Sheraton Boston Hotel

39 Dalton Street Prudential Center | Boston, MA 02199-3901  [SEE MAP]Boston, MA  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Room with a view

Jun 25th, 2020

Great was a good size, nice size TV..very clean and tidy..Staff was brilliant.The view was amazing,room service was second to none.plenty to do eat/drink walk or taxi ride.Beautiful at night time,loads of watering holes and restaurants...Fantastic place...everyone so helpful..Would stay again.. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Every time I visit the City, I stay at the Sheraton.

May 6th, 2020

The staff is always friendly and accommodating; they even remember me year after year. They always find me a great room with a view. The hotel conveniently located near the T, restaurants, shopping, etc... Plenty of places to go jogging, including the Public Gardens and Common. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Be careful when you legitimately cancel a reservation at this hotel

May 2nd, 2020

I have stayed at the Sheraton Boston before and have been very satisfied by the upgrades provided since I am a Titanium level member. However, recently, on Feb 25, I cancelled a reservation I made for a March 1 arrival, The hotel has insisted on charging me for that even though I cancelled on my Marriott Bonvoy app on February 25. And I received an email dated Feb 25 confirming my cancellation with cancellation #68233124. Even after I provided this documentation the charge was not reversed. I am a Titanium member who is very frustrated by this treatment. This is not the first time Marriott Bonvoy's computer system has made errors on cancelled reservations, so be careful when using the app! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

The Sheraton Boston vs. Motel 6

Mar 19th, 2020

What a horrible experience. The hotel was understaffed despite being very underbooked as the COVID virus was just starting panic. However, that does not excuse the poor attitude of the front desk (which I was told... I should have reported to the people of the front desk when it happend). I'm not kidding, I just got off the phone with a Sheraton Rep and she said I should have told the front desk about the poor service. The halls had carts of glasses that sat there for at least the two nights that were there. Small request like extra pillows were ignored until we kept on top of staff. The service was worse than at any LaQuinta that I have ever been in. Despite paying twice the price of the rate at the night of the stay, staff tried to upsell me to a better room. As other reviewers have mentioned, temperature regulation was sub par... but what i'm most upset about is the "we dont'care... too bad..we have your money attitude" . Avoid this place at all cost TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great location, View & Service

Mar 7th, 2020

Having to stay in Boston for the recent Harvard Model Congress I was genuinely pleased with this bustling hotel. Despite over 1000 HS students in the hotel, the service was very good. The only complaint anyone could possibly have was waiting for the elevator IF you happen to get on or off when the students were headed to the conference. The rooms were clean & bright, my view of the Charles River was beautiful. The “market” in the lobby provided freshly made sandwiches, breakfasts etc., ready for pick up or delivery to your room. The service to the room may have been the quickest I have encountered (understanding the menu is limited). The breakfast buffet is excellent. The location can not be beat with access to the Prudential Center with restaurants and shops and steps from Newbury street. Boston is my home and I would recommend visitors stay here, I was very happy I had to! The staff was incredible from the front desk to housekeeping. A stellar group. TRIPADVISOR.COM USER 

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