Sheraton Garden Grove-Anaheim South Hotel

12221 Harbor Blvd | Garden Grove, CA 92840-4005  [SEE MAP]Garden Grove, CA  [SEE ADDRESS]
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Courtesy of Sheraton Garden Grove-Anaheim South Hotel

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at the Sheraton Garden Grove-Anaheim South Hotel

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Guest Reviews

TripAdvisor Traveler Rating 3

They Are Very Amateurish

Feb 12th, 2020

The hotel was decent although I had to call for housekeeping to clean my room. My worst experience however was upon check out when I was told that my bill could not be broken into meals vs lodging. One young man insisted on telling me it was company policy not to do so when I assured him that other Sheraton's I have stayed at had no problem in doing so. He was arrogant and insistent that what he was saying was fact. He.would not listen nor concede that I might be right. The staff here needs training on how to deal with their customers as well as how to break out a bill. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Disappointing for a Sheraton

Feb 10th, 2020

As a Marriott BonVoy member, I can say this is the worst experience I have had staying at a Sheraton. The front staff the evening of January 29, 2020 that I checked in were incompetent and the reason for so many issues and headaches I had on my "vacation". I had problems with check-in and my credit card company- who had to cancel my card for fraud while I was on vacation with my family for Disney because of the front staff charging me over $1K for TWO rooms when I had only booked one room (I was helped by a girl named Sam, but she had help from another older female that night and an older man..not sure if he was the manager but none of them clearly knew how to handle checking someone in correctly). They mixed up my reservation with my sisters, who was staying there with her family as well and charged me for both rooms. The worst part was my brother in law reserved a room as well for January 31st with his family and they turned him away because "they couldn't find him". This was after a long night of Disneyland, he had all his kids with him and nowhere to sleep because they didn't want to acknowledge his confirmation email. This place is not the place to stay if you want a good experience. The only positive thing I can say is the breakfast staff is extremely nice and helpful, which we were able to get breakfast coupons for from the front staff manager for the reservation mix ups. Honestly that wasn't even enough though because the trip was already hell because of them. Everything else sucked and our sheets had what looked like red nail polish stains. Such a disappointment but now I know where not to stay or recommend even though I recommended my whole family to stay here with their families for our Disney trip because of my AMAZING expereince at the LAX Sheraton, so this was just embarrassing. Honestly the best western in Orange was a WAY BETTER experience than this. I do not recommend staying here, especially with your family. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great but not perfect

Feb 7th, 2020

We spent four nights here for a Disneyland trip and had a very nice visit. I used to stay at this property about a decade ago when it was brand new and the hotel has been refreshed and is, for the most part, really pretty and fresh. Some of the furniture in the rooms is a bit worn but otherwise the rooms look great. There were a couple service failures during our trip that were a little bothersome. Yesterday morning two housekeepers (one male and one female) had a very loud argument in the room next to ours (btw we know they were housekeepers because the cart was in the hallway outside the room) and another day the same male housekeeper let himself into our room despite the Do Not Disturb sign being on the door. But the nastiest and weirdest thing is the smoking area. Why in the world would you set up a smoking area immediately on both sides of the hotel’s front door? This is a Sheraton property, not a Motel 6. Every single time guests come and go from the main entrance you need to run the gauntlet of smoke and overflowing ashtrays. Seriously, didn’t anyone think this out? Overall a really good stay but some better attention by management could certainly have made it even better. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Everything was great except the lobby fragrance

Jan 31st, 2020

We stayed here for blizzcon. The rooms were a lot nicer than the Hilton where the convention was being held. It was clean, the room service was great, and the only complaint i had was the disgusting smell that they pumped into the lobby and the restaurant was. This kept me out of going to their restaurant or bar, and had to walk through covering my face to not breathe it in. It doesn't even smell like they attempted a pleasant smell, it had more of a really cheap aerosol deodorant. It was very harsh and irritated my lungs. I wish hotels would stop this as people have asthma, allergies, and chemical sensitivities to fragrances. The only positive was that it was not pumped into the rooms which would have been it for me. The other bizarre thing I found is that the breakfast menu for room service looks like its 20 years old, where everything was low fat, high carb. They should offer more dishes that weren't based on low fat foods or just egg whites. The nice thing was I was able to just write in on the menu what I wanted and they provided. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Decent hotel for the price.

Jan 27th, 2020

Hotel was updated and clean. Rooms are spacious and comfortable but you can hear people walking above you. Our room had a very strong clove smell to it. Not sure if it was the person before us or if that is a scent they use when they clean (it was not appealing at all). We did have to wait two hours after check time in to actually get into our room. Parking was a mess. There is very little close parking, you have to park in a hidden lot on the property that is dark, kind of scary and was a pain when we checked out with all our bags. Seems to be the new norm for hotels in this area though. We are willing to give it another try. TRIPADVISOR.COM USER 

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