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at the Shelborne South Beach
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May 26th, 2020
When we arrived in the evening there was no one there to help us up the steps with our cases into the foyer so we struggled, being seniors not the best welcome. We waited for ages at reception to be served while the gentleman behind the desk was too busy chatting to a young blonde lady in front of us. When we were eventually shown to our room at the front of the hotel it was very dated and the bathroom tiles not in the best condition quite grubby. On arriving home to the UK we found a charge on our credit card which we had no idea what it was for. On emailing the hotel twice we were told it was a mini bar charge but as we did not use the mini bar we asked what exactly we were supposed to have taken - no reply. We again contacted Shelborne hotel but with no response. How can they just take money without an invoice so now in the hands of our Bank as a dispute. Would definitely not recommend this hotel. TRIPADVISOR.COM USER
Would not stay here again
Mar 18th, 2020
Service was not great, TV did not work and internet was spotty. Additionally, i was placed in a room across from the elevator and could not sleep. I requested another room only to be placed in a similar room on a different floor TRIPADVISOR.COM USER
Mar 18th, 2020
Despite being the middle of a world health crisis, I still decided to go a planned family vacation to Miami for Spring break. The Shelborne provided an amazing experience overall. This is nice and clean hotel in a great location on south beach Collins. The majority of the staff was friendly and helpful, especially beach staff Veral. Who made my daughter and my time at the beach comfortable and fun. The only negatives were a long wait to check in, no answer for room service, and one broken elevator made going and coming to room time consuming. TRIPADVISOR.COM USER
Mar 17th, 2020
Planned a girls trip to Miami and Stayed at the Shelborne for 4 nights. The rooms and the pool was clean. Everyone was nice and helpful. Leo and Anthony provided great service at the beach. They attended to all of our needs. The pool is open from sunrise to sunset with great music. I do wished that the pool opened till later, but overall I had an amazing experience at this hotel. TRIPADVISOR.COM USER
Ibrahim amazing front desk employee
Mar 17th, 2020
I'm writing this review to thank Ibrahim for the amazing friendly service. When we arrived, we discovered the room is not appropriate for us. Ibrahim did some calculations and he changed the room. The room is amazing on the 15th floor with a nice ocean view. I think I'm so lucky to find out the person help like Ibrahim because I had many experiences with the front desk employees. Shelborne hotel should be thankful they have an employee like Ibrahim. Thank you again TRIPADVISOR.COM USER
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