Sheraton Gateway Hotel in Toronto International Airport

Terminal 3, Toronto International Airport | Mississauga, ON L5P 1C4  [SEE MAP]Mississauga, ON  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 4

Very convenient hotel for overnight transit stops

Aug 1st, 2020

I searched for hotels once I claimed my bag from the carousel, as I had had flight disruptions, so was unexpectedly in Toronto overnight. The hotel is just a few minutes’ walk away. Perhaps the signs could be better, as I could see the exterior of the hotel, but was having trouble working how to get in until someone pointed me to an elevator inside the carpark. Once I reached the front desk, I asked what the walk-in rate was, and negotiated a slightly better rate than I had found on third party hotel booking sites. I was in Room 524. It was fine. As I arrived in the evening and left at a ridiculously early hour the next morning, I didn’t have time to check out all the facilities in the room, but it seemed to have the usual stuff. I ate at the restaurant, which was fine. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Hard hit by Covid and trying hard.

Jul 20th, 2020

The hotel has clearly taken a beating do to Covid-19. I stayed here 20 years ago over night when I had an early flight to the Caribbean, back then it was pretty nice. This time I was returning from visiting family in Canada on my way back to Dallas. It has seen better days, All the shops and restaurants are shuttered, there was one front desk clerk putting up a brave front. As I stood waiting to be served a group of three men wheeled a trolley by with the contents of one of the shops that they appeared to be closing. For a hot meal, I was told to go over to the terminal and buy Subway or Wendy's, I peered into a refrigerator and saw some plastic containers. The clerk explained this was room service as all kitchens are closed do to the pandemic. I opted for butter chicken, basmati rice and vegetables. Since there is no kitchen staff I headed over to the elevator where they had a microwave and popped that in for 4 minutes. The microwave station kind of reminded me of a middle school cook out with a bottle of ketchup and mustard and some folded napkins, My daughter had a ham sandwich and a bag of chips. With an air of trepidation we headed for the elevators. The carpets are circa 1985 and need replacing badly. The halls could use a coat of fresh paint or new wall paper, it would help if they turned on the lights.!! Our room had a nice king size bed with clean sheets. Yeh!! The tv was huge. I guess a plus if you are wanting to order take out and watch Netflix all night, The staff are perfectly friendly and polite and rushed up some extra towels as there were two of us and only 2 small towels.. On the bright side Its right a cross from terminal three so unless you sleep in you won't miss your flight. It is also surprisingly quiet for being located practically on the run way. So someone thought that through when they designed it. Given things are globally askew and the staff are really taking one for the team I would give them a solid C+. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Accessible room not appreciated

Jun 24th, 2020

We stayed a night in Feb and parked for 8 nights. We were given an accessible room and the shower was awful for both of us. The room was spacious. Parking in minus 20 Temps underground not ideal because the walk is outside and cold and long to and from the car #firstworldproblems We would stay here again if we were guaranteed a non accessible room. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

comfy and cozy

May 22nd, 2020

Sheraton Gateway Hotel is the best whether your stay is business r pleasure,rooms are clean, well organised and the staff are cooperative, i must say i enjoyed my stay though it was a business trip but i will recommend this hotel to friends and family TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Sheraton Gateway

Apr 14th, 2020

Stayed at the hotel for a long layover (19 hours) to meet a very nice person to continue on with my overseas trip. We had a great time, great dinner, and a good nights sleep. Very convenient for us and I would do it again. The room was clean and well maintained. The staff was very helpful in getting me a boarding pass. I had the lamb shank at the restaurant and it was one of the best had. TRIPADVISOR.COM USER 

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