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Dec 12th, 2020
Claire & her team created a magical miracle for our daughter & son in law's wedding reception. Nothing was too much trouble as Claire stepped up to accommodate us at relatively short notice when Corona virus altered & reduced wedding plans yet again. The private dining room was perfect, the waiting staff were attentive, bubbly & lovely meaning everything went seamlessly & without a hitch. We opted for festive afternoon tea for everyone, it was delicious & perfectly complimented the festive wedding celebration. The honeymoon couple were so happy with their suite for the night in which no expense had been spared with rose petals & flowers followed by a romantic, delicious breakfast in their suite. We cannot praise you highly enough for your kind & caring attitude & the fairy tale you helped come true. Thank you from the bottom of our hearts 💕 TRIPADVISOR.COM USER
Great food, great service, appalling discovery.
Nov 8th, 2020
I will start by saying that I do love it here. Great drinks, great service, great food. However, I was appalled to discover that the waiters do not receive their tips. I am hoping that this review will help the management team wake up and realise that this is unacceptable. To think that I have tipped around £30 before and it has not gone to my lovely waiter and straight into the owners pockets makes my blood boil. I hope that management will use this review not to attack their staff, but to be kinder to them and let them have the tips that they work so hard for. TRIPADVISOR.COM USER
Oct 27th, 2020
A beautiful hotel with amazing rooms. Spotlessly clean. Spacious and extremely comfortable. I must also just add that the staff are amazing and extremely welcoming and accommodating to whatever we needed they get a massive recommendation from us. Well done Seven we will be back soon TRIPADVISOR.COM USER
Service charge goes to management !!
Oct 24th, 2020
Me and husband were regulars here but haven’t been in a while. All I can is the standards have dropped considerably! We came here last Friday on the 16th, we came into the restaurant to see the ‘manager’ sat in front of us with his head on the table - professional! (Not) They were clearly understaffed as all the girls were running around like headless chickens but still couldn’t do enough for us and always had a smile on their face. The main problem was the wait for food, we ended up waiting over 40 mins for our mains and got the mains at 9:50! (Baring in mind we had to be out by 10) dessert would have been nice but we were rushed out by being asked if we wanted a taxi not even half way through our mains!! It seemed to me that the manager was getting the girls to do his dirty work for him whilst he just stood and watched. No compensation or kind gestures. The waitress was really apologetic and to be honest she made our night, we really wanted to tip her but got the appalling news that the service doesn’t actually go to the waitress’ and in fact goes to the managers and hotel who appear to not do anything. WILL NOT BE RETURNING. BEWARE !!! TRIPADVISOR.COM USER
No where near a luxury hotel.
Oct 13th, 2020
Having recently stayed at the hotel. I was surprised to see the lack of social distancing taken place. Hotel room was OK. Nothing great. Would have rather stayed in a travel lodge. Food OK. Again nothing great.Would I stay again. NO. Overall disappointed. TRIPADVISOR.COM USER
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