Serenity at Coconut Bay

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Guest Reviews

TripAdvisor Traveler Rating 5

The perfect vacation place!

Jul 13th, 2019

Everyone from the locals to the entire staff were extremely polite and super accommodating! Our bartenders (ALL OF THEM) were so amazing especially KAY she’s so charismatic and super talented with the drinks 😋 Also Jonathan the coconut man is amazing, he comes to check on you every now and then to make sure you’re OK and don’t need another coconut ha! Truly amazing guy and full of energy, the wait staff at the restaurant are all very pleasant and professional. They’re always making sure you’re good, room service was great and so were all the amenities. Our butlers from the young lady to the 2 guys we had ( ant remember the names sorry:( We’re truly exceptional. All the food is 5 stars! Everything we had on the menu was delicious and you have to try their blended juices! I would recommend anyone to visit and stay as long as possible. Thanks for an amazing honeymoon vacation! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Jeff and Mattie’s Honeymoon 2019

Jul 11th, 2019

At the very start of our honeymoon, we were greeted with such class and hospitality. They extended absolutely every curtesy for us, and pulled out all the stops. Delicious food, privacy when needed, cleaning service was outstanding. Special shout outs, to our favorite bartenders Lee and Tessa, at Serenity. They were so outspoken and gave us some goooood dranks. Especially Lee’s WHITE GUMMY BEAR SHOT!! Jesse, at the sand bar, in Coconut Bay was a riot!! The heroes of our trip though, without a doubt, were our butlers!! Angus greeted us to the property, and was very funny and so welcoming. He took good care of us and was very timely. Alden took extremely good care of us throughout our trip arranging our breakfast (always on time), as well as our dinner reservations. He always asked how our honeymoon was going and how breakfast was, dinner was. Gregg was the man for the few days we had him, he helped us find stuff to do on the beach, arranged our buggy excursion, dinner reservations, arranged taxis. On our last night, all of the butlers made us a romantic bubble bath, and a thank you card from them. We were so thankful to have such a great group of bulters. We also did the island buggy tour which was an absolute blast, we got breathtaking views of the island. All lead by our number tour guide Ray!!! All of these people did so much to make our honeymoon, the time of our lives!! Mattie and I are grateful for all of your hospitality!!! If they take as good a care of you as they did us, make sure you let let know and give them a nice tip 👍🏻 We will be back!!! 5 stars!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

