Sheraton Eatontown Hotel

6 Industrial Way E | Eatontown, NJ 07724-3317  [SEE MAP]Eatontown, NJ  [SEE ADDRESS]
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Courtesy of Sheraton Eatontown Hotel

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Guest Reviews

TripAdvisor Traveler Rating 1

Anti Semitic staff

Aug 1st, 2020

The rude staff purposely targets Jewish people and does everything they can to make sure you have a bad experience and not return back to this hotel . Feels like your locked up in a jail , no where to sit and lodge without staff bothering you , My wife and kids were in the pool alone while I was not allowed to enter because it’s at “max capacity of 35”I told them its not safe for my wife to watch 3 kids alone and they did not care ,later on my wife informed me the pool section had less then 20 people in it. We were lied to and giving a horrible experience because we were jewish and they did not want us to return back. We even heard a employee say to another that Jewish people are the worse. I paid $300 a night. I would have a had a better experience in a motel for $99 a night What a shame by Sheraton TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Beautifully refurbished

Jul 9th, 2020

This had been our go to hotel for years. But it had its problems. It got tired looking, grungy, staff were grumpy and worst of all the air conditioning system in the rooms was so loud, you couldn’t sleep. So we went elsewhere for the past 2 years while they renovated. Now the rooms are super clean, modern and stylish. The air conditioning is a hum instead of a jet engine. Wonderful! The lobby is impressive. So we visited for 3 days during this end of COVID era. There were a lot of restrictions. No use of work out room or pool, and no food Available at all. So we had to bring in breakfast each morning, because no restaurants will allow you in. The room has a refrigerator but no microwave. This presented a problem for reheating food gone cold during transportation. No lobby coffee and the coffee in the room had no little milks. Also No housekeeping! Now they only clean between stays. While we loved the mattress, we didn’t like the pillows which sink when you put your head on them. Next time we’ll bring our own foam pillows. On the plus side the WiFi works great. The best staff we encountered was Claudio who gave us an extended check out. After all the little hassles this was much appreciated so we could shower after our morning on the beach. Thank you Claudio. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Absolutely beautiful staff

May 17th, 2020

From my initial phone call placed at 9:15pm on a Wednesday night with Kat, to my check out days later, my stay was absolutely amazing! Kat was warm professional, kind, sense is humor and put me at ease. She listened to my craziness that I was dealing with and put me at complete EASE! An hour later I arrived at this beautiful hotel. Greeted by Kat!! She truly is absolutely wonderful! She knew exactly who I was when I arrived. She greeted me, Hello Linda!! I was smiling thru my mask 😷. From check-in to check out. My stay was great! Claudio also was warm, kind, professional and a delight as well. Any questions, calls, thoughts or extra towels needed when I called the front desk, Kat and Claudio delivered. Kat is such an amazing asset to the Sheraton brand and should be recognized for her superb customer service delivery!! Claudio aswell should certainly be recognized! I will definitely be back when everything opens up and I told close friends of mine to stay here when visiting the Shore!! Hands down, Sheraton of Eatontown is where to be. The room was clean, comfy pillows & bed. Stylish decor . A really , really , nice room and stay! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Smelled like cigarettes

Feb 14th, 2020

Stay here often on business trips. I originally liked staying there however the last several times my room smelled like cigarette smoke. I understand difficult to control but there needs to be some way to penalize those who won’t abide by the rules. I’m sure housekeeping can smell it as it was overpowering my most recent stay. Generally comfortable with reasonable gym and laundry room. Kitchenette ok. If you need a prolonged stay this is ok barring you don’t get lung cancer from the second hand smoke It’s an okay hotel. Would stay there again TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

really nice

Feb 3rd, 2020

spent super bowl sunday here. was a really pleasant experience, much nicer than expected. really clean, just redone in 2019, easy to work with staff. definitely think i would stay here again if i would need a hotel in the area. didnt expect this from a 3-star hotel so really pleasantly surprised. bar was great, pool was clean, fitness room was small but was empty when i went in so it was fine. TRIPADVISOR.COM USER 

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