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Oct 23rd, 2020
My husband, daughter, and myself once again had the pleasure of staying at Seven Stars. We planned this trip for September. Our airline canceled our flight so we rebooked for October. I booked our trip through the hotels website. Ms. Reynoso, could not have been better. She was so patient, responded in a very timely manner and honored our requests. Seven Stars (and Turks and Caicos) is very special. The accommodations are gorgeous, the location is perfect, the food is delicious, the residents are lovely, and the water is the most beautiful I have ever seen. Seven Stars in my opinion is on the best part of Grace Bay. I felt extremely confident with the Covid protocols that are in place . This is my favorite Caribbean place. This really is my happy place Thank you to everyone for a very special week. TRIPADVISOR.COM USER
Continued excellence at Seven Stars
Oct 22nd, 2020
I am currently writing this review from a penthouse suite (more on that in a few sentences) at the tail end of our 9 day stay at this property. It was our 5th visit in 5 years and we obviously enjoy the service,food and every else that comes with staying here. Although all condos here are nicely appointed , we typically book a 1 bedroom ocean view thats 4th floor or higher and are always happy with the cleanliness and condition of the space. On the 3rd or 4th day we noticed 3 things were broken and I thought I would call the front desk and alert them to it, the bedroom black out electric curtain was stuck open, the bedroom ceiling fan switch and jacuzzi jet pump was inoperable. They responded and repaired the first two items within a half an hour. I then received a call from Jamey the property manager and was told the tub pump needed a part that would not be available until after our stay was over and he asked what we would like him to do to make up for the issues? I told him that it wasn't necessary for him to do anything , and that my wife and I chaulked up these items as minor inconveniences and only alerted them so they could make the repairs now, or for the next guests. He told me to expect a call back in a few minutes. Sure enough he called back and offered us the penthouse suite at no additional charge for the duration of our stay. At this point We still didn't feel it was necessary for all the fuss over these things that we surely enough could live without for 4-5 more days but Jamey politely insisted and that we would very much enjoy the upgrade. Without too much detail, he was correct and he had his staff move us into a 2000 soft top floor penthouse which I can confirm Is Very Nice. I am writing all this , not only to Thank Jamey and all the people at Seven Stars, but to educate and school the people who write reviews that expect to gain more complimentary treatment and monetary offsets by continually bi**hing and complaining over every little issue that might pop up during their stay. Please stop, No one wants, or cares about your petty concerns when you act like a grown person in diapers. You don't have your bed turned down, have candy placed on your pillow every night, and have towels and sheets washed everyday at home , so stop pretending that you do, and IF you do, you have other issues. Thanks again to all the staff at Seven Stars, keep up the great work. It is appreciated by all of us grown ups. I am sorry you have to deal with the grown toddlers and hopefully 1 or 2 will change by reading this. But I am not too certain that will change. See you as soon as possible!! TRIPADVISOR.COM USER
An incredible stay
Oct 11th, 2020
Seven stars resort was a dream. The staff was wonderful...so helpful and caring. We have a 1 year old baby and it was so easy to have her there or even leave her with a babysitter. We loved everything TRIPADVISOR.COM USER
Sep 30th, 2020
The staff is very attentive and professional. As a solo visitor, I felt welcomed and comfortable. Although the waves in the beach were harsh and made it difficult to swim in this time of the year, I still had a great time. I enjoed my time at the hotel and explored other parts of the island. Jamy, Huesha, Charlse, and Sprenda were so nice and accomodating. The breakfast was good and will fill you up for the whole day. The taxi driver from Seabreeze, that I used frequently, was punctual and professional. I will definely bring my family next year. TRIPADVISOR.COM USER
Sep 28th, 2020
Seven stars resort is top notch. Every employee at the resort was extremely helpful. I must say the two that really went out of there way were She’love & Jamy. Jamy thanks again for being a life savor! Lisa TRIPADVISOR.COM USER
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