Sheraton Buganvilias Resort & Convention Center

Boulevard Medina Ascencio 999 Zona Hotelera las Glorias | Puerto Vallarta 48333  [SEE MAP]Puerto Vallarta  [SEE ADDRESS]

Courtesy of Sheraton Buganvilias Resort & Convention Center

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Guest Reviews

TripAdvisor Traveler Rating 5

Hotel Accommodation and Restaurant Staff

Jul 29th, 2020

The property is very beautiful and the resort has everything you need! The restaurants have wonderful food selections and staff. Breakfast staff Iris and Binahi were so kind and friendly and anticipated our needs before we even had to ask that makes for a very pleasant dinning experience any time of day in the beautiful outdoor view restaurant! I would highly recommend this resort!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great hotel

Jul 27th, 2020

Now that we are very comfortable taking the bus and getting taxis, this hotel is perfect. The service is excellent and the hotel is beautiful. They have beach umbrellas, a beautiful pool area and are a 5 min cab ride to the malecon. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Beautiful and Safe All-Inclusive Resort

Jul 22nd, 2020

The resort is absolutely beautiful! It looks and feels like paradise. They took lots of safety precautions, which we really appreciated. I would definitely come back! We had a major issue checking in, it was not Sheraton’s fault though. I am sharing as a warning to NOT use SnapTravel. We booked a room with the all-inclusive option. There was no mistaking the option we choose on SnapTravel. You could book room only, room and breakfast, or room with all inclusive. We choose all-inclusive and our invoice clearly showed this. Yet when we checked in we were told it was room only and since we booked with a third party we had to contact them to resolve it. SnapTravel customer support is horrible. Took 2 hours at the front desk checking in trying to get through to their urgent support team and a couple of more hours back and forth to resolve before snap travel finally paid for the all-inclusive rate. We lost our entire first day trying to fix it. The staff at Sheraton were kind and understanding during the entire process. They even upgraded us to a 1-bedroom suite because of the issues checking in. We were on the 20th floor and the views were breathtaking. I would upgrade for the view, it’s totally worth it! The suite was actually 2 rooms connected by a hallway, with 2 bathrooms and had a full kitchen and balcony. It is a bit dated but still very comfortable and was so big, we just loved it and felt lucky for the upgrade. The A/C was really cold! We had to turn it off a few times it got so cold. They stock the fridge with water, beer and soda which is included with all-inclusive. Although one day they didn’t restock but I just called down and asked for water bottles and they sent them up. Because of COVID about half the resort was closed. Half the hotel is closed off and being renovated. Only 1 of the 2 main pools were open and the jacuzzi and spa were closed. Also, the restaurants were different. The main restaurant by the pool was open but instead of buffet it was sit down with a menu and they bring you the food. I liked this since it felt safer than everyone sharing at a buffet. The swim up pool bar / food was open. One of my favorite parts of vacation is spending the day at the pool or beach and getting drink/food service. It was hit and miss on the pool service. Some days the staff were amazing, coming by frequently and delivering fast, other days they were more sporadic. The remaining all-inclusive restaurants were closed and so was the coffee bar. Instead they allowed us to eat at the sports bar and Japanese restaurant but with a special all-inclusive limited menu. The Japanese food was really, really good! Just make a reservation with the concierge. The sports bar had a great vibe, big TV’s and music but the menu was small and limited. One night there was a big game and we couldn’t get a seat. Room service was also included, and it has a large variety menu. All the food we tried was fantastic and so were the drinks. The loungers on the beach were comfortable and the food/drink service was good there. I knew going in that Puerto Vallarta doesn’t have the best beaches and that proved true. It’s not Cancun or Hawaii sand. It’s dark, coarse sand and the water is dark. It was warm water though. Still, you get the ocean vibes, warm weather, and great hotel so for us it was worth it. On Sunday they had a mariachi band but other than that we didn’t see any entertainment. We never left the resort so can’t say what all is around there. We really did feel safe the whole time and I would not hesitate to visit during this pandemic. As soon as you walk up they take your temperature and give you hand sanitizer. And all the staff were wearing masks and plastic face coverings. It seemed they enforced the guests wearing masks too except at the pool and when eating. Every restaurant followed this protocol too with the hand sanitizer and temperature check. The restaurant seats and pool loungers were all spaced out so never too close to others. And it wasn’t that busy so finding a spot to social distance was easy. Even at the pool the staff had the masks and face guards. I love that Sheraton is taking this seriously and have good safety measures enforced. All and all, we had a great trip, absolutely loved the resort, room, view, food, drinks and pool area and can’t wait to go back!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great ocean views

Jul 13th, 2020

We enjoyed our stay. At first I was disappointed that there was no balcony, but was not an issue as the window was the whole width of the room and the windows opened for a great view. Food was good as were drinks. Was able to walk to the Maleceon. I would stay here again TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great post Covid-19 service!

Jul 13th, 2020

Another fabulous stay as Sheraton Buganvilias! We've been coming here for 20 years and it is still amazing! The rooms are comfortable and amenities are nice. Myly at the poolside bar gave top notch service yet again! She was always smiling and happy anticipating our every need! We will be back and hope to see her again! TRIPADVISOR.COM USER 

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