Sheraton Gateway Hotel in Toronto International Airport

Terminal 3, Toronto International Airport | Mississauga, ON L5P 1C4  [SEE MAP]Mississauga, ON  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Convenient Location

Mar 27th, 2020

I stayed at this hotel before departing on a recent flight to the US. The hotel is located at terminal 3 and and easy 2 minute train ride if departing from terminal 1. Parking was included in my stay which made the hotel not as expensive as you may have thought. We usually stay at another hotel for our trips south but for a few extra dollars you save the need for a shuttle ride and waiting in the cold for your return shuttle. It has a decent restaurant located on premises which is also very convenient. Staff are friendly and rooms are clean and spacious. Definitely will stay here when travelling from Pearson. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Total Disappointment in Hotel - felt like gouging people desperate to get home!

Mar 22nd, 2020

We have been yearly clients of this hotel on our trips in and out of Canada to Barbados. This year, along with many others, we had to cut our stay short and make our way home ASAP. We were able to change the date of our reservation with the Sheraton but when asking for a late check out as our flights getting out from Toronto had been changed due to high volumes they said that it would not be a problem. That is, until arrival - it was a $50 up charge. Ok, guess we had no choice. Arrived too late to worry about eating, woke up the next morning to find there was no longer a coffee maker in the room. Called down to room service, no problem they would bring the coffee to the room. We asked for 4 cups - thinking that it would be complimentary and were quite surprised to get a bill for $30.99! Well, we still have to eat - looking at the menu we both decided on eggs Beni - if you look at the picture included you will see what we got - 2 egg Beni in a cardboard box , plastic spoons, not even a paper plate - $77.57 - couldn’t even finish mine - cold and very unappealing. Our final bill for our stay was $445.84 - Most companies have upped their game and reached out to help those stranded away from home. We sure came away from the SheratonGateway feeling very disappointed. No class or Canadian caring there. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Soooo Disappointing!

Mar 20th, 2020

Our family had an unscheduled layover in Toronto on March 19th because our flight was cancelled. We decided to stay here because of the convenient location ... which it is!! Considering some companies are offering free flights home and many other services are being offered for reduced fees or free, I thought the Sheraton would be able to offer some type of discount, but they wouldn’t. On top of this, their pool was closed and so was their restaurant unless you wanted to order room service and pay $28.00 for a hamburger! When we got to our room, it was very dated and did not even have a fridge. Our family of 4 did receive 1 complimentary bottle of water in our room to share. For one night we paid just over $400.00... shame on the Sheraton!!!!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Needs an update

Mar 19th, 2020

My experience at this hotel was mixed. The Reception staff were nice and efficient. Room was really dated. Erika in the bar was wonderful. Breakfast - which was included in our room rate - was pretty awful. There was no breakfast buffet which I would have preferred. Instead we were told we had a CAD27 credit each and could order from the menu. We had to pay about $7 for tax etc at the end. The service was just plain awful. We were in the restaurant at around 0900 on Sunday 15 March. There was one, older, waiter in evidence and perhaps 10 patrons. Most of whom were waiting to order. He dodged all of us!! (Probably had been to the school where waiters learn not to make eye contact). Finally I got up, went into the kitchen - and found THREE waiters chatting. I told them firmly that (a) we wanted to order and (b) we wanted coffee. Finally they ambled out and we got the coffee which was next to undrinkable. It was lukewarm. The waiter brought new cups. Still pretty awful but hot. So I ordered an espresso to put into it. At least then I could drink it. We ordered Eggs Benedict. They were the worst Eggs B I can remember having. Luckily for us we had a Business class Air Canada flight to Europe and the food on that was excellent. Another customer - from Vancouver I heard him say - found the restaurant manager who had been absent when we arrived and complained to her about the identical things - disgusting coffee, poor and slow service. She hummed and hawed and made feeble excuses. My suggestion is that the older waiter be sent back to learn how to do his job and the restaurant manager (young woman) be replaced with someone who can manage a restaurant and who knows how to deal with customers. Other than that - it is an average, somewhat dated, airport hotel. Very convenient to the terminals. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

So convenient!

Mar 15th, 2020

I stayed here with my family two nights... on the way to St. Lucia and on the way home. It was so fast getting off our plane, grabbing our luggage and heading into the hotel. It was expensive, but I would say it was worth the cost. We didn’t have to deal with any shuttles or buses, just took a short walk and an elevator to get to the hotel. The room was spacious, quiet, and very clean. TRIPADVISOR.COM USER 

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