The Ultimate Birthday and Wedding Anniversary Destination

Jul 10th, 2019

My husband and I just returned from a back to back Birthday and 5th Wedding Anniversary celebration in St. Lucia’s SERENITY at Coconut Bay. It was first-rate! The service was impeccable from the instant the Airport Concierge greeted us, tagged our luggage and whisked us to a waiting luxury car. The Caribbean vibe just set in as right hand drive car was driven on the left lane when suddenly we were already in the Resort lined with Coconut trees. We were in Paradise in less than 5 minutes. Don, the Manager welcomed us and as our plane arrived prior to the 3 pm check-in time he ensured that we were roomed-in right away. For savvy New Yorkers where a New York minute matters, Don was awesome! Arshan was also on hand (one of the 3 butlers assigned for our stay) handed us Perrier with lime and cold peppermint-scented towels. He wowed us as he explained everything what Serenity has to offer during the in suite check-in at our premium plunge pool butler suite. This is the 2nd category of 3 luxury suites where a bottle of Duc de Valmer champagne was waiting on a bucket with fresh hibiscus. We were given a cellphone to call the butlers direct to make certain that we are attended to 24/7. Albeit we were self contained, they were always at hand. Des was fantastic. She surprised us with a bubble bath bedecked with island flowers with the number 5 in the center and a II Concerto Rose Brut NV San Simone. She brought us food by the plunge pool. She also had another Champagne with some Piton beers and sodas ready by the time we got to our beach cabana on another day. Butler service is tops in this hotel as she brought the food and we had private dining by the beach in our cabana. Yannick got us a taxi real quick when we requested for a vehicle to bring us to Sunday Mass in a Catholic Church. The butlers were just extraordinary! The Great house where we had most of our meals (indoors and outdoors) is a luxurious hangout vibe. The tone of the Restaurant is formal yet the Food attendants have their special warmth. They were genuine as they beamed with pride in what they were doing that dining made us more relaxed to enjoy and savor our food and wine a little longer. I was pretty wowed by Jacqui, too who brought me a lighted birthday cake and led a team of women who sang an upbeat birthday song and another funny song. On our Anniversary dinner at Silk Restaurant (one of Coconut Bay’s 8 signature restaurants) where we were also privileged to dine we were bowled over by Gania (a very lively waiter/bartender) who also led a team of men and women who brought us a Happy Anniversary cake and sang Shania Twain’s You’re Still the One. We were seated in the middle of the restaurant with a white tablecloth adorned with silver and red confettis while the rest of the tables' tablecloths were red. Indeed, it was so lovely and memorable as the guests who were dining greeted us Happy Anniversary a well. Back at Serenity's pool bar, Donna, Kay and the ladies at the Restaurant always wear their pretty smiles whether it was so early in the morning or it was past midnight. We were also charmed by the house attendants Karla, Rosalie and Vania whom we have never seen but didn’t fail to surprise us with beautifully made dolls and animals from towels during turn down services and inspired us with love notes. Everyone at Serenity was marvelous. The Manager Don has his heart on his sleeves. He has nothing but the best for the Guests. What set this resort apart among other resorts (great food, top shelf liquors, access to almost just anything) is the passion that comes so natural for the staff, their innate personality traits that exude when they communicate their level of service -- it is not the tangibles but the intangible that leaves a memory --- that is beyond amazing. We brought back our Serenity wrist band key cards as we cherish the wonderful memories we made especially on our 5th Wedding Anniversary (and my birthday, too) in this ultra luxurious resort. We have been island hopping in the Caribbean but will definitely come back to Saint Lucia @ Serenity at Coconut Bay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Our best trip ever!

Jul 8th, 2019

This was by far the best couples vacation we’ve ever had! First let me say the hotel manager Don was so attentive and friendly. He made sure our stay was perfect. Our butlers Dez , Arshan and Yannic were pretty awesome as well. Arshan made a special arrangement for my birthday. Yannic recommended a tattoo place (Liberation Ink by Lebright) for the both of us and they turned out amazing! Our housekeeper Merryanne was very friendly and made sure our room was nice and clean. The grounds were absolutely beautiful! It was very quiet and serene. I loved that we were able to use the amenities at the Coconut bay, which is the family friendly side that’s only a 3 minute walk away. We did a tour with Tony from Grasshopper tours and it was exhilarating. He is usually on the beach by Coconut Bay. Very reasonable prices too. Best vacation ever for us!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

A honeymoon to remember

Jul 7th, 2019

We stayed at serenity for our honeymoon in june. They resort was excellent nice and quiet and clean. Serenity made it the perfect honeymoon the butler service was excellent and they always made sure you had anything you needed. Serenity has one restraunt the greathouse but the food is top notch especially the jerk chicken and waffles for breakfast. The plunge pool in the room is relaxing but also the lap pool was never too crowded. We had the romance package that came with excellent additions especially the tour. We had danny boy who took us around the island and told us all about St Lucia. He was excellent and had us take fun photos and took us to the lighthouse, the botanical gardens and the mud bath and volcano was so much fun followed by a dip under a waterfall. Coconut bay is right across the st while its not as quiet it did provide fun. They always had events at night including beach partys, bbqs, karoke dancing and always with a dj to keep the party going. The food at coconut bay was good especially for a quick bite the tree house had great jerk chicken and festivals, flip flops was good for pizza, fries, nachos and burgers. If your thinking about going to St.lucia i highly recommend serenity. TRIPADVISOR.COM USER