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at the Secrets Wild Orchid Montego Bay
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Just what I needed
Sep 23rd, 2020
my partner and I just left Secrets Wild Orchid. I have not even reached the Airport yet but I am sooooo sad to be leaving. This trip was everything. From arrival to departure every interaction with the staff was just amazeballs. I am in the health sector and I can tell you their cleanliness level is really great. The food was just OK and dinner service could b a bit faster but the room, checkin pool, beach, activities are GREAT!! The pool staff Starfire, Mr Impressv made every day spent at the pool fun and relaxing at the same time. Delrose & Mario were great to talk with at the parties at the outdoor theater. They arragned a birthday surprize that totally blew me away. I was treated like a VIP!! I would turn around and go back right now!! Secrets made a believer out of me. TRIPADVISOR.COM USER
Great Vacation in the days of COVID!
Sep 22nd, 2020
This trip to Jamaica was a well needed vacation for both my husband and I. We usually travel out of the country several times a year and this was the first trip this year. Secrets did not disappoint on our long weekend getaway. The staff did everything they can to ensure we had an amazing time. I am an RN and I was impressed with Jamaica’s safety protocols both at the airport and Secrets. We were screened at the airport and it took less than 45 minutes to get through and on the way to the hotel. We just booked our own private transfer to the hotel for $30. On arrival to the hotel they sprayed down our luggage, did temp checks and the front desk area was sanitized after every guest. I don’t remember the checkin agents name but she was great and the process went smoothly. Our room was simply amazing with ocean and mountain views. Anything you needed could be ordered through the tablet and was delivered promptly to the room. The service was exceptional. It was a short stay so we ate at the buffet, oceana and blue mountain which is the Jamaican restaurant. The food was very good at all. Oceana has a nice view for lunch and the entertainment crew really makes sure guests have a great time. Mr impressive and starfire were amazing. The bartenders Alvin and Shedesha (I hope I got her name right 🤔) were on point. They kept our glasses full and remembered our drinks each day. Entertainment each night had a beautiful backdrop and they put on a great show. We had a nice relaxing vacation at secrets with lots of fun mixed in. We loved that there were always plenty of pool and beach chairs available which is one plus when traveling right now. When traveling in 2020 you just have to expect that nothing is normal and everyone is doing the best they can. The rules are put in place by each countries government and the hotel staff are pretty much just following their direction. If you come in understanding this you will have an amazing time!! We were happy to just get away in the crazy year of 2020. TRIPADVISOR.COM USER
Left no stone unturned!
Sep 22nd, 2020
From the moment of arrival, the staff at Secrets Wild Orchid was committed to exceeding our expectations! Special thanks to Fernando Garcia for all of his assistance. Our room was absolutely spectacular! Starfire and Mr. Impressive provided fun from sunrise to sunset while ALWAYS adhering to Covid protocols. Jason, Monique, Tanesha and Robert also went above and beyond to make our stay enjoyable! We look forward to going back "home" soon! TRIPADVISOR.COM USER
Sep 22nd, 2020
Mr Imprsv and Starfire were great entertainment! They made every day so much fun, and always made sure to go above and beyond to make sure we enjoyed our stay as much as possible! Nico was also a great bartender who went above and beyond to make sure we always had fresh drinks! Great place, great stay! Would highly recommended TRIPADVISOR.COM USER
Sep 20th, 2020
Mr. Imprsv and Star Fire were awesome! They kept us entertained during our eight days at the Wild Orchid. They came to find us to ensure we knew the fun events they had planned around the resort. They knew we wouldn't want to miss all the fun! TRIPADVISOR.COM USER
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