followed the rules and it didn’t seem like the workers wanted to say or enforce the policy. There was the smell of marijuana all over the place. People also brought their own portable speakers and were blasting music. It was like this pretty much the entire week we were there. I understand that some people want a party atmosphere while they are on vacation. I also understand that some people do not. This review is only to inform those who are like my husband and I and want a quiet place to reconnect and relax that this resort may not be what they are looking for. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

They need to work on their staff and food

Jan 20th, 2020

Didn’t get into the room until almost 2 hrs after checkin reported the problem was to a manager would get a hold of me took me 3 days of complaining to get them to get back to me the staff didn’t greet us this time when we were out no one asked can I help you find what you are looking for or even just say hi the food was okay this time room service sucked food took forever and was cold TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Montego Bay Review

Jan 19th, 2020

Room was outstanding. Matthew was great. He remembered our names the entire week and really made us feel at home. Billy Love was great as well. All the staff was professional and I would recommend this get a way to any couple wanting to travel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Romantic getaway

Jan 19th, 2020

The resort was beautiful. The staff was incredibly friendly and helpful with any and all of our needs. We were so spoiled we spent the hole time on the resort. It has lots of wonderful restaurants, entertainment and shopping. TRIPADVISOR.COM USER 

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