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at the Sheraton Atlantic City Convention Center Hotel
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Mar 2nd, 2021
I hate hate this freaking hotel. It is really pretty but they are very sneaky. We just got back from sheraton and everything was fine until we checked our account and noticed almost $400 came out of our account for damages we did not do. We hardly stayed in our room and to be charged for something we did not do is unfair. Honestly if I did break a table I would not have any problem with paying for it. For all I know you guys probably use old pictures to frame us. I am going to post bad reviews on every site you guys are affiliated with. Not to mention my blog as well. TRIPADVISOR.COM USER
Comparable to a Super 8
Dec 4th, 2020
I did a mobile check in when I booked the room, which was at 10am day of arrival. I picked up my room key around 5pm. I left before going to the room to pickup my bags and then returned to find that the linen in my room was soiled and moldy. The light fixture was in disarray and the room was dusty. I went downstairs to explain my findings to the the receptionist and she gave me an attitude and asked why I was just noticing this issue when I had checked in at 10am, as if it matters. When she realized that I had done mobile check in she offered to move me to a new room or have it cleaned. I opted to be moved. When I entered the next room I immediately checked the linen to find mysterious brown stains on the duvet, which I took a photo of and went back downstairs to the receptionist to voice my concerns. She asked to see a picture as if I was lying and never apologized for the inconveniences. It was only when I got upset from being given the run around that she was able to come up with a solution. She then had the supervisor of housekeeping meet me in the room I was initially in to show him my findings. He saw what I was saying and apologized, but made multiple excuses for the poor work. I was finally moved to a third room that was clean yet dingy and it didn’t feel worth my time to continue the charade of moving from room to room. I was tired and completely agitated. Not once did anyone offer to help me with my bags or anything of the sort. I stayed 3 nights and on my last night attempted to call the front desk to ask for something numerous times and the phone registered a busy signal for an hour straight as if taken off the hook. There was no maid service at all for the 3 nights I was there, which was not mentioned to me upon check in. I checked out and was asked how my stay was to which I replied “not great” and the receptionist did not further enquire. Overall, the hotel is dirty both the rooms and common areas. The staff was unfriendly and rude. There was unfortunately no manager available because it was a holiday weekend. I was thoroughly unsatisfied and will be sure to let anyone in need of a hotel know to stay elsewhere. TRIPADVISOR.COM USER
Who loves to Shop!
Oct 1st, 2020
The check in was quick and the staff pleasant. The parking was free which was a plus. The pool was not open at the time of the visit which was disappointing. There was a problem with signing onto the WiFi but the staff was helpful with getting assistance with getting signed in as the password provided was not working. The room was basic but clean and the big plus was the location. The hotel is about a block and a half from all of the outlet stores and the restaurants such as Ruth Chris. If you are not really into the casinos and gambling then this is a good choice and even if you are the casinos and the beach are not far away. It was overall a pleasant stay. TRIPADVISOR.COM USER
Abysmal Hotel, below Bonvoy Standards
Aug 10th, 2020
First off I am a Titanium member and as such I stay in hotels a lot and come to know what to expect from them. This hotel failed miserably at that. First I was greeted by an angry person at the door whom demanded that at 10pm when I arrived that I park my car at the end of their driveway to offload all of my bags and passengers not near the doors. I had two very elderly women and a 4 year old with me. I then had to leave them and my luggage at the end of the long driveway in the dark while I had to go park my car in the garage and walk back since they have no vallet service due to covid. I then had to argue with this same person to get a dolly for all of our bags at the end of the driveway in the dark where the elderly are being made to stand watch over them because I didn't have a room number yet. I finally get one and he gives me 10 minutes to return it to him, are you serious I still had to wait in line to check in. When I did check in my status was not even recognized by the front desk staff. The lobby has potential, its not horrible but a bit dated. I am informed the Club Lounge is open and I have access to it but there is nothing but coffee and snacks. Apparently according to the front desk they have not actually served real food there in over 5 years. Oh and as a Marriott policy they no longer give out bottles of water but they also have the water in the lounge turned off for guests. Finally to the rooms. The apparently upgraded to a "Wellness" room. The room has a loud filter in it and that seems to warrant an upgrade. These rooms are old and dated looking with peeling wallpaper, stained carpets and just an all around dirty appearance. If this was an upgrade I would hate to see what an average room looks like. As for cleaning I wouldn't know. One night they didn't bother to even clean my room. When I called down to complain they sent up a girl whom gave us fresh towels and promptly left. The second day they kind of made our beds and gave fresh towels. There was no other apparent cleaning or refreshing of the room. No refilled coffee or tea, nothing. I doubt they were in there even 5 minutes. We had two rooms and it was the same for both. The hallways and my room also smelled of Marijuana smoke pretty much 24/7 and the hotel is loud from other guests and undesirable people till 4am. The security guy downstairs near the elevator never checks for room keys he just sits there and ignored everyone. This hotel does not meet the Sheraton standard and needs to be closed down and completely remodeled or renamed The Red Roof Inn. Much of the staff needs to be retrained or outright fired. I will not stay here again. Yes this was a Rewards Points stay but it was not worth the couple hundred thousand points I wasted on it at all! TRIPADVISOR.COM USER
Have stayed better AND worse...
Aug 4th, 2020
First time at this hotel and a bit disappointed. It was the least expensive in the immediate area, reasons clearer as the trip continued. Many groups, uncertain if together. A lot of young people seeming more like Spring break in AC. Stairwell littered, parking garage, elevators in hotel smelling of marijuana. Spotted carpet, tile in tub and some raggy towels. Staff was VERY friendly and as helpful within their means/limitations, I'm hoping anyway. A very last resort IF ever again. TRIPADVISOR.COM USER
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