Sheraton Gateway Hotel in Toronto International Airport

Terminal 3, Toronto International Airport | Mississauga, ON L5P 1C4  [SEE MAP]Mississauga, ON  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Beats any hotel on the airport strip hands down!!!

Jan 16th, 2020

We were checked in today by a very friendly efficient young man, This person should be used as a mentor to new employee’s as he really defined customer service. The room is extremely quiet, well appointed with a very comfortable bed. You will not be disappointed! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Efficient and great service!

Jan 14th, 2020

I recently stayed at this hotel catching an early flight the next morning for another destination, it is a great place to stay between flights. It is very fast to get to your early flight, very clean and quiet (I was on the club floor) and I couldn’t ask for better service. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Convenience

Jan 13th, 2020

Rooms are comfortable and well maintained. Can't beat the location when flying out of Pearson. Book online since a call in reservation was billing at almost $150 more for the night. The park and stay option is ideal for streamline travel experience. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Always good

Jan 11th, 2020

This is a typical hotel that meets expectations everytime. Nothing has changed since I first came, more than 20 years ago and I mean that very positive. Ideal for a quick stay, although I recommend a menu change in the restaurant at some point and more choice for F&B services TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Staff, bed quality and convenience make this our stay of choice

Jan 10th, 2020

We stay at this hotel fairly frequently when we are in transit. The beds are extremely comfortable – some of the best in the business. The hotel is very convenient, and yes, renovations would be nice (hopefully some rooms will be offered with walk-in showers instead of the tub/shower combo – many hotels are going this way). The room sizes are decent, bathroom a bit small but adequate. Apart from its convenience, the best thing about the hotel is the staff. We have repeatedly had excellent service from Matthew and Rashid (the latter looked after us this trip). They are very kind and thoughtful. We had the pleasure of interacting with two of the Club Room staff on the last visit (we have only stayed on the Club Room floor a few times) and we enjoyed them so much that we stayed and bought a second bottle of wine! Alexi (from Cuba) and Yolanda (from the Philippines) were just delightful as well as professional. They may not get the same recognition as restaurant and reception staff, so we wanted to send them special kudos for making our stay memorable, as did Rashid (he always does!). On this occasion our stay was due to a flight delay, and instead of fretting in our room we had a wonderful, fun evening! Last minute bookings can be a bit pricey, so book in advance if you can for the discounted, albeit non-fundable rate. I am a very light sleeper and I have never been bothered by noise from the hallway or runway side that faces the train. It behoves all hotel guests, particularly in an airport hotel, to refrain from speaking loudly or making noise in the halls - and yes, there is a sign posted by the hotel near the elevators. We are looking forward to returning in February, May and again in June as our travels take us through Toronto again. TRIPADVISOR.COM USER 

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