Sheraton Agoura Hills Hotel

30100 Agoura Rd | Agoura Hills, CA 91301-2004  [SEE MAP]Agoura Hills, CA  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 1

Worst hotel I’ve ever stayed at

Mar 2nd, 2020

This is a horrible hotel, run down and overpriced especially for a Sheraton. Rooms are disgusting and carpet is so old and nasty. Never stay here!!!!! Can’t believe people give it good reviews. The pictures don’t look like the hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Agoura Getaway

Jan 20th, 2020

This Sheraton enjoys a nice location between Agoura and Westlake Village. Located right off the 101 freeway, it's only a short drive to many good restaurants and bars. The nearby IHOP is open 24 hours. Islands is another family-friendly restaurant nearby. For couples I would suggest Nonna's in Westlake or Stonehaus for small plates and wine. The Old Place is a popular weekend spot in Agoura. There is good hiking nearby and the beach is one scenic drive away. Others might prefer a leisurely stroll along the lake in Westlake or browsing for bargain books at the Agoura library Saturday book sale. My room at the Sheraton was comfortable, with thick mattresses, downy pillows and a roomy bathroom. The newly installed LG flatscreen TV was huge compared to my home TV. I appreciated the good lighting for reading and good-sized refrigerator for restaurant leftovers. I didn't use the pool or fitness room but did notice a nice variety of equipment in the fitness room (though a bit crowded). The public areas were fine and there was complimentary coffee at the lobby level, supplementing the in-room Starbucks. Having stayed at many Sheraton hotels I was expecting better maintenance. One of the outdoor steps to the lobby was broken. Some paint/cement was missing from an outdoor wall going toward the conference rooms. Also, there were some holes in my bathroom wall where something once hung but was not replaced. The exterior paint colors seemed out of line for the Sheraton image, but maybe the image is changing? Overall I think the hotel is a good choice for a short stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Classic property with nice updates

Jan 19th, 2020

This was a solid option for us - we wanted to be somewhere between LA and Santa Barbara, two travel points for us. We did have an issue at check in but I'm going to cut the property some slack, partly because I think it stemmed from confusion with Marriott's larger booking system and details about room types, and partly because the rest of the stay was very nice. (They did change our room to fix the issue, which worked great.) The property was a bit older but the lobby was updated and rooms were really nice and clean. All around, I'd definitely consider returning if we're in the area. (However, I will say that almost $20 for a tepid buffet breakfast in house is a bit much - we skipped it and went elsewhere and suggest others do, too.) TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Cobb Salad perfection

Jan 8th, 2020

As a Bonvoy Lifetime Titanium member I have eaten many a Cobb Salad at hotels. None have the choices and match the consistency, quality and freshness that I get at the Sheraton Agoura Hills! Thank You! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Concierge Lounge??? Not So Much

Dec 31st, 2019

Ummmmm, not sure what to say here. First of all, I had a free night to use that I just found out would expire Dec. 31. So I called around and Sheraton was the only hotel with an exec lounge so I booked the room. I live right down the street so I thought I'd check in, have a few drinks in the lounge, get a bite to eat, and head home. I'm a Titanium member so breakfast and lounge access comes with the room. The check-in was good, with the young lady at reception extremely nice and courteous. I went right up to the lounge, which despite being 30 minutes after evening hor devours should start, everything was empty. A quick call to Guest Services said they were running behind. About 45 minutes in to the evening reception, a not too happy guy rolled in some chicken nuggets and veggies. He sure wasn't very happy working there, and it showed. No beer. No wine. Nothing except some Pepsi, root beer, and bottled water. Oh, and chicken nuggets. Did I mention the chicken nuggets!?!??! Wow, I don't think I've been this disappointed in a long time. I decided to drop in to my room, which I'm not using and was pleasantly surprised. The exec level room was quite nice, spacious, and well appointed. So, that was nice. I'm just so bummed by the exec lounge. I definitely would not have used my free room here if I knew the caliber of the lounge. Not worth it whatsoever. TRIPADVISOR.COM USER 

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