Sheraton Dubai Creek Hotel & Towers

Baniyas Street | Dubai  [SEE MAP]Dubai  [SEE ADDRESS]
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Courtesy of Sheraton Dubai Creek Hotel & Towers

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Guest Reviews

Tripadvisor Traveler Rating 5

Good and Nice Hotel

Jul 28th, 2020

When we first visited Dubai, we stayed at the Sheraton Dubai Creek Hotel & Towers for the first 5 days. The location of the hotel is very good, as it is relatively easy to get anywhere and you can quickly find your way back. There are several restaurants nearby. The bus stop for the hop on / off bus is also just around the corner. The reception was very friendly to us. On request, we even got a free upgrade, which gave us a room with a view of the creek. The rooms were super nicely designed and very cozy. The breakfast buffet was also very good. You had a very large selection and could also have breakfast outside on the terrace by the pool. The pool itself was a normal size and it was fun to be able to cool down in it from time to time. In the lobby there are three restaurants to visit. We chose the Far East All you can Eat. However, the other two also looked very good. Our stay in this hotel was very successful and we would definitely recommend it. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Beautiful hotel and great staff

Jun 20th, 2020

Stayed here with my family a few months ago and the experience was near flawless, the staff were friendly and helpful and the service was great. The location is convenient as there is a train station within walking distance and the hotel provides a free minibus that takes you to and from Dubai mall. Truly a 5 star experience. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Our new number 1 hotel in Dubai

Mar 25th, 2020

Absolutely amazing. Stayed here before too but this time with family. This will now without a doubt be our new number 1 family hotel for our annual Dubai holidays. From amazing staff to amazing facilities even amidst the unfortunate situation with Coronavirus, we have received an exceptional above 5 star service. This includes from doormen, reception staff, housekeepers, pool attendants, security staff to senior management who even offered advice with emergency COVID-19 situation and how to get emergency flights back to the U.K. Better than our travel agents (love holidays) and better even than emirates who offered no real advice, help or reassurance at customer service level. We have had an amazing holiday even though cut very short due to the current situation. Unforgettable family memories and friendships made with guests and staff. Sheraton@Deira creek you are now our number one! We look forward to our annual holidays with you as a family and even solo. If you were prepared to look after us during uncertain times for yourselves also then we know you will look after us every other time too. In the last few days especially, the reception assistance was outstanding in helping us ring around to arrange emergency flights due to last minute border restrictions. From the whole family, we would like to thank each and every member of staff involved in our experience. Your customer service skills and even personal people communication skills which really showed in your personalities are exceptional and we look forward to seeing you all again soon. To the big bosses behind the scenes of this amazing hotel, your entire team of staff at all levels are outstanding and consistent in their approach. They are all in their own way a credit to Sheraton’s. Room 309 and 316 :) TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great Hotel And Staff

Mar 23rd, 2020

We stayed at the hotel recently prior to a cruise. It is in a location we have visited and stayed before although this was our first stay at this hotel. We booked a Club Room and had a view of The Creek. The room had lovely facilities. It really was worth the extra payment as it included breakfast, afternoon tea, use of the Club Room throughout the day and cocktails at night. We really liked this facility. We must thank Mohamed on the front desk for excellent service and for looking after us so well. The Club Room staff were all very nice as was everyone we came across in the Hotel. I was celebrating a birthday and the Hotel sent a cake and balloons to the room, it was very thoughtful and appreciated. We would certainly recommend staying here and hopefully when we can all travel again we would have no hesitation in staying at this hotel. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

RG SHERATON VISIT

Mar 21st, 2020

Hotel is very good and clean. Convenient location, friendly and helpful staff will make your holiday (or business trip) unforgettable. Swimming pull is nice and service meets expectations of 5-star hotel. Breakfast is good with wide selection of dishes. I really recommend this hotel to others and definitely will back! TRIPADVISOR.COM USER 

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