Secrets Wild Orchid Montego Bay

Lot 59A Freeport | Montego Bay  [SEE MAP]Montego Bay  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

World class five star

Feb 17th, 2020

My wife and I stayed at our first all inclusive and it was world class. Saw some negative reviews and we had no issues. Left canada with minus 32 and are returning to minus 40. That's cold in either temperature. The room were spacious. Bathroom with great shower and deep tub. Breakfast buffet and lunch buffet was top drawer. Italian and Jamaican food menus were great. Mexican was a pleasant surprise too. The shore line and water were both clean and we find not want to get out of the ocean. Do not worry be happy is an under statement. Staff was great. Wife and I had the couple's massage and we were not disappointed. Both departure and arrival was quick and effecient. The cleaning staff were also effecient and pleasant. No secret where we will come again. Took us 10 hours to fly here and it was worth it. One issue. Great tub. No bath salts and unable to source in stores. Small package would be nice TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Above Average BUT Keep Reading

Feb 17th, 2020

This is not my first experience with Secrets or AM Resorts...To put Wild Orchid in perspective, this hotel pales in comparison to Secrets Maroma Beach Riviera Cancun but a step-up from Secrets Vallarta Bay Puerto Vallarta. You will certainly enjoy the R&R (and remember to be very grateful for just being able to take this kind of vacation) but there are better options in Montego Bay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Loved this place!

Feb 17th, 2020

Top notch resort. Beautiful grounds and beach! Many options for food. The service was among the best I've experienced at an all inclusive resort. Many options for activities at this resort. Loved having the standup paddle boards available! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

The good, the bad and the not so good at Secrets wild orchid preferred

Feb 17th, 2020

First of all, the best part of the entire trip was service, especially our Butlers Kenton and Jerome. They are both kind,caring and capable of making your visit the best possible experience. For example, we like quiet and they reserved beach chairs every day at the quietest, most picturesque point on the property. Another time we were unable to get reservations at the hibachi grill restaurant and they pulled major strings to make this happen. They promptly answered the cell phone preferred guest are given and usually came to see us immediately even if we were happy with a phone conversation. I cannot praise them enough. Another stellar employee is the bellman Matthew who greeted us every day and cheered up my phlegmatic husband. Bringing him a smile with his upbeat conversation was much appreciated. The restaurants are all a solid B--perhaps the French restaurant quality Bplus/A minus was the best in our estimation and the hibachi show was entertaining. Jerk chicken stand is very good however one must stand in line and then bring the messy food to a picnic table or back to beach chair....The only exception to the overall decent food is the buffet which is big on quantity but just ok in quality: fruit, salad, etc was unappetizing (even in comparison with the very casual restaurants that we escaped to in Negril by hiring a private driver. By the way, a trip to 7 mile beach in Negril was the highlight for us, walking and swimming on that glorious stretch of sand, even though we stayed in Negril twice before. Naturally we revisited the overhyped Rick's cafe and had a delicious fruit salad and rum punch while watching the intrepid high diver and the not so fearless tourists jump off the cliff into the deep water. Last time we went to Rick's by boat and I'd recommend the catamaran view rather than milling about in the crowd, waiting for a seat. In summary, excellent butlers and service overall, food and weak drinks were fair to good. We paid a premium and had a very nice room, (but poor layout with beach swim out suites facing pool or loud entertainment at night). TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Secrets Wild Orchid group event

Feb 16th, 2020

This resort was a pleasure to work with for my group of 165 guests. Staff were attentive, responsive, pleasant and joy to work with! The resort was clean, comfortable and up-to-date. Any issues (mainly dead batteries) were attended to immediately. Nightly entertainment was good and in a central location (especially for those at Wild Orchid--a bit of a walk for those staying in St James or Breathless). The only complaints I heard from my group was that the pool water was colder than they would have liked and the water was too deep at the swim up bar. Personally, I had no complaints. Would highly recommend this resort for individual or group travel. TRIPADVISOR.COM USER 

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