Shephards Beach Resort

619 S Gulfview Blvd | Clearwater Beach, FL 33767-2643  [SEE MAP]Clearwater Beach, FL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Very relaxing.

Jul 30th, 2020

Had a great time staff was very friendly. Would go back. I was recommended by my daughter and she was right.loved every minute of it. We had a room with balcony and the view was the best. The food was outstanding. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Worst management staff Ive ever seen in my life

Jul 23rd, 2020

I travel regularly across the U.S. and stay at many many properties so I understand what quality service is. I've never been treated like this at any establishment I have ever stayed in my life. we were harassed, singled out and never felt welcome or enjoyed our stay. I was called a liar by management (after they gave me the BS line about health codes being broken) when I told them that their wait staff stated as long as we tip them from time to time we can have outside coolers as long as we were discreet about it, even though according to the management staff it is a health code violation to have outside food and beverage. Not because they want to make a dollar I'm sure, that couldn't be the reason. I also sat and watched their wait staff serve under age people alcohol (how did we know they were underage? well because the grandfather of the TEENS they were servicing told us their age while in the pool thinking it was funny, so this is not a guess they were underage, it is facts) and even after we told the staff about this they continued to serve them. NOTHING WAS DONE. It made me so irate I decided to get my phone out and I have several videos and pictures on my phone that I am sharing with the state board of inn keepers as well as the county law enforcement about this showing the proof of the crime being committed knowingly. My family was told no outside coolers or even "Yeti's" or any outside restaurants to-go cup could be seen on property outside our room. If this is a rule well then it is a rule so we followed it after the first day, however I have over 20 pictures of other families with yetis and enjoying outside food and beverages in plain site, one family even pushed 3 tables together and laid out a buffet style lunch they had purchased elsewhere right in front of the restrooms and main bar and nothing was EVER done about it. Since the shotty at best management staff tried to convince my family and I that it was a violation of the health code I am sharing these pictures as well with them. Sometimes they miss things they stated, but if indeed it is a violation, you know who will not miss the outside food and drink?? The health department, and believe me, Yetis and food were everywhere you looked. this place is a complete joke. I was also threatened to have the police called on me for eating a crepe with my family, yes a crepe, outside because I was asked to go to my room to eat and I said no if other people can eat outside then my family can as well. I was then told I was getting "aggressive" by asking questions about the above stated facts in this review. When the low level assistant manager with a clipboard didn't like my questions and that I would dispute charges on my credit card because of lack of receiving quality service at this hotel she threatened the police on me and of course her idle threats did nothing because law enforcement did not show up to arrest the bad crepe eating family. Another horrible manager came outside to question me and tell me the BS about no outside refreshments and their go-to line of health code violation and he is the one that called me a liar when I told him if that is so then why did your wait staff tell me if I tip them they wont say anything about any outside food or beverage so breaking this fictitious law is OK as long as people get paid? interesting to say the least. I will continue to do everything in my power to expose this low level property for what they are. Shephard's Beach resort ownership group, take a look at the multiple reviews on your management team I understand "one-offs" can happen but the repetitive comments on your staff should be eye opening to you and make you question what is going on here and is their some validity to these accusations? something needs to be done hopefully you can rectify this horrific staff you have hired but you wont be getting money from any one I know or anyone that reads this review I am quite sure. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Worst place I have ever stayed

Jul 23rd, 2020

My family and I have heard great things about Clearwater and were excited to visit however within one day we knew we picked the worst hotel in the city. We were treated like criminals by staff and management. We were threatened with law enforcement for eating a crepe...yes I said crepe at a table by the pool. We witnessed underage drinking EVERY day..to the point of throwing up in the pool. Pot smoking at the pool...domestic violence in the parking lot but we were the target..a family of 6. The partying is ok because you are spending money but try to bring a drink or snack in for your children and they will sure confront you....NEVER again. I almost forgot to mention the filthy rooms. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Our go to place for a great vacation

Jul 16th, 2020

From booking, check-in and our entire stay, every staff member worked to make our vacation trouble free and very enjoyable. Jose was always quick to great us every time we entered the lobby and made sure that any issues were addressed in a timely manner. Great Customer Service Jose! Thank you!! This is our 4th year spending vacation time at Shepard's and we will continue to come back again. With the pool, private beach, great food and Makin Wave's all at the Resort, we had everything we needed. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Really Good. Just One issue..

Jul 13th, 2020

My wife and I And daughter and her friends visited here for my daughter's 18th birthday. Everything was great. We got upgraded to a balcony Room overl ooking the pool. We knew that bands were playing and that you would hear them until late at night. That was OK by us because we knew what to expect and we loved the music. What turned out to be an issue was the sliding glass patio doors. The Room above us opened and closed those doors until 3 o'clock in the morning and it sounded like a freight train each time. I'm a light sleeper so that was a problem for me and my wife so next time if I go back I won't get a balcony Room. TRIPADVISOR.COM USER 

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