Sheraton Fisherman's Wharf Hotel

2500 Mason Street | San Francisco, CA 94133-1450  [SEE MAP]San Francisco, CA  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 4

Scary at night

Dec 12th, 2020

This hotel is in a great location, right by pier 39 and many other attractions. However our room was on the ground floor and the patio was accessible to the street, meaning that anyone could’ve jumped into the patio and broke into the room. Plus the lock on the patio door was so confusing. We did get free breakfast in the morning which was good and the employees were nice. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

great location, bad service!

Nov 28th, 2020

I stayed at Riu hotel, the Fishermans Warf, SF for the very first time. Even though the location is great, I'm disappointed with many little things. 1) NO Coffee Machine: even though their website mentioned coffee machines inside the rooms, they don't have it anymore in the rooms, blaming it on COVID. They should at least mention it on the website so we can make educated decisions 2) NO room cleaning: Again blamed on COVID, we went out for the whole day and came back to a non made room, you would ALWAYS expect a hotel room to be made at least once a day, but RIU blamed it again on COVID, I believe covid IS at least a time when they should come and clean everything every day! They said you have to ask for it....are you kidding me??? and who will tell us that?? What a way to cut COST!!! 3) If you are booking through Hotel Tonight, please don't fall for the HOUSE BIKES, because they don't have it. and obviously, it is once again the client's fault for believing hotel tonight, no one will take the blame, RIU hotel (for not checking their profile on Hotel Tonight, or Hotel tonight for having that description which they say that hotel gives directly), in the end, it is the customer that suffers!! No Coffee machine in the room, no room cleaning, no bikes (which they claim online but didnt have hence I had to buy separately for $90) would definitely not make RIU Hotel Fisherman Wharf be my choice of hotels had I known before booking!! Manju Room 4519 11/27-11/29 TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Nice rooms!

Nov 25th, 2020

The hotel itself is ok...rooms are nice and have been renovated...parking is ridiculously expensive, front desk service is terrible..location is good if you like to be around the piers and wharfs..I would not stay here again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great location

Jul 6th, 2020

Nice hotel. I went for business but roommate family with me. The location was a key to be able to walk to many restaurants and places without a car. Hotel very clean and amazingly educated staff. I highly recommend it. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Very good and clean hotel

Apr 27th, 2020

Perfectly located for our trip to the Vancouver Rugby 7's tournament. Modern spacious clean rooms and walking distance to everything. We will definitely return. The one blip was there was an alarm, but the staff handled it very calmly. TRIPADVISOR.COM USER 

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