Sheraton Gateway Hotel in Toronto International Airport

Terminal 3, Toronto International Airport | Mississauga, ON L5P 1C4  [SEE MAP]Mississauga, ON  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Great Location terrible Bar restaurant

Aug 24th, 2019

This is my 5th stay at this hotel which is most convenience for early flights. I've watched the Bar Restaurant slowly deteriorate. Service is standard but food is below standard. I ordered fish tacos with side of cesear salad. The fish was a frozen piece of breaded cod stuck inside the tortilla with shredded lettuce and some guacamole. The cesear was obviously pre made as lettuce was slightly brown where it had been cut there was a smear of dressing which I had to look twice it confirm it was there. Next time we will be doing room service TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Transit stop-over in Toronto Sheraton

Aug 14th, 2019

The hotel is well positioned - being connected to Pearson Airport in Toronto, which makes transiting from the airport to the room - a breeze. Check in with staff was efficient and staff were lovely to deal with. The room was spacious and housekeeping was exceptional. The bathrooms could do with an upgrade, however still pleasant enough due to it being a one night stay. I will he staying at the hotel again when transiting through Toronto. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Nice hotel with terrific airport location

Aug 14th, 2019

We stayed one night in transit and had a very pleasant stay. We normally stay downtown if we have an overnight layover, but this one was fairly short, and the hotel's location at the airport can't be beat. Prior to staying we were questioning this property due to some of the negative reviews; most of which were related to price/value and service. I'm happy to say that we had a wonderful stay and the staff were quite welcoming. As for price, this is one of those instances where you get what you pay for. You are paying first and foremost for location and convenience, but on top of that, this is a very nice hotel. Same with the food and drink - yes it costs more than your average hotel, but the airport rent here and concession fees here must be enormous, and the quality is good and convenience can't be beat. Time is money, and your time saved as opposed to staying off property, taking a shuttle, returning a rental car etc, going off property to eat is more than worth the higher cost for the convenience, especially if you have an early flight or arrive late at night. Just have a meal and drink and relax! We only had dinner here after arriving late, and while the dining room was still open, after flying in from London we just wanted a light snack i.e. pizza, burger etc, not a full meal before heading to bed. Note that even though the dining room will hand you their full service menu when being seated, you can request and be served the lighter bar menu in the restaurant. This was perfect for us and a couple others we told who came in after us, right before closing. The bar seating would normally have been fine, but it was packed due to a televised sports event, so it was nice having a pizza served in the dining room. The Front Desk staff were very friendly both at checkin and checkout, and I made a point of telling the manager how friendly they were when we were leaving for our flight. The hotel has all of the typical amenities you would expect from a first class hotel, and is soundproof (at least for us.) Some complained about the airport tram keeping them awake, but we didn't hear it at all, even though we looked down on it from several floors above. It's possible people complaining were on a lower floor where the tram goes right by their room. If potential noise is a problem ask for a higher floor at checkin - we slept great! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Nice location but horrible breakfast

Aug 13th, 2019

The room are nice and clean. The location is perfect and that should be the only reason to choose this hotel The restaurant is really really expensive, for dinner but also breakfast and it’s not even good You pay 6$ for an industrial orange juice, not even homemade 5$ for a regular coffee (some people even come with the free coffee from their room and we should have done that too!) And the worst... 20$ for Berry belgian waffle, there are 3 berries and I suspect the waffle is not homemade too, it was really dry, I couldn’t even eat it The omelet is 20$ too and is just ok, the kind of omelet that you would have paid half price somewhere else For a 4 stars hotel, it’s unacceptable and I am really disappointed TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Just what was needed

Aug 9th, 2019

Needed a place to sleep between flights. Didn't have to leave the airport. Quick check-in with friendly staff. Rooms had plenty of room, clean and quiet. Checkout was express. Plenty of light and free wifi. TRIPADVISOR.COM USER 

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