Sheraton Charlotte Hotel

555 S McDowell St South Tower | Charlotte, NC 28204-2605  [SEE MAP]Charlotte, NC  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Comfortable Room

Feb 23rd, 2020

My wife and I were here for a conference. Room was clean and comfortable but there were some minor problems. Clock was not working (probably due to an earlier power outage) and did not work my entire two night stay. I did not try to reset it or call maintenance but I would expect this the be noticed by the cleaning staff. TV remove was "touchy" and did not work well. The pool was out of order. I don't think this was mentioned on the website when I choose this hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Large rooms

Feb 12th, 2020

I stayed at this hotel recently and have stayed here before. The rooms are spacious with comfortable beds and overall is clean - the rooms could use a spruce up, mine had 2 holes in walls. I had a room on 17th floor that adjoined to the room next door and unfortunately it was quite loud. I could hear every word that the people next door were saying. Tried to shove a towel under the door and that helped somewhat but was still a nuisance. The front desk staff was fantastic, Prince checked me in and was very nice. The bar/restaurants were fine as well. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Clean and comfy hotel

Jan 25th, 2020

Stayed here for a conference. Great rooms with comfortable beds. Rooms were spacious. Service was great. Nice restaurants in hotel. Only problem was the showers never really get hot, not sure if this is hotel wide or just my room. Fantastic conference space with multiple individual rooms for meeting. Venue was perfect for our conference. Would probably stay here again TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Call maintenance, quick!

Dec 14th, 2019

I stayed at this hotel recently for a meeting. It is a straightforward business hotel, and everyone I dealt with was professional and courteous. The room was another matter. It was large and clean, but it left much to be desired. First, the TV didn't work. No matter what I did, all I got was 'no signal.' The desk clock was disconnected. Eventually, I found the wire (under the bed) and connected it, but couldn't figure out how to reset the time. The bulb on the only reading lamp by the bed was either a glorified night light or nearly dead, but there was virtually no light. The soap dish in the shower was so loose that the soap and shampoo kept falling off. The shower head itself had only one setting - intense deluge. There were probably more things wrong, but I only stayed one night. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Nice place!

Nov 23rd, 2019

First off, the rooms are big! You don’t see that too much anymore. The room was clean and had huge windows facing out front of the hotel. There is a counter space with mirror, just outside of the bathroom, which was nice to have. The bed was comfortable and pillows just right. The staff was friendly, specially Cassie in the bar/restaurant area & Nazir at the front desk. TRIPADVISOR.COM USER 

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