Sheraton Berlin Grand Hotel Esplanade

LÌ_tzowufer 15 | Berlin 10785  [SEE MAP]Berlin  [SEE ADDRESS]
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Courtesy of Sheraton Berlin Grand Hotel Esplanade

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Guest Reviews

TripAdvisor Traveler Rating 5

Great hotel

Feb 18th, 2020

Although the Bonvoy lounge wasn't up to the normal Sheraton standards with limited snacks/drinks, the fact that breakfast was held in the main dining room was a bonus. As far as the rooms go, we got upgraded to a Penthouse suite with an amazing balcony and the staff were wonderful. It can feel slightly out of the way on arrival but as soon as you get your bearings it's really easy to get to and from everything you need. One note- taxis are expensive for the distance you go in Berlin, train etc brilliant TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

NEVER AGAIN!

Feb 13th, 2020

This hotel literally stole my money. And I don’t mean they did it for purpose, but the way they work describes them as irresponsible and their systems as insecure, chaotic, and full of mess. 1. I booked my stay directly with Marriott.com since I am a member of the Marriott Bonvoy Club. I used the combined payment method. 3 nights cost me 78,85 euro + 40000points in total. My booking confirmation is attached. 2. On the day of my arrival (February 9, 2020) the front desk lady tried to withdraw a full amount of staying in euro despite the fact of my 40000 points have been already withdrawn from my account. I started asking questions, after that she double-checked my booking details and made an apology. But it was just a start of the chain of errors, bugs, and mistakes. Since a major part of my stay was paid by the points, she asked me to pay 78 euro for staying + 150 euros deposit for the 3 nights. I did it with my VISA card, the screenshot is attached. 3. On the day of my departure, I came for the check-out procedure. Then there was a chain of very specific episodes. The front desk lady asked me for my bank card (“to not print all those digits”, as she explained). I was absolutely sure that it was for returning my deposit money (150 euros). In fact, she made an attempt to withdraw 165,58 euros. Fortunately, that attempt was failed. I started asking questions. And she told that in accordance with their system I paid “for one night only”. Then I showed their website booking confirmation that the rest 2 nights were paid by points. After that, her position was changed and she told me that there was processed the other VISA card (not mine) with "the different digits". Then I showed the confirmation of withdrawing from my bank account and asked to invite a hotel manager. The manager was invited and he told me the same – in accordance with their information the VISA card which was processed had the other digits. But I have got only one VISA card and it was processed right in front of my eyes when I checked-in. And I provided the manager with all proofs including the bank statement with the hotel name on it. Then I had to leave the hotel since I needed to go to the airport for my flying back. The manager gave his business card and promised to solve the issue. However, I received his reply that the hotel never charged or reserving money on my VISA card (just in case, I own the only VISA card, the rest of my cards are the MasterCards). Please, find his reply attached. As a result, the hotel didn’t return my deposit, it even didn’t admit its error. Though it was the obvious system bug. It received all proofs from me, and they certainly have a video camera in the reception area, they could have checked everything on recordings but they have done nothing. They just keep silent. Well done! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Hotel

Feb 12th, 2020

No question at all. This is Sheraton, a great hotel to stay at Berlin. Exellent service and Breakfast. Helpful and friendly staff. Location is good. Easy walk to KaDeWe for normal people. Highly recommended. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Hotel in Quiet Area

Feb 11th, 2020

This is a nice large hotel in a more quiet area. It is located right next to a bus stop and a 10 minute walk from the U Bahn. We stayed over NYE, and used Suite Night Upgrade to upgrade to a suite. The room was amazing and included a sauna in the bathroom. The bedding was comfortable and room was large with separate sleeping area from living room area. The hotel does have an executive lounge which serves evening appetizers, but breakfast for lounge guests are in the larger breakfast room. Breakfast was excellent though including made to order eggs. There is a nice piano bar off the lobby in case you want a nice drink without venturing out. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Comfortable conference-style hotel good for functions a bit souless

Feb 6th, 2020

Stayed 3 nights in great comfort. Rooms are big and light. Bed large and very comfortable. Coffee machine in the room with capsules. Fresh milk would have been a bonus. Shower/bathroom clean and functional. Breakfasts are excellent with everything available. Staff friendly especially at the front desk -giving advice and making recommendations. TRIPADVISOR.COM USER 

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