Sheraton Columbia Downtown Hotel

1400 Main St | Columbia, SC 29201-2806  [SEE MAP]Columbia, SC  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Full of character

Jul 23rd, 2020

Clean and charming hotel in heart of Columbia! Friendly staff (Conner). Helped us with parking and places to eat. Visiting zoo and museum while we are here. Thanks for a great first visit to your state! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

djtraveler1

Jul 22nd, 2020

I am convinced that the better reviews are being generated by the staff or the management team at the hotel. It is almost an impossibility to stay at this hotel and believe that it’s a GREAT place. The reality is that this hotel should have lost its Sheraton name long ago. The photos on the website tell a much different story than what you will see and get once you are there. They used to say that pictures don’t lie, but with today’s technology you can do a lot of manipulations to what it actually is. The staff is trying hard and I am sure they are doing the best with what they have. However, the hotel is beyond tired looking and not maintained at all. The rooms are very plane and have a very institutional feel to them. The room I was in did not have any art work in it and was simply an old looking white wall with worn out furniture and extremely small. The panting job which was done in an attempt to freshen up the room was done extremely poor and there was paint drops and overpaint everywhere. The staircases are covered with extremely dirty carpet that used to be brown and are now black. My wife and I went to have coffee in the basement at the Starbucks and there were buckets catching leaks from the ceiling in several places. Being in a state with a high level of COVID-19 cases, we did not feel safe at all and it was very apparent that no measures were taken to ensure piece of mind for travelers. The rooftop bar is very outdated which does not look at all as fresh as it appears on the website photos. We have always been a Sheraton fan, but this time after the first night we resorted to switching to a Holiday Inn down the street to feel safer and better about our visit. I think the Management and perhaps what ever entity that owns the hotel should seriously invest some money in that hotel or just change the name to HO-JO as they are doing disservice the Sheraton name. My advice is to spend your hard-earned money at a different location until some improvement is done to this hotel. Perhaps a new management team or an owner that actually cares about their investment and clients, and not just making money. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing Hotel & Service!! Comfort, Cleanliness & Hospitality!! 5/5!

Jul 16th, 2020

From the moment we arrived at The Sheraton Columbia we knew that we were in good hands. Connor’s welcome and professional demeanor shined through his ability to instill trust that our stay would be safe, relaxing and luxurious. While some of the amenities were unavailable due to COVID-19 precautions, Connor got us excited for returning to experience all that your property has to offer. As a former Starwood & Marriott associate, I always look for details on the steps of service and Connor hit every one. We were fortunate to arrive in time to visit the rooftop bar and the stunning views were only eclipsed by Julia’s knowledgeable and friendly service. She’s top-notch in our book. And the quality of service did not stop with the Front-of-House team, our room was spotless and welcoming which provided for an amazing stay – thank you to your Housekeeping Staff and leadership for making our stay so comfortable!! The late night front desk associate on 7/9/2020 also provided an excellent dining recommendation which made the stay even more enjoyable. And we're very excited to see your new Club Floor Renovations - very exciting!!! Thank you for your hard work - we'll be back again and again! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Wonderful Hotel

Mar 19th, 2020

I have visited this Sheraton many times over the last six months for mostly business. This Sheraton is very charming and full of character and it has a lot great things about it. The beds are very comfortable and with about 10 rooms on each floor it stays relatively quiet. This historical vibe of this and overall location on Main St in downtown is great. Multiple restaurants and bars within walking distance and the state capital is just two blocks away. The Starbucks in the basement is very convenient. The Bank Vault Bar is truly unique, a historic converted bank vault, worth checking out. Overall, there is a lot to like about this hotel and partially the staff who over the course of many stays went above and beyond to assist with any needs. Just to call out a few of them; Evan, Scott, Quinn, Conner, Tiffany, Daniel, and many more have been excellent! I have stayed at other hotels in the area and this staff shines compared to the others. Keep up the great work! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Awesome Hotel, Great Location

Mar 17th, 2020

Stayed here recently on business. I don’t know what this building was before the Sheraton, but has has a ton of charm. It’s not a brand new hotel, it has wooden floors, old style bathroom, tall windows, very quaint. It is right next door to the Marriott. The location is awesome. The SC capital building is three blocks down the street. Plenty of restaurants and bars within walking distance. No parking on site but a parking garage is a block of two down the street. A very pleasant stay. I’ll stay here when I come to Columbus. TRIPADVISOR.COM USER 

